Technical support of PROMT products up to version 10 is terminated on Jule 31, 2018.

Since August 1, 2018 technical support is provided only to PROMT 11 (or higher) users.

Information in this article concerns the following products:
PROMT 10
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Technical support of PROMT products up to version 8.5 is terminated on June 30, 2014.

Since July 1, 2014 technical support is provided only to PROMT 9.0 (or higher) users.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5
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PTS 9.5 provides embedding of translation functions for the following applications:

  • Microsoft Office 2000-2010
  • OpenOffice.org Writer v2–3.2
  • Microsoft Internet Explorer v7-9
  • Mozilla FireFox v3-24
  • Google Chrome v10
  • Opera v10-11
  • Adobe Acrobat and Adobe Reader v6-11

Information in this article concerns the following products:
PTS 9.5
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The PROMT for Mozilla Firefox application adds a toolbar with translation functions to Mozilla Firefox 1.5-24.

Information

Updated PROMT plug-ins for future versions of Mozilla FireFox will be installed through browser's plug-ins manager.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5

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PTS allows for direct text translation in Windows applications.

You can find out what Windows applications are supported by your PTS product from the appropriate item of the knowledge base: [KB25001] PTS Plug-ins – what Windows applications are supported?.

Solution

For the PTS translation functions embedding, proceed as follows:

  1. In your browser, open the application server web page.
  2. Go to the Plug-ins -> Installation section.
  3. Read the description of the PTS plug-ins and click the &laquoLoad the plug-ins installer&raquo link to load the plug-ins installer.
  4. Launch the plug-ins installer. Plug-ins will be automatically embedded into supported applications.
  5. In supported applications, the connection to the PTS server shall be set up. To do this, select Parameters -> Connection setup on the PROMT Translator (PTS) toolbar of the application and copy the server connection string from the Plug-ins -> Installation section (item 3 b) of the application server web interface.

Note

If you need to install PTS plug-ins on a large number of workstations, refer to section [KB25003] Installing the PTS Plug-ins to workstations using the Active Directory group policy in the knowledge base.


Information in this article concerns the following products:
PTS 9.0, 9.5
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You can automate the PTS plug-ins installation to workstations, for example, on enterprise-scale networks.

This section describes the procedure of mass installation of PTS plug-ins using the Active Directory group policy.

Solution

To install the PTS plug-ins using the Active Directory group policy, proceed as follows:

  1. Save the self-unpacking archive containing a distribution kit of the PTS plug-ins from the Plug-ins->Installation section of the application server web page.
  2. Extract the self-unpacking archive contents to a shared directory.
  3. Open the Group Policy Management console (Run->gpmc.msc).
  4. Create a new object of the group policy and open it for editing.
  5. In the group policy editor, select Computer Configuration->Windows Settings->Scripts (Startup/Shutdown), then open the Startup Properties window.
  6. In the Script Name: box of the Add a Script window, specify the UNC path to the setup.exe file of the PTS plug-ins installer (the path looks like that: \\server_name\share_name\setup.exe).
  7. In the Script Parameters: box of the Add a Script window, set installation parameters as required:
    • /Llanguage_code (code of the interface language: 1033 – English, 1049 – Russian, 1031 - German...)
    • /S /v/qn (silent installation, no messages displayed)
    • /S /v/qb (only the progress bar is displayed during installation)
    Example:

    \\server_name\share_name\setup.exe /L1033 /S /v/qn

    PTS plug-ins will be installed silently with English as the interface language
  8. Assign the created group policy object to the appropriate enterprise department.

After the specified procedures are completed, the PTS plug-ins will be installed automatically on the department workstations that can be accessed via the network.

After you installed the PTS plug-ins, it is recommended to use the suggested method to automate the PTS plug-ins setup.
The method is described in section [KB25004] Customizing the PTS Plug-ins on workstations using the Active Directory group policy


Information in this article concerns the following products:
PTS 9.0, PTS 9.5
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In enterprise-scale networks, it is convenient to install and configure PTS plug-ins on workstations automatically.

The procedure for mass installation of PTS plug-ins using the Active Directory group policy is provided in section [KB25003] Installing the PTS Plug-ins to workstations using the Active Directory group policy.

This section describes the procedure for automation of the process of configuring PTS plug-ins to use the required PTS server connection string after plug-ins installation. Thus the users will be able to use plug-ins right away, without needing to enter the connection string manually and to restart the application.

Solution

To configure PTS plug-ins using the Active Directory group policy, proceed as follows:

  1. Save the archive containing the JScript file using the following link on our web site - plugincfg.zip.
  2. Extract the archive contents to a shared directory.
  3. Open the Group Policy Management console (Run->gpmc.msc).
  4. Create a new object of the group policy and open it for editing.
  5. In the group policy object editor, select User Configuration->Windows Settings->Scripts (Logon/Logoff), then open the Logon Properties window.
  6. In the Script Name box of the Add a Script window, enter the UNC path to the plugincfg.js file (the path looks like that: \\server_name\share_name\plugincfg.js).
  7. In the Script Parameters box of the Add a Script window, set the necessary installation parameters (the parameters are entered without slashes, using spaces):
    • PTS server name or PTS server IP address (for example, "server" or 192.168.1.85)
    • PTS application server virtual directory name (for example, "twsas")
  8. Assign the created group policy object to the appropriate enterprise department.
After the specified actions are performed, the PTS plug-ins connection parameters will be configured automatically when the user logs in using his/her account.

Information in this article concerns the following products:
PTS 9.0, PTS 9.5
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Problem
Translation functions are embedded into Adobe Reader X, but the address of the PTS translation server is not saved.

