PROMT.One requires iOS 8.0 or later, as well as approximately 300 MB on the device to install it.

The information in this article applies to the following product:
PROMT.One
Was this information helpful for you?
Installing PROMT.One is possible on any device with the operating system iOS 8.0 and higher (iPhone, iPad, iPod Touch).

The information in this article applies to the following product:
PROMT.One
Was this information helpful for you?
Problem:
The application does not translate offline.

Decision:
For the application to work offline, make sure that:
  1. You have a PREMIUM subscription issued and paid, the only exception is the use of a subscription during the trial period.
  2. The application logged into the account on which the subscription was issued.
  3. You have installed offline packages for the necessary directions of translation. To check this you need to go to the "Download" section on the side curtain of the application and select the direction you are interested in. After that, you will see offline packages that must be installed for translation without an Internet connection.
  4. You have disabled "Mobile data".

The information in this article applies to the following products:
PROMT.One
Was this information helpful for you?
In the free application "Translate.ru" there is a restriction on translation - 3000 characters (in case authentication was not performed in the PROMT account) and 10000 characters (if authentication was performed).

The information in this article applies to the following products:
PROMT Offline, Translate.ru, PROMT.One
Was this information helpful for you?
Problem:
Offline voice input does not work.

Decision:
Please note that the operation of the voice input function in offline mode is available on devices that support this function.
The list of devices and directions is listed on the official Apple website: https://support.apple.com.

If your device is included in the list of devices on which this function is performed, you should make sure that the desired language is available in the settings of the dictation function. For this:
  1. Go to device settings
  2. Select «General»;
  3. Make sure the Dictation is enabled;
  4. Go to the menu item «Dictation Languages»;
  5. Make sure that the desired language is present in the list of languages and that a check-mark is set against it.

The information in this article applies to the following products:
PROMT Offline, Translate.ru, PROMT.One
Was this information helpful for you?
In order to adjust the pronunciation speed of speech for translation, you should:
  1. Log in to the PROMT offline / Translate.ru / PROMT.One;
  2. Go to the menu item «Settings»;
  3. Move the «Speaking RATE» slider to the right if you want to increase the speed of speech and to the left if you want to slow it down.

The information in this article applies to the following products:
PROMT Offline, Translate.ru, PROMT.One
Was this information helpful for you?
In order to use a PREMIUM subscription on another device, you need to log in to the account you are subscribed to. This subscription is the same for all PROMT.One services.

The information in this article applies to the following products:
PROMT.One
Was this information helpful for you?
The process of unsubscribing depends on how it was issued. Subscription can be issued in several ways:

  • in the PROMT.One web service (located at www.translate.ru);
  • in the PROMT.One application under Android mobile platforms;
  • in the PROMT.One application under iOS mobile platforms.

Method 1: if the subscription was registered in the PROMT.One web service, you should:
  1. Go to the web service PROMT.One;
  2. Authorize the account;
  3. Go to the profile by selecting the corresponding icon in the upper right corner;
  4. Follow the link "More", which is located in the subscription information section; This will redirect to https://www.2checkout.com;
  5. In case of the first visit to this site, register using the order number or email;
  6. After registration, log in to the created account at https://www.2checkout.com;
  7. After that, in the window with information about orders, click “View Order”;
  8. Next, select the "Product History";
  9. To cancel the automatic renewal of a subscription, click the “Disable” button;
  10. To confirm the changes, click the "Save" button.
Method 2: if the subscription is registered in the PROMT.One application for Android (in the Google Play), you should:
  1. Open the Google Play application;
  2. Make sure that you are logged into the Google account under which the purchase of the subscription was performed;
  3. On the left of the screen, select the menu item "My Subscriptions";
  4. Find the subscription you want to cancel;
  5. Select "Configure", and then "Unsubscribe".
Method 3: if the subscription is registered in the PROMT.One application under IOS (in the AppStore), you should:
  1. Open the AppStore application;
  2. Go to your profile (“Apple ID” at the top of the screen);
  3. Go to the "Subscriptions" section;
  4. Select the desired subscription and delete it.
The information in this article applies to the following products:
PROMT.One

Was this information helpful for you?
In order to subscribe in the Translate.ru application, you need to do the following:
  • Run «PROMT.One» application;
  • Go to the menu item "Update to Premium";
  • Log in (register or log in to your PROMT account);
  • Click on the “Best Deal” button or price button;
  • Click on the “Subscribe” button.


The information in this article applies to the following products:
PROMT.One, Translate.ru
Was this information helpful for you?