PROMT products are compatible with 64-bit Windows operating systems.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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PROMT Translator is fully compatible with Windows 8 or Windows 10 operating systems installed on tablets with Intel processors.

PROMT translator is not compatible with the Windows RT operating system installed on tablets with ARM processor architecture..

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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PROMT product is compatible with operating systems:

  • Microsoft Windows 7 Service Pack 1
  • Microsoft Windows 8
  • Microsoft Windows 8.1
  • Microsoft Windows 10


The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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PROMT product is compatible with Windows 7. However, to successfully install the product on a computer running Windows 7, Service Pack 1 must be installed.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Problem:
When starting the software, an error message appears: «"PROMT18 Database Service" is not running. Please try to launch it through Control Panel > Administrative Tools > Services»

Reason:
After starting the operating system, the PROMT18 Database service was not automatically started.

Decision:
To solve the problem, please start the PROMT18 Database service. For this:
  1. Go to the «Start menu» - «Control Panel» - «System» - «Administrative Tools» - «Services»
  2. In the list of services, find the «PROMT 18/19 Database» service
  3. Open the service settings
  4. Launch it by clicking on the «Start» button.


The information in this article applies to the following products:
PROMT18, PROMT19, PROMT20
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Problem
When the application starts there is a error message "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000".

Reason
Error "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000". occurs because there is insufficient timeout on the windows system to start PROMT internal services.

Solution In order to get the PROMT application back online, You should:
  1. Close all PROMT applications
  2. Download file promt18_patch
  3. After downloading, run the file promt18_patch
  4. Run sequentially all the steps suggested by the installer
  5. To check the work PROMT.

The information in this article applies to the following products
PROMT 18 Home products
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In order to change the user interface language of an installed product:
 
  1. Launch the PROMT Master/Lite software;
  2. Go to the menu item «Settings»;
  3. Select the desired interface language and click on the «ok» button.

Changing the interface will be done automatically.

The information in this article applies to the following products:
PROMT18, PROMT19, PROMT20

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You can back up the distribution of your PROMT product exclusively for backup and archiving purposes.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT20
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All downloaded versions of PROMT products can be installed from backup if the original distribution is damaged or lost.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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PROMT products of different versions, but the same line cannot work correctly on the same computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.

PROMT products of different lines (PROMT professional, PROMT home) can be installed on one PC and run in parallel.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Shut down all Windows applications before installation. Run the installation file, which is a self-extracting archive (* .exe) that you downloaded earlier. Press «Next». The installation process consists of several steps that are performed automatically, and which cannot be interrupted:

  1. Unpacking the archive.
  2. Installation of prerequisites (automatic).

After the automatic installation of the necessary components is completed, the Installation Wizard starts. To install, follow its prompts:
    • Read and accept the terms of the license agreement, and click on the «next» button;
    • Specify the directory where the software should be installed (by default, C:\Program Files (x86)\PROMT *) and click "next";
    • Wait for the installation to finish and click on the «Finish» button.

The information in this article applies to the following products:
PROMT18, PROMT19, PROMT20

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Several PROMT Master / PROMT Lite products (including different versions) cannot be installed on the same personal computer at the same time.
However, PROMT Master / PROMT Lite products and other professional translation systems of the PROMT family (for example, PROMT Professional, PROMT Freelance, PROMT Expert) can be installed on one PC.

The information in this article applies to the following products:
PROMT18, PROMT19, PROMT20
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Problem
During the installation of the PROMT Master family of software, an error message appears: «This product is already installed on the computer. Uninstall the existing product, and then reinstall».

Reason
At the time of installation, the installed software product PROMT is already present in the system.

Decision
You can use the software product that is installed on your computer or uninstall the PROMT Master software.
To perform uninstallation, use the standard method of uninstalling programs through the «Control Panel». After successfully uninstalling PROMT, restart the installation.

The information in this article applies to the following products:
PROMT18, PROMT19, PROMT20
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Installation of the dictionary collection that you purchased in addition to your PROMT product is performed using a special dictionary installer program (included with your product). During installation, you must activate the collection being installed - see the article When to activate the PROMT dictionary collection.

Before completing the installation of the PROMT dictionary collection, shut down all MS Office, Internet Explorer, and PROMT applications. After that you should do the following:
  1. Run the distribution to install the collection of dictionaries;
  2. Specify the path to the directory where the distribution package will be unpacked (default: C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001);
  3. Wait until the unpacking is completed, and then follow the instructions of the installation wizard:
    • Select an action – «Install a collection of dictionaries» and click «Next»;
    • Specify the path to the installation files (see the article How to correctly specify the path to the installation files when installing dictionaries)
    • Enter the license number, and click «Next»;
    • Select the desired collection of dictionaries and click «Next»;
      * Please note that the selected collection of dictionaries will be linked and assigned to the license number that you entered.
    •  Activate the collection of dictionaries;
    • Select the necessary profiles for installation and click «Next»;
    • Wait for the installation to complete and close the installation wizard window by clicking on the «ok» button
The information in this article applies to the following products:
PROMT18, PROMT19, PROMT20

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Problem
I not correctly specify the path to the installation files during the installation of the dictionary collection.

Decision
Installation files are stored in the unpacked dictionary collection distribution kit.
At the first installation step, you can specify the directory for unpacking yourself, otherwise, the program will unpack the distribution package to the default folder:
For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001

You should specify the path to the Dicts folder, which is located inside the directory with the collection to be installed.
For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001\Dicts
The information in this article applies to the following products: 
PROMT12, PROMT18, PROMT19, PROMT20

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Activation is an anti-piracy technology designed to authenticate PROMT software products. Upon activation, it is checked that the license number of the product is genuine and is used on the number of computers that does not exceed the number of computers allowed in the license.