Solution
Disable the protected mode at starting Adobe Reader X:

  1. Undo the embedding of translation functions into Adobe Reader X: launch «PROMT Plug-ins Manager» and uncheck the box next to Adobe Reader 10.
  2. Launch Adobe Reader X.
  3. In the Edit menu, select Preferences, go to General section and uncheck the box next to Enable Protected Mode at startup.
  4. Close Adobe Reader X.
  5. Embed translation functions into Adobe Reader X: launch «PROMT Plug-ins Manager» and check the box next to Adobe Reader 10.
  6. Customize the connection to the PTS server: Plug-Ins -> Options.


Information in this article concerns the following products:
PTS 9.0, PTS 9.5

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Problem

PTS has no function of saving the authentication data for connecting to PTS server in plug-ins.

Solution

There is a new distributive set of PTS plug-ins which allows to save the authentication data for connecting to PTS in plug-ins.

If you are interested in this solution, please contact the PROMT technical support department for additional information.

Tel.: 8-812-6110050, 8-800-3335557

e-mail: support@promt.ru

Information in this article concerns the following products:
PTS 9.0, PTS 9.5

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Problem

PTS has no function of saving the authentication data for connecting to PTS via Proxy in plug-ins.

Solution

There is a new distributive set of PTS plug-ins which allows to save the authentication data for connecting to PTS via Proxy.

If you are interested in this solution, please contact the PROMT technical support department for additional information.

Tel.: 8-812-6110050, 8-800-3335557

e-mail: support@promt.ru

Information in this article concerns the following products:
PTS 9.0, PTS 9.5

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Problem
PTS toolbar does not appear in Firefox.

Solution
To embed translation functions into Mozilla Firefox perform the following steps:
  1. Close Mozilla Firefox.
  2. Launch PROMT Plug-ins Manager and check the box next to PROMT for Mozilla Firefox.
  • If PROMT for Mozilla Firefox isn't displayed in the PROMT Plug-ins Manager application, install the free plugin update: download and launch the setup.exe file.

  • Launch Mozilla Firefox and update it to the current version - Mozilla Firefox 24.0. Read more about updating your browser here: Update Firefox to the latest version.
  • Update PROMT plugin: in Firefox menu open Add-ons and you will see a list of your plug-ins in the opened tab.
  • In the upper part of the page with plug-ins click on the button with "gear" icon and select Check for updates.
  • After plug-in is updated, browser will ask you to restart the program and PROMT Translator toolbar will appear.
  • Note
    The search for an updated version of PTS plug-in is also performed during the installation of new version of Mozilla Firefox. If the new version of PTS plug-in is available when new version of Firefox is installed then it will be automatically downloaded by Firefox installer.

    Information in this article concerns the following products:
    PTS 9.0, PTS 9.5
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    Problem
    After the installation of PTS Plug-Ins, during launching the Microsoft Word/Excel 2003 applications with embedded PROMT translation functions, the error message appears: "Class not registered". The PROMT translation toolbar does not work.

    Solution
    Download an update KB907417 for the Microsoft Office 2003 which is accessible here: Update for Office 2003 (KB907417).

    Information in this article concerns the following products:
    PTS 9.5

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    PROMT Agent English-European Park supports the following language pairs:

    • English Russian
    • English French
    • English German
    • English Italian
    • English Portuguese
    • English Spanish

    Monitor the PROMT Agent English-European Park updatings in Mac App Store:
    PROMT Agent English-European Park

    Information in this article concerns the following products:
    PROMT Agent English-European Park
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    6 English pairs are initially included in the app:
    • German-English-German
    • French-English-French
    • Spanish-English-Spanish
    • Russian-English-Russian
    • Italian-English-Italian
    • Portuguese-English-Portuguese


    Additional language pairs are available through in-app purchases:
    • German-Russian-German
    • Spanish-Russian-Spanish
    • French-Russian-French


    See the detailed description in Mac App Store:
    PROMT Agent for Mac

    Information in this article concerns the following products:
    PROMT Offline (Agent)
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    PROMT Offline (Agent) is compatible with Mac-applications which support the work with OS X Services. The list of the most known applications is provided in the table:

    Support PROMT Agent for Mac Do not support PROMT Agent for Mac
    Google Chrome
    Apple Safari
    Apple TextEdit
    MS Word 2011
    Apple Pages
    Apple Numbers
    Apple iBooks
    MS Excel 2011
    MS PowerPoint 2011
    LibreOffice

    Information in this article concerns the following products:
    PROMT Offline (Agent)
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    PROMT Offline (Agent) is fully compatible with the following operating systems: OS X 10.8 Mountain Lion or higher.

    If the version of the OS X operating system on your computer is not supported by PROMT Agent for Mac, we recommend to update your operating system to the actual version. See more details about the OS X updating on the official site of Apple:
    Upgrade to OS X Mojave

    Information in this article concerns the following products:
    PROMT Offline (Agent)

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    Open the Mac App Store to buy and download the PROMT Offline (Agent) application:
    PROMT Agent for Mac

    All possible payment methods are described on the Apple official site:
    Payment methods you can use in the iTunes Store

    Information in this article concerns the following products:
    PROMT Offline (Agent)

    Was this information helpful for you?
    To translate in the PROMT Agent English-European Park application, select a text fragment and do one of the following:
    • click the keyboard shortcut:
    • or select Services > PROMT Agent English-European Park.

    The translation of the selected text fragment immediately appears in a pop-up window, where you can do the following:

    • To have access to the main parameters of translation, click .
    • To change the source language, select it from the left list.
    • To change the target language, select it from the middle list.
    • To change the translation profile, select it from the right list.
    • To quickly switch source and target languages around, click .
    • To copy the translated text into the clipboard, click .

    Information in this article concerns the following products:
    PROMT Agent English-European Park

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    To translate in the PROMT Offline (Agent) application, select a text fragment and click the keyboard shortcut:

    The translation of the selected text fragment immediately appears in a pop-up window.

