Integration of PROMT machine translation into Amadeus Booking System

Tourism
Amadeus is the leading provider of cutting edge IT solutions to the global tourism and travel industry. Amadeus customers include leading airlines, hotels, railway and other passenger transport services and travel agencies.
Amadeus Information Technology, LLC is a subsidiary of Amadeus IT Group and is responsible for the distribution of Amadeus' products and services in Russia, Armenia and Belarus.
Tasks
  • Understandable (“good enough”) translation of Fare Quote Notes (FQN) from English into Russian with focus on frequent terms and abbreviations
  • High performance and reliability even in case of the large number of requests
  • Integration in the Amadeus system’s interface
Solution
  • Cloud solution with programming interface (API)
  • Custimized Translation Model that takes into account FQN format and structure
  • Domain-specific dictionaries and Translation Memories
Result
  • Amadeus Fare Rules Translator integrated into Amadeus booking system
  • Optimization of air ticket sales
  • Customer service improvement
Valery Khrabrov, CEO of Amadeus Information Technology, LLC (Amadeus Russia):

One of our key goals is to make work with Amadeus easy and convenient for representatives of the Russian tourism industry. The launch of our application is yet another step that facilitates the work of travel agents in Russia. Thanks to modern technologies even those who lack advanced English skills and terminology fluency will be able to serve customers at the highest level thus raising the effectiveness of work and quality of service.

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