PROMT Mobile 7 comes in two versions:
  1. PROMT Mobile 7 for ARM-based pocket PCs on platforms:
    • Windows Mobile 2003
    • Windows Mobile 2003 SE
    • Windows Mobile 5.0
    • Windows Mobile 2003 Phone Edition
    • Windows Mobile 2003 SE Phone Edition
    • Windows Mobile 5.0 Phone Edition
    • Windows Mobile 6 Classic
    • Windows Mobile 6 Professional
  2. PROMT Mobile 7 Smartphone Edition for ARM-based smart phones on platforms:
    • Windows Mobile 5.0 Smartphone Edition
    • Windows Mobile 6 Standard
Information in this article concerns the following products:
PROMT Mobile 7

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PROMT Mobile 7 is compatible with OS Windows Mobile 6.1.

Information in this article concerns the following products:
PROMT Mobile 7

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Problem
The "Application is already started" error message appears when the program is started.

Cause
This error can occur on pocket PCs with an OEM user interface shell which is started during device boot-up as a Windows Mobile application and completely replaces the standard Windows Mobile user interface. An example of OEM shell is TouchFlo on HTC devices.

Solution
Replace the executable file TrayTranslator.exe. To do this, either replace the installed file directly on the pocket PC or replace the file in the program distribution folder on the desktop PC and reinstall the program on the pocket PC.
Before using any method, download the pm7_fix_02.zip archive to the desktop computer and extract the TrayTranslator.exe file.

The first method (replace the file directly on the pocket PC):
  1. On the pocket PC, quit all PROMT applications using the running programs manager.
  2. Connect the pocket PC to the desktop computer (PC).
  3. From the PC, replace the TrayTranslator.exe file in the program installation folder on the pocket PC, for example, \Program Files\PROMT. To do this, you can use a file explorer which is included, for example, into the ActiveSync synchronization software. On some pocket PC models, you can use Windows Explorer for this purpose.
  4. Launch PROMT Translator on the pocket PC.

The second method (replace the file in the distribution folder and reinstall the product on the pocket PC):
  1. Connect the pocket PC to the desktop computer (PC).
  2. Run the product installer on the PC and uninstall PROMT Mobile 7 on the pocket PC.
  3. Save PROMT Mobile 7 distribution files to the hard disk:
    • For CD-based products: save the CD content to a temporary folder on the computer hard disk.
    • For products in the form of self-extracting archive: run WinZip or WinRar, open the PROMT Mobile 7 distribution file in the archiver and extract its content to a temporary folder on the computer hard disk.
  4. Overwrite the TrayTranslator.exe file to the distribution folder on the hard disk, for example, \RUSSIAN\PM7\ERRE\Pocket or \RUSSIAN\PM7\Giant\Pocket.
  5. Install PROMT Mobile 7 from the updated distribution folder stored on the PC hard disk.
  6. Launch PROMT Translator on the pocket PC.
Information in this article concerns the following products:
PROMT Mobile 7

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Problem
PROMT Mobile cannot be uninstalled on pocket PCs using standard program removal tools.

Cause
To uninstall PROMT Mobile, use the installer running on the desktop computer (PC).

Solution
To uninstall PROMT Mobile using the installer on the desktop computer (PC):
  1. Connect the pocket PC to the desktop computer (PC).
  2. Run the PROMT Mobile installer on the PC.
  3. In the installer options, select Remove All.
  4. Complete the PROMT Mobile uninstallation procedure.
Information in this article concerns the following products:
PROMT Mobile

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