    If the standard keyboard shortcut does not work, check what keyboard layout pattern is set in your system.
    To learn where is the Accent key on your keyboard, do the following:
    1. Choose Apple > Service Preferences and click Keyboard.
    2. Click Input Sources and select the English keyboard.
    3. Define the disposition of the accent key on the keyboard scheme, for example:
      Accent key

    Information in this article concerns the following products:
    PROMT Offline (Agent)

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    Write-off for purchases in iTunes, App Store and many other online shops is being made with a delay from several hours to 5 days and for several goods at once. View the purchases in 5 days prior to write-off of the sum which exceeds the specified. In the history of purchases in iTunes you will see the application for which transaction took place just now along with PROMT Agent for Mac:
    See your purchase history in the iTunes Store

    Information in this article concerns the following products:
    PROMT Offline (Agent)
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    To change the default keyboard shortcut, do the following:
    1. Choose Apple > Service Preferences and click Keyboard.
    2. Click Keyboard Shortcuts and select Services.
    3. Expand the Text section and find the PROMT Agent application.
    4. Set a new key combination: Services

    After changing the key combination you may need to restart the application.

    Information in this article concerns the following products:
    PROMT Offline (Agent)

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    In order to use a PREMIUM subscription on another device, you need to log in to the account you are subscribed to. This subscription is the same for all PROMT.One services.

    The information in this article applies to the following products:
    PROMT.One
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    The process of unsubscribing depends on how it was issued. Subscription can be issued in several ways:

    • in the PROMT.One web service (located at www.translate.ru);
    • in the PROMT.One application under Android mobile platforms;
    • in the PROMT.One application under iOS mobile platforms.

    Method 1: if the subscription was registered in the PROMT.One web service, you should:
    1. Go to the web service PROMT.One;
    2. Authorize the account;
    3. Go to the profile by selecting the corresponding icon in the upper right corner;
    4. Follow the link "More", which is located in the subscription information section; This will redirect to https://www.2checkout.com;
    5. In case of the first visit to this site, register using the order number or email;
    6. After registration, log in to the created account at https://www.2checkout.com;
    7. After that, in the window with information about orders, click “View Order”;
    8. Next, select the "Product History";
    9. To cancel the automatic renewal of a subscription, click the “Disable” button;
    10. To confirm the changes, click the "Save" button.
    Method 2: if the subscription is registered in the PROMT.One application for Android (in the Google Play), you should:
    1. Open the Google Play application;
    2. Make sure that you are logged into the Google account under which the purchase of the subscription was performed;
    3. On the left of the screen, select the menu item "My Subscriptions";
    4. Find the subscription you want to cancel;
    5. Select "Configure", and then "Unsubscribe".
    Method 3: if the subscription is registered in the PROMT.One application under IOS (in the AppStore), you should:
    1. Open the AppStore application;
    2. Go to your profile (“Apple ID” at the top of the screen);
    3. Go to the "Subscriptions" section;
    4. Select the desired subscription and delete it.
    The information in this article applies to the following products:
    PROMT.One

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    Problem:
    The application does not translate offline.

    Decision:
    For the application to work offline, make sure that:
    1. You have a PREMIUM subscription issued and paid, the only exception is the use of a subscription during the trial period.
    2. The application logged into the account on which the subscription was issued.
    3. You have installed offline packages for the necessary directions of translation. To check this you need to go to the "Download" section on the side curtain of the application and select the direction you are interested in. After that, you will see offline packages that must be installed for translation without an Internet connection.
    4. You have disabled "Mobile data".

    The information in this article applies to the following products:
    PROMT.One
    Was this information helpful for you?
    PROMT.One requires iOS 8.0 or later, as well as approximately 300 MB on the device to install it.

    The information in this article applies to the following product:
    PROMT.One
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    Installing PROMT.One is possible on any device with the operating system iOS 8.0 and higher (iPhone, iPad, iPod Touch).

    The information in this article applies to the following product:
    PROMT.One
    Was this information helpful for you?
    In order to use a PREMIUM subscription on another device, you need to log in to the account you are subscribed to. This subscription is the same for all PROMT.One services.

    The information in this article applies to the following products:
    PROMT.One
    Was this information helpful for you?
    The process of unsubscribing depends on how it was issued. Subscription can be issued in several ways:

    • in the PROMT.One web service (located at www.translate.ru);
    • in the PROMT.One application under Android mobile platforms;
    • in the PROMT.One application under iOS mobile platforms.

    Method 1: if the subscription was registered in the PROMT.One web service, you should:
    1. Go to the web service PROMT.One;
    2. Authorize the account;
    3. Go to the profile by selecting the corresponding icon in the upper right corner;
    4. Follow the link "More", which is located in the subscription information section; This will redirect to https://www.2checkout.com;
    5. In case of the first visit to this site, register using the order number or email;
    6. After registration, log in to the created account at https://www.2checkout.com;
    7. After that, in the window with information about orders, click “View Order”;
    8. Next, select the "Product History";
    9. To cancel the automatic renewal of a subscription, click the “Disable” button;
    10. To confirm the changes, click the "Save" button.
    Method 2: if the subscription is registered in the PROMT.One application for Android (in the Google Play), you should:
    1. Open the Google Play application;
    2. Make sure that you are logged into the Google account under which the purchase of the subscription was performed;
    3. On the left of the screen, select the menu item "My Subscriptions";
    4. Find the subscription you want to cancel;
    5. Select "Configure", and then "Unsubscribe".
    Method 3: if the subscription is registered in the PROMT.One application under IOS (in the AppStore), you should:
    1. Open the AppStore application;
    2. Go to your profile (“Apple ID” at the top of the screen);
    3. Go to the "Subscriptions" section;
    4. Select the desired subscription and delete it.
    The information in this article applies to the following products:
    PROMT.One

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    In the free application "Translate.ru" there is a restriction on translation - 3000 characters (in case authentication was not performed in the PROMT account) and 10000 characters (if authentication was performed). In the paid application "PROMT Offline" translation restrictions are always equal to 3000 characters.

    The information in this article applies to the following products:
    PROMT Offline, Translate.ru, PROMT.One
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    Problem:
    Offline voice input does not work.