Activation is a simple process that can be done over the Internet or over the phone. In most cases, activation is required to be performed only once for the entire time the product is used. In some cases, for example, after reinstalling the program, you need to reactivate the program.

When activated via the Internet, data is exchanged between the user's computer and the PROMT activation server. If activation is done over the phone, the user informs the PROMT technical support service about the product data displayed in the PROMT activation wizard, and then receives an activation code from PROMT. The data transmitted and received in this case are used only for activation. The data collected during activation is not used to determine the identity of the user.

The information in this article applies to the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT20
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Each licensed PROMT product must be activated within 45 days of installation. During this period, the product’s applications work in the usual way, but report the need for activation every time they start. If activation is not completed within 45 days, the launch of applications becomes impossible until the product is activated.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The PROMT dictionary collection must be activated during the installation process.
Some collections of PROMT dictionaries are a package of several collections (for example, «Business», «Industry», «Science», etc.), from which you can choose any collection to install. You can sel ect a collection fr om a package only once. When you activate the selected collection, it is bound to your licensed collection number and your computer. This means that if you need to reinstall the dictionary collection, you should install the previously selected collection.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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You can activate the PROMT product in automatic or manual mode.
Run the activation wizard when starting any PROMT application. If your computer is connected to the Internet, then automatic mode is most convenient. In this case, you do not need to perform any actions, just select the automatic mode and the PROMT product will be activated.

You can use manual mode if your computer does not have a permanent Internet connection. In this case, you can get the activation code in one of three ways:
  1. Open the page http://www.promt.ru/activation;
  2. Write an email to activation@promt.ru;
  3. Call +7 800 333 55 57.

To receive the activation code in manual mode, you must provide the following data about the PROMT product, which are displayed in the activation wizard window:
    • Product identifier;
    • Installation code;
    • Product License Number.

Based on these data, you will receive a unique activation code, with which you activate the product manually.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Activating dictionary collections is the same as activating other PROMT products - see article How to activate a PROMT product.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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According to the terms of the license agreement, you can install and activate your PROMT product on two computers, one of which must be portable (laptop). But at the same time, you cannot use the PROMT product on the main and laptop computers at the same time.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Re-activation of the product is only necessary if you have completely uninstalled the previously activated product and installed it again.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Each time you reinstall the PROMT product completely, you must activate it again. To protect against piracy, the number of product activations is limited: you can activate the PROMT product 3 times on the main computer and 3 times on the portable computer (laptop).

If you used all allowed activations, contact the PROMT technical support service with a request for an individual increase in the number of allowed activations.

In the request, indicate your license number and reason for increasing the number of allowed activations.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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If you make changes to the hardware of the computer without uninstalling the PROMT product, then reactivation is not required.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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If the solution to the problem is not described in one of the articles in this section, contact PROMT technical support.
In the appeal, provide detailed information about the activation method (manual, automatic), your actions and problems that you have.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The activation code can be reused if you reinstall the previously activated PROMT product on the same computer.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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No, you cannot.
The activation code contains information about the product and the hardware of the computer, so the activation code obtained for one product / computer cannot be used for another product / computer.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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In order to transfer the activated PROMT product to another computer, first completely uninstall the product, and then install it on another computer and activate it.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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In order to activate, you need to launch your PROMT product and select «Launch applications» -> «Registration».
In the appeared window of the activation wizard you need:
  • enter the license number;
  • complete the registration.
After that, you can activate your PROMT product in the normal mode: How to activate the PROMT product.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The trial version is a full-featured trial version of the PROMT product that can be used free of charge during the trial period (for example, 45 days from the installation date).
The main purpose of the trial version is to study the capabilities of the PROMT translator and decide on the purchase of the full version with an unlimited period of use.
After the trial period ends, the trial version stops working and must be uninstalled.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The trial differs from the full version only in limitation on the duration of use.
The full licensed version has no restrictions on the period of use, and the trial version has a limited period of use, during which you must decide to purchase a full licensed version.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Yes, you can install the demo on multiple computers.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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No, you can not.
Trial version stop working after the end of the test period.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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No, it is not possible.
The trial version does not contain mechanisms to remove restrictions on the period of trial use.

The information in this article applies to the following products::
PROMT12, PROMT18, PROMT19, PROMT20
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The trial version is designed for a certain number of days of use from the moment of the first installation. Therefore, the period of use of the trial version in the general case cannot be increased.
However, in some cases, the period of use may be extended by the PROMT sales department.
Contact the PROMT sales department.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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In PROMT products, you can translate PDF documents in the following ways:
  • Translate the entire PDF-document in the applications ««PROMT Translator»» and «Batch File Translator». The translation will be saved as an RTF document;
  • Translate part of the document using the PROMT Agent application.


The information in this article applies to the following products:
PROMT18, PROMT19, PROMT20
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My PROMT is a user’s personal section on the PROMT website containing various online services for users of licensed PROMT products.
My PROMT service is available to all users of licensed activated PROMT products.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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To log in to My Promt, do the following:
  1. Launch your PROMT product (Start -> Programs -> PROMT -> «Your PROMT Product»).
  2. Select «My PROMT»..
  3. Click the Run button.
  4. At the first launch, it is necessary to go through a simple registration on the site «My PROMT»..


The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Problem
When My PROMT starts, a message appears: «My PROMT provides access to Internet services for users of licensed and activated PROMT products. You need to purchase a license and activate your PROMT product».

Reason
My PROMT online service is available only to users of activated products. My PROMT is not available to users of trial versions.

Decision
Purchase and activate the licensed version of the PROMT product.

The information in this article applies to the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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