High-Priority Technical Support

In addition to our standard technical support, which all private and corporate users automatically receive, customers can order high-priority technical support. Customers wishing to purchase the additional level of support will be asked to sign a year long agreement.

Benefits of high-priority technical support are as follows:

  • Consultations on software installation and setup
  • Prompt reply from technical support service: one day instead of the standard three working days Technical support even during off hours
  • Free upgrades on purchased software within two months of upgrade release
  • Development of additional dictionaries, Translation Memory input, and additional system setup by PROMT experts
  • Training webinars for employees/users
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