Customer Support

PROMT Ltd. has an extensive customer support department. Users can turn to it with questions about activation, setup, and working with PROMT software.

We offer technical support to corporate clients and individual users of PROMT translation systems, according to the terms and conditions of our licensing agreement. Support is offered in Russian and English.

support@promt.com
1-877-595-5181
Mon - Fri from 9:00 AM to 6:00
PM Moscow time
For individual users
For companies

Our technical support can only help users of licensed versions of PROMT products. You can call us at:

Telephone support is available Monday through Friday from 9:00 AM to 6:00 PM Moscow time (UTC/GMT+3) in English or Russian.

Before directing a question to technical support, please consult this FAQ. Perhaps it can already offer a solution to your problem.

Note! Please have the following information at hand before contacting technical support:

  • The complete name of your PROMT product (including translation direction and version number), license number (for paid products), which you can find in the licensing agreement (box version) or in the email you received (download version).
  • Name of your operating system, installed service packs, localization and regional settings.
  • Brief description of your problem and what you did before the problem occurred.
  • Brief description of the steps you took to try to address the problem.
  • The exact text or a screenshot of any error message you received.

When calling technical support by phone, we recommend that you be at your computer.