High-Priority Technical Support

In addition to our standard technical support, which all private and corporate users automatically receive, customers can order high-priority technical support. Customers wishing to purchase the additional level of support will be asked to sign a year long agreement.

Benefits of high-priority technical support are as follows:

• Consultations on software installation and setup
• Prompt reply from technical support service: one day instead of the standard three working days Technical support even during off hours
• Free upgrades on purchased software within two months of upgrade release
• Development of additional dictionaries, Translation Memory input, and additional system setup by PROMT experts
• Training webinars for employees/users