    Decision:
    In order for the function "voice input offline" to become available, you should:
    • Go to device settings;
    • Select the menu item "Language and input"-"Google voice input";
    • Select the item "offline Speech Recognition";
    • Go to the tab "All";
    • Download the required language packs.


    Please note that the function "voice input offline" is only available on devices with the operating system version Android 4.1.1 and higher. In other cases, an active Internet connection is required to use the dictation function on the device.
    The information in this article applies to the following products:
    PROMT Offline, Translate.ru, PROMT.One

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    Problem:
    The application does not translate offline.

    Decision:
    For the application to work offline, you need to make sure that:
    1. The application has a PREMIUM subscription;
    2. The application logged into the account for which a subscription was issued;
    3. The device has offline packages for the necessary transfer directions. To check the installation of packages, you need to go to the "Download" section in the side menu of the application and select the desired direction.
    4. Mobile data is disabled on the device. In cases where the device is in roaming or on a network with an unstable Internet connection, set offline transfer mode to priority. How to do this is described in the article: How to configure the use of downloaded offline packages by default.

    The information in this article applies to the following products:
    PROMT.One
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    In order for the translation in the application to always be carried out using downloaded offline packages, regardless of the fact of the presence / absence of an Internet connection, you should:

    • Go to the application settings through the side menu of the application;
    • Select the section "Translate offline";
    • Select the option “Always if a package is loaded”.


    This setting may be relevant for those who are in roaming or in places with an unstable Internet connection.

    The information in this article applies to the following products:
    PROMT.One
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    PROMT.One translator requires Android version 4.5 and higher, as well as a minimum of 300 MB on the device to install it. The size of the required free space is determined by the size of the installed language pack (30-250 MB for one language pair, depending on the language and the selected components for installation).

    The information in this article applies to the following product:
    PROMT.One
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    Installing PROMT.One translator is possible on any device with the Android operating system 4.5 and higher.

    The information in this article applies to the following product:
    PROMT.One
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    In order to change the user interface language of an installed product:
     
    1. Launch the PROMT Master/Lite software;
    2. Go to the menu item «Settings»;
    3. Select the desired interface language and click on the «ok» button.

    Changing the interface will be done automatically.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

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    In order to change the user interface language of an installed product:
     
    1. Launch the PROMT Master/Lite software;
    2. Go to the menu item «Settings»;
    3. Select the desired interface language and click on the «ok» button.

    Changing the interface will be done automatically.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

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    In order to change the user interface language of an installed product:
     
    1. Launch the PROMT Master/Lite software;
    2. Go to the menu item «Settings»;
    3. Select the desired interface language and click on the «ok» button.

    Changing the interface will be done automatically.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

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    Product PROMT Agent for Mac is fully compatible with OS X 10.8 Mountain Lion and higher.
    If the version of OS X installed on your computer is not supported by PROMT Agent for Mac, we recommend updating your operating system to the latest version. Read more about updating OS X on the official Apple website:
    Upgrade to macOS Mojave

    The information in this article applies to the following products:
    PROMT Offline (Agent)
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    To translate in the PROMT Offline (Agent) application:
    1. Open the document to be translated;
    2. Highlight a word or piece of text;
    3. Press
    4. If the translation was not received by executing the command using hot keys, call the menu command Services - PROMT Offline (Agent)

    We draw your attention to the fact that during use of Promt Agent for the translation of the PDF documents there can be following problems:

    • in the macOS Sierra operating system (version 10.12) there is no support of the services working with the text in the PDF format, including in the Preview 9 application;
    • in the macOS Catalina operating system the translation of the documents opened with use of means of viewing Preview v.10.15 the PROMT Offline application (Agent) is impossible.

    To bypass these restrictions and to get transfer necessary for you, we recommend to open the PDF document in any other application, for example in the Google Chrome or Safari browser, and then to follow the instruction given above.

    The information in this article applies to the following products:
    PROMT Offline (Agent)

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    In order to translate a PDF-document in PROMT Offline (Agent), it is necessary to:
    1. Open the document;
    2. Select a word or some part of the text;
    3. Press the shortcut;
    4. If the translation does not appear, select "Services" -> "PROMT Translator".
    Please note that the translation of PDF-documents, including the translation in the application Preview 9, is not supported in macOS Sierra (version 10.12). We recommend that you convert PDF-document to any text format to before following the instructions below to get the translation:
    1. Open the document;
    2. Select a word or some part of the text;
    3. Press the shortcut;
    4. If the translation does not appear, select "Services" -> "PROMT Translator".

    Information in this article concerns the following products:
    PROMT Offline (Agent)

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    You can install a dictionary collection purchased in addition to your PROMT product using PROMT Dictionary Installer (comes together with your product). During installation, you will have to activate the collection being installed – see [KB02003] When to activate a PROMT dictionary collection?.

    To install a downloaded collection:
    1. Close all PROMT programs and all applications into which the translation functionality is embedded.
    2. Run the executable file of the downloaded collection.
    3. Follow the installer instructions.

    Information in this article concerns the following products:
    PROMT 18
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    All appendices paid from the account of Google can be established unlimited number of times on unlimited number of devices provided that all these devices are attached to the same account of Google.

    Information in this article concerns the following products
    Translator of Translate.Ru PLUS, PROMT Translator (offline)

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    To adjust the speed of pronunciation of the speech for transfer follows:

    1. to Log into the PROMT Translator/Translate.ru application;
    2. Pass with
    3. into the Setup menu item;
    4. Move the Pronunciation Speed slider to the right if you need to increase speech speed, and to the left – in order that to slow down it.

    Information in this article concerns the following products
    Translator of Translate.Ru, PROMT Translator (offline).

    Was this information helpful for you?
    To install the PROMT Translator or Translate.Ru application it is necessary:

    1. To start the AppStore application;
    2. To go to the Search tab;
    3. In a search box to enter "PROMT" and to press the Search button;
    4. To choose necessary from the list of the offered appendices, to buy, and then to install it on the device.

