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ID : 31694
Modify date: 12/06/2017 05:52:22 pm


[KB09004] The PROMT Translator toolbar is not displayed in Internet Explorer
Problem
The PROMT Translator toolbar with translation functions is not displayed in the Internet Explorer toolbar area. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

Plug-ins Manager
Translation functions can be embedded using the following applications:
  • PROMT 9-10: PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)
  • PROMT 8-8.5 and earlier: PROMT Extensions Manager (Start -> Programs -> PROMT -> PROMT Extensions Manager)
In this article, the above applications are together referred to as PROMT Plug-ins Manager.

Cause 1
Translation functions are not embedded into Internet Explorer.

Solution 1
To embed translation functions into Internet Explorer:
  1. Close all Internet Explorer windows.
  2. Launch PROMT Plug-ins Manager and check the box next to Internet Explorer.
  3. Launch Internet Explorer.
  4. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
Cause 2
Translation functions are embedded into Internet Explorer, but the PROMT Translator toolbar is not shown on the screen.

Solution 2
To show the PROMT Translator toolbar in Internet Explorer (by the example of Internet Explorer 8):
  1. In Internet Explorer, select View -> Toolbars.
  2. Check the box next to PROMT Translator.
  3. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
Cause 3
Translation functions are embedded into Internet Explorer, but the PROMT add-in is disabled in Internet Explorer.

Solution 3
To enable PROMT add-ins in Internet Explorer (by the example of Internet Explorer 8):
  1. In Internet Explorer, select Tools -> Manage Add-ons.
  2. Make sure to enable all add-ins in the PROMT group:
    • PROMT Translator
    • PROMT IE Helper
    • Text translation
  3. If a PROMT add-in has the Disabled status, enable it by clicking the Enable button.
  4. Restart Internet Explorer.
  5. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
Cause 4
Translation functions are embedded into Internet Explorer, but third-party browser extensions are not allowed in Internet Explorer.

Solution 4
To enable third-party browser extensions in Internet Explorer (by the example of Internet Explorer 8):
  1. In Internet Explorer, select Tools -> Internet Options.
  2. In the Advanced tab, check the box next to "Enable third-party browser extensions" in the Browsing group.
  3. Restart Internet Explorer.
  4. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
Cause 5
There is a conflict between the PROMT add-in and other add-ins in Internet Explorer.

Solution 5
Disable Internet Explorer add-ins conflicting with the PROMT add-in (by the example of Internet Explorer 8):
  1. In Internet Explorer, select Tools -> Manage Add-ons.
  2. Disable all add-ins except PROMT add-ins.
  3. Make sure that all PROMT add-ins have the Enabled status:
    • PROMT Translator
    • PROMT IE Helper
    • Text translation
  4. Restart Internet Explorer.
  5. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
If PROMT Translator functions are available in Internet Explorer upon restart, you can enable the disabled add-ins one-by-one until you reveal the add-in that caused the conflict.
After enabling of each add-in, restart Internet Explorer and make sure that PROMT functions are still available in Internet Explorer.

Cause 6
You are using the 64-bit version of Internet Explorer, but PROMT currently supports embeding the translation functions only into the 32-bit versions of Internet Explorer.
To know what version of Internet Explorer you are using, open the About Internet Explorer window (Help -> About Internet Explorer). For the 64-bit version this window contains the "64-bit Edition" string.

Solution 6
Launch the 32-bit version of Internet Explorer. The shortcut of the 32-bit version of Internet Explorer is called Internet Explorer in the Windows start menu and it does not contain the "(64-bit)" ending.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Contact PROMT Customer Support

support@promt.com
Toll-free number: 1-877-595-5181


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