High-Priority Technical Support
In addition to our standard technical support, which all private and corporate users automatically receive, customers can order high-priority technical support. Customers wishing to purchase the additional level of support will be asked to sign a year long agreement.
Benefits of high-priority technical support are as follows:
- Consultations on software installation and setup
- Prompt reply from technical support service: one day instead of the standard three working days Technical support even during off hours
- Free upgrades on purchased software within two months of upgrade release
- Development of additional dictionaries, Translation Memory input, and additional system setup by PROMT experts
- Training webinars for employees/users