    Information in this article concerns the following products
    Translator of Translate.Ru, PROMT Translator (offline).

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    To use function voice input, it is necessary to press a microphone icon on the keyboard and to dictate the text which needs to be translated.

    Pay attention that use of function of dictation on your device requires active Internet connection.

    Information in this article concerns the following products
    Translator of Translate.Ru, PROMT Translator (offline).

    Was this information helpful for you?
    All application, which was paid with one Apple ID can be determined unlimited number of times on unlimited number of devices provided that all these devices are attached to same by Apple ID.

    Information in this article concerns the following products:
    Translate.Ru PLUS, Translate.ru Переводчик PROMT (offline)

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    In enterprise networks it is convenient to automate the PROMT Agent installation to workstations.

    In this section, the solution for mass installation of the PROMT Agent using the Active Directory group policy is suggested.

    CAUTION:
    Prior to application of this method it is necessary to install the following prerequisites to workstations:
    1. Windows Installer 3.1
    2. .NET Framework 4.0 or .NET Framework 4.5


    Solution:
    To install the PROMT Agent using the Active Directory group policy, perform the following actions:
    1. Save the self-unpacking archive containing the PROMT Agent distribution kit from the PROMT Agent section of the application server web page.
    2. Extract the self-unpacking archive contents to a shared directory using any archive program, for example WinRAR or 7-Zip.
    3. Open the Group Policy Management console: Execute->gpmc.msc
    4. Create a new object of the group policy and open it for editing.
    5. In the group policy editor open the Computer Configuration-> Windows Settings-> Scripts (Startup/Shutdown) section. Open Startup Properties window.
    6. In the Add a Script window, in the Script Name line: provide the UNC path to the PROMT Agent.msi file of the PROMT Agent installer (the path looks something like that:\\_name\_name\PROMT Agent.msi).
    7. In the Add a Script window, in the Script Parameters line, provide the necessary installation parameters:
      • / q – installation in the hidden mode; no messages will be shown (for Msiexec)
      • /i – installation or configuration
      • /s – installation in the hidden mode; no messages will be shown (for Setup.exe)
      • /v – parameter for the Msiexec transfer
      • PTA_CS – specifies the PTS server connection string
      • PTA_USEAUTH – sets the mode of authentication, possible values:True or False
      • PTA_PROXYADRSS – sets the mode of using a proxy, possible values:True or False
      • PTA_PROXYADRSS – sets the proxy address
      • PTA_AUTHLOGIN – sets the user name if the PTA_USEAUTH value is True
      • PTA_AUTHPSWD – sets the user password if the PTA_USEAUTH value is True
      • PTA_PROXYLOGIN – sets the user name for the server proxy
      • PTA_PROXYPSWD – sets the user password for the server proxy
      Some parameters can be set automatically.

      Example of string for installation using group policy and PROMT Agent.msi:

      /q PTA_CS="http://techw8serv09/AS/Services/v1/soap.svc" PTA_USEAUTH="true" PTA_AUTHLOGIN="user_login" PTA_AUTHPSWD="user_password" PTA_USEPROXY="true" PTA_PROXYADRSS="proxy.promt.ru:3128" PTA_PROXYLOGIN="user_login" PTA_PROXYPSWD="proxy_password"

      Example of string for installation using group policy and Setup.exe:

      /s /v"/q PTA_CS="http://techw8serv09/AS/Services/v1/soap.svc" PTA_USEAUTH="true" PTA_AUTHLOGIN="user_login" PTA_AUTHPSWD="user_password" PTA_USEPROXY="true" PTA_PROXYADRSS="proxy.promt.ru:3128" PTA_PROXYLOGIN="user_login" PTA_PROXYPSWD="proxy_password""
    8. Assign the created group policy object to the appropriate department.

    After the specified procedures are completed, when the workstation included in the appropriate department is in the network, the PROMT Agent will be installed automatically.

    You can run PROMT Agent.msi and Setup.exe from command line (using the same parameters).

    Example of running PROMT Agent.msi from command line:

    msiexec /q /i "C:\PROMT10_PTA2\PROMT Agent.msi" PTA_CS="http://techw8serv09/AS/Services/v1/soap.svc" PTA_USEAUTH="true" PTA_AUTHLOGIN="user_login" PTA_AUTHPSWD="user_password" PTA_USEPROXY="true" PTA_PROXYADRSS="proxy.promt.ru:3128" PTA_PROXYLOGIN="user_login" PTA_PROXYPSWD="proxy_password"

    Example of running Setup.exe from command line:

    msiexec "C:\PROMT10_PTA2\setup.exe" /s /v"/q PTA_CS="http://techw8serv09/AS/Services/v1/soap.svc" PTA_USEAUTH="true" PTA_AUTHLOGIN="user_login" PTA_AUTHPSWD="user_password" PTA_USEPROXY="true" PTA_PROXYADRSS="proxy.promt.ru:3128" PTA_PROXYLOGIN="user_login" PTA_PROXYPSWD="proxy_password""

    Information in this article concerns the following products:
    PTS 10, PTS 11, PTS 12
    Was this information helpful for you?

    Please follow these steps:

    1. Close all running applications.
    2. Open MS Office 2003 application (e.g., Word) with a missing PROMT toolbar.
    3. On the command panel click on “Help”, then “About Microsoft Office Word”.
    4. In the new windows click “Disabled Items…” button.
    5. In new window select PROMT and click “Enable” button.
    6. Close all opened windows.
    7. Restart MS Office Word.
    Was this information helpful for you?
    On MS Internet Explorer 6 command panel click on “View”, then select “Toolbars” and tick next to PROMT icon.
    Was this information helpful for you?
    We would like to remind you that our software products protected from unauthorized copying. Therefore, installation of our products will require use of the original disk that came with software package you purchased. In addition, if you are trying to install our software from an external drive or from a network, this device should be shared to the computer where installation is to be done (this requirement is also mentioned in read-me file).
    To resolve the situation it is necessary to re-install the program following the rules listed above.
    Was this information helpful for you?
    For correct functioning of the PROMT program, the .NET Framework 3.5 component should be set which is not a part of Windows 8 and requires separate installation before installation of PROMT translator.

    Solution 1
    Use the Helper.exe utility. Download the utility from the specified link and run it. The result of correct work of this utility is the installed .NET Framework 3.5 component in the Windows 8 environment.

    Note the following:
    • The utility works in the background, no progress bar is displayed, and there is no message indicating the successful completion of its work.
    • The "Program Compatibility Assistant" window can appear after the utility finises, meanwhile the .NET Framework 3.5 component will be set correctly.
    • In case of error, the corresponding message with error code is displayed.
    You should check the result of work of the utility. For this purpose, open the list of Windows components (Control Panel - Add or Remove Programs - Add or Remove Windows Components) and make sure that the .NET Framework 3.5 component is enabled.

    Solution 2
    Use the instruction for manual installation of the .NET Framework 3.5 component in Windows 8 from the Microsoft company: Installing .NET Framework 3.5 in Windows 8.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5
    Was this information helpful for you?
    You can back up the distribution of your PROMT product exclusively for backup and archiving purposes.

    Information in this article concerns the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT20, PROMT21
    Was this information helpful for you?
    You can back up the distribution of your PROMT product exclusively for backup and archiving purposes.

    Information in this article concerns the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT20
    Was this information helpful for you?
    You can back up the distribution of your PROMT product exclusively for backup and archiving purposes.

    Information in this article concerns the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT20
    Was this information helpful for you?
    You can back up the distribution of your PROMT product exclusively for backup and archiving purposes.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    You can create a backup copy of your PROMT product distribution files for backup or archiving purposes only.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    All downloaded versions of PROMT products can be installed from backup if the original distribution is damaged or lost.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    All downloaded versions of PROMT products can be installed from backup if the original distribution is damaged or lost.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    All downloaded versions of PROMT products can be installed from backup if the original distribution is damaged or lost.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    All downloaded versions of PROMT products can be installed from backup if the original distribution is damaged or lost.
    For example, recorded on portable media.

    Information in this article concerns the following products:
    PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    All downloaded versions of PROMT products can be installed from a backup copy if the original distribution files were damaged.
    All PROMT products distributed on CD or DVD shall be installed from the original media only. If your PROMT product distribution disk was damaged, please order a new distribution disk from PROMT Sales Department (for a fee).
    As long as PROMT software products distributed on CD or DVD are protected against illegal reproduction, you cannot install a PROMT product from a non-original CD or DVD.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
    Was this information helpful for you?
    In some PROMT products, you can choose the required user interface language. If your PROMT product supports this feature, you can select the required user interface language at the first step of product installation in the "Select language" dialog.
    To change the user interface language in an already-installed product, first uninstall the product, and then re-install it after choosing the required user interface language.
    If your PROMT product has been activated, you will have to repeat the activation procedure upon re-installation. Please see [KB02008] How many times can I activate my PROMT product?.

    Information in this article concerns the following products:
    PROMT 8.5 (except for PROMT 4U 8.5 and PROMT Standard 8.5), PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12

    Was this information helpful for you?

    Problem

    You want to install additional specialized dictionaries listed in the description of your PROMT product (for example, on the package) but do not know how to do this.

    Cause

    You do not need to install additional dictionaries listed in the description of your PROMT product. These dictionaries are installed automatically during the software installation. You can purchase other additional dictionaries (not listed in the description of your product) separately as a part of dictionary collections.

    Solution

    Install your PROMT product.
    Additional dictionaries listed in the product description will be automatically installed during the product installation. You can purchase other additional dictionaries separately as a part of dictionary collections.


    Information in this article concerns the following products:

    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    You can install a dictionary collection or specific dictionaries purchased in addition to your PROMT product using PROMT Dictionary Installer which comes together with your product.

    To install a CD-based dictionary collection:
    1. Close all PROMT programs and all applications into which the translation functionality is embedded.
    2. Insert the CD-ROM containing the dictionary collection into the CD-ROM drive.
    3. If the dictionary installer does not start automatically, select PROMT Dictionary Installer (Start -> Programs -> PROMT -> PROMT Dictionary Installer).
    4. Follow the installer instructions.
    To install a downloaded collection:
    1. Close all PROMT programs and all applications into which the translation functionality is embedded.
    2. Run the executable file of the downloaded collection.
    3. Follow the installer instructions.
    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    You can install a dictionary collection purchased in addition to your PROMT product using PROMT Dictionary Installer (comes together with your product). During installation, you will have to activate the collection being installed – see [KB02003] When to activate a PROMT dictionary collection?.

    To install a CD-based dictionary collection:
    1. Close all PROMT programs and all applications into which the translation functionality is embedded.
    2. Ins ert the CD-ROM containing the dictionary collection into the CD-ROM drive.
    3. If the dictionary installer does not start automatically, sele ct PROMT Dictionary Installer (Start -> Programs -> PROMT -> Your PROMT 9 Product -> Launch Applications -> PROMT Dictionary Installer).
    4. Follow the installer instructions.

    To install a downloaded collection:
    1. Close all PROMT programs and all applications into which the translation functionality is embedded.
    2. Run the executable file of the downloaded collection.
    3. Follow the installer instructions.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
    Was this information helpful for you?

    You can install the site license for PROMT products in a corporate network only in the interactive mode, because a unique license number shall be entered for each instance of a PROMT product.

    You can also use the procedure for mass deployment of the site license for PROMT products with unique license numbers for each workstation through the Active Directory group policy.

    If you are interested in this solution, please contact the PROMT sales department or user support department for additional information.

    Tel.: 8-812-6550350, 8-800-3335557

    e-mail: corporate@promt.ru, support@promt.ru

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Problem
    During the installation of the dictionary collection, the message “Error occurred while opening the source file” appears. However, the installation of a collection of dictionaries does not occur.

    Cause
    In the account name and in the name of the user folder under which the collection of dictionaries is installed, there are non-Latin and non-Cyrillic characters (for example, Greek).

    Decision
    Create a new account whose name contains only Latin, Cyrillic characters or numbers, and then reinstall the collection of dictionaries, logging in as the user you just created.

    Learn more about creating a new account and copying files from an existing account: Windows 7: Repair a damaged user profile.

    Information in this article concerns the following products:
    PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Problem
    During installation of dictionaries collection the following message occurs: "Error occurred while opening the source file". Installation fails.

    Cause
    The user's account or the folder where the dictionaries collection is being installed contains not Latin and not Cyrillic characters (for example, Greek).

    Solution
    Create a new user's account which contains only Latin or Cyrillic characters or numerals, then restart the system under the new user's account and repeat the installation of dictionaries collection.

    For more information about creating a new user's account and copying files from the existing user's account see:
    Windows 7: Fix a corrupted user profile.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Problem
    The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

    Cause
    PROMT modules that prevent software installation are loaded in the system memory.

    Solution
    Close all PROMT programs, including "PROMT Agent" programs, the icon of which is located in system tray (the area near the system clock in the lower right corner of the screen).
    Using the Windows Task Manager, which can be called by pressing Ctrl+Alt+Del, check that there are no loaded "PrmtSvr.exe", "PTA2.exe" processes in the memory. If they are present in the list of running processes, complete them.

    Information in this article concerns the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21
    Was this information helpful for you?
    PROMT products of different versions, but the same line cannot work correctly on the same computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.

    PROMT products of different lines (PROMT professional, PROMT home) can be installed on one PC and run in parallel.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT products of different versions, but the same line cannot work correctly on the same computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.

    PROMT products of different lines (PROMT professional, PROMT home) can be installed on one PC and run in parallel.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT products of different versions, but the same line cannot work correctly on the same computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.

    PROMT products of different lines (PROMT professional, PROMT home) can be installed on one PC and run in parallel.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT 9 and PROMT 10, PROMT 11, PROMT 12, PROMT 18 and PROMT 19 products cannot simultaneously correctly work on one computer. Before installation of any PROMT product including trial-versions, completely uninstall all PROMT products which were earlier set on this computer in the standard way via the Control panel.

    Information in this article concerns the following products:
    PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19
    Was this information helpful for you?
    ROMT products of different versions, but the same line cannot work correctly on the same computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.
    PROMT products of different lines (PROMT professional, PROMT home) Can be installed on one PC and run in parallel.

    Information in this article concerns the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21
    Was this information helpful for you?
    Installing the dictionary collection that you purchased in addition to your PROMT product is performed using a special dictionary installer program (included with your product). During installation, you must activate the collection being installed - see the article [KB02003] When to activate the PROMT dictionary collection.

    Before installing the PROMT dictionary collection, shut down all MS Office, Internet Explorer, and PROMT applications. After that you should do the following:
    1. Run the distribution to install the collection of dictionaries;
    2. Specify the path to the directory where the distribution package will be unpacked (default: C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001);
    3. Wait until the unpacking is completed, and then follow the instructions of the installation wizard:
    • Select an action - “Install a collection of dictionaries” and click “Next”;
    • Specify the path to the installation files (see the article How to correctly specify the path to the installation files when installing dictionaries)
    • Enter the license number, and click "Next"
    • Select the desired collection of dictionaries and click “Next”;
    • Please note that the selected collection of dictionaries will be linked and assigned to the license number that you entered.
    • Activate the dictionary collection
    • Wait for the installation of the dictionary collection to finish and close the installation program.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    You can install a dictionary collection purchased in addition to your PROMT product using PROMT Dictionary Installer (comes together with your product). During installation, you will have to activate the collection being installed – see [KB02003] When to activate a PROMT dictionary collection?.

    To install a downloaded collection:
    1. Close all PROMT programs and all applications into which the translation functionality is embedded.
    2. Run the executable file of the downloaded collection.
    3. Follow the installer instructions.

    Information in this article concerns the following products:
    PROMT 18, PROMT 19
    Was this information helpful for you?
    In order to change the user interface language of the installed product, first you should completely uninstall the product, and then install it again with another (necessary) user interface language. If your PROMT product has been activated, then after reinstalling you must perform the activation again. You can familiarize yourself with the information about how many times product activation is available to you, by clicking on the link to the article How many times you can activate a PROMT product. 

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    To change the user interface language in an already-installed product, first uninstall the product, and then re-install it after choosing the required user interface language.
    If your PROMT product has been activated, you will have to repeat the activation procedure upon re-installation. Please see How many times can I activate my PROMT product?

    Information in this article concerns the following products
    PROMT 18, PROMT 19
    Was this information helpful for you?
    Problem
    During installation of dictionaries collection the following message occurs: "Error occurred while opening the source file". Installation fails.

    Cause
    The user's account or the folder where the dictionaries collection is being installed contains not Latin and not Cyrillic characters (for example, Greek).

    Solution
    Create a new user's account which contains only Latin or Cyrillic characters or numerals, then restart the system under the new user's account and repeat the installation of dictionaries collection.

    For more information about creating a new user's account and copying files from the existing user's account see: Windows 7: Fix a corrupted user profile.

    Information in this article concerns the following products:
    PROMT 19
    Was this information helpful for you?
    Problem
    The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

    Cause
    You must close all PROMT applications during product activation.

    Solution
    Close all PROMT applications, including the Electronic Dictionary and PROMT Agent applications whose icons may be on the system tray (the area next to the system clock at the lower right corner of the screen) and all MS Office and Internet Explorer applications.
    Make sure that the PrmtSvr.exe and VDLauncher.exe processes do not reside in memory using Windows Task Manager (press Ctrl+Alt+Del to open).

    Information in this article concerns the following products:
    PROMT 19
    Was this information helpful for you?
    Shut down all Windows applications before installation. Run the installation file, which is a self-extracting archive (* .exe) that you downloaded earlier. Press «Next». The installation process consists of several steps that are performed automatically, and which cannot be interrupted:

    1. Unpacking the archive.
    2. Installation of prerequisites (automatic).

    After the automatic installation of the necessary components is completed, the Installation Wizard starts. To install, follow its prompts:
      • Read and accept the terms of the license agreement, and click on the «next» button;
      • Specify the directory where the software should be installed (by default, C:\Program Files (x86)\PROMT *) and click "next";
      • Wait for the installation to finish and click on the «Finish» button.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20, PROMT21

    Was this information helpful for you?
    Shut down all Windows applications before installation. Run the installation file, which is a self-extracting archive (* .exe) that you downloaded earlier. Press «Next». The installation process consists of several steps that are performed automatically, and which cannot be interrupted:

    1. Unpacking the archive.
    2. Installation of prerequisites (automatic).

    After the automatic installation of the necessary components is completed, the Installation Wizard starts. To install, follow its prompts:
      • Read and accept the terms of the license agreement, and click on the «next» button;
      • Specify the directory where the software should be installed (by default, C:\Program Files (x86)\PROMT *) and click "next";
      • Wait for the installation to finish and click on the «Finish» button.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Shut down all Windows applications before installation. Run the installation file, which is a self-extracting archive (* .exe) that you downloaded earlier. Press «Next». The installation process consists of several steps that are performed automatically, and which cannot be interrupted:

    1. Unpacking the archive.
    2. Installation of prerequisites (automatic).

    After the automatic installation of the necessary components is completed, the Installation Wizard starts. To install, follow its prompts:
      • Read and accept the terms of the license agreement, and click on the «next» button;
      • Specify the directory where the software should be installed (by default, C:\Program Files (x86)\PROMT *) and click "next";
      • Wait for the installation to finish and click on the «Finish» button.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Before installation, quit any running Windows applications.
    Launch the installer file which is a self-extracting archive named promt18.exe or promt19.exe. Click Next to continue.
    The installation process consists of several steps which are performed automatically and cannot be interrupted.
    1. Unpacking the archive.
    2. Installing prerequisites (automatically).
    3. Installing translator: the installation wizard automatically fulfills all the required actions.
    4. Reading the license agreement.
      After reading the license agreement, accept or reject it. If you reject it, the installation will be canceled.
    5. Finishing installation.


    6. Information in this article concerns the following products:
      PROMT 18 Home products, PROMT 19 Home products

    Was this information helpful for you?
    Several PROMT Master / PROMT Lite products (including different versions) cannot be installed on the same personal computer at the same time.
    However, PROMT Master / PROMT Lite products and other professional translation systems of the PROMT family (for example, PROMT Professional, PROMT Freelance, PROMT Expert) can be installed on one PC.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Several PROMT Master / PROMT Lite products (including different versions) cannot be installed on the same personal computer at the same time.
    However, PROMT Master / PROMT Lite products and other professional translation systems of the PROMT family (for example, PROMT Professional, PROMT Freelance, PROMT Expert) can be installed on one PC.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Several PROMT Master / PROMT Lite products (including different versions) cannot be installed on the same personal computer at the same time.
    However, PROMT Master / PROMT Lite products and other professional translation systems of the PROMT family (for example, PROMT Professional, PROMT Freelance, PROMT Expert) can be installed on one PC.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    During the installation of the PROMT Master family of software, an error message appears: «This product is already installed on the computer. Uninstall the existing product, and then reinstall».

    Reason
    At the time of installation, the installed software product PROMT is already present in the system.

    Decision
    You can use the software product that is installed on your computer or uninstall the PROMT Master software.
    To perform uninstallation, use the standard method of uninstalling programs through the «Control Panel». After successfully uninstalling PROMT, restart the installation.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    During the installation of the PROMT Master family of software, an error message appears: «This product is already installed on the computer. Uninstall the existing product, and then reinstall».

    Reason
    At the time of installation, the installed software product PROMT is already present in the system.

    Decision
    You can use the software product that is installed on your computer or uninstall the PROMT Master software.
    To perform uninstallation, use the standard method of uninstalling programs through the «Control Panel». After successfully uninstalling PROMT, restart the installation.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    During the installation of the PROMT Master family of software, an error message appears: «This product is already installed on the computer. Uninstall the existing product, and then reinstall».

    Reason
    At the time of installation, the installed software product PROMT is already present in the system.

    Decision
    You can use the software product that is installed on your computer or uninstall the PROMT Master software.
    To perform uninstallation, use the standard method of uninstalling programs through the «Control Panel». After successfully uninstalling PROMT, restart the installation.

    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    During the installation of the software collection PROMT Master occurs the error message "Already installed PROMT Master. Uninstall the existing product, and then reinstall."

    Reason
    On a personal computer at the time of installation in the system there is already installed software product PROMT family PROMT Master

    Decision
    Uninstall the PROMT Master software. To perform the uninstall, use the standard method of uninstalling programs through the "Control Panel". After successful uninstall PROMT start the installation again.

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products

    Was this information helpful for you?
    Installation of the dictionary collection that you purchased in addition to your PROMT product is performed using a special dictionary installer program (included with your product). During installation, you must activate the collection being installed - see the article When to activate the PROMT dictionary collection.

    Before completing the installation of the PROMT dictionary collection, shut down all MS Office, Internet Explorer, and PROMT applications. After that you should do the following:
    1. Run the distribution to install the collection of dictionaries;
    2. Specify the path to the directory where the distribution package will be unpacked (default: C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001);
    3. Wait until the unpacking is completed, and then follow the instructions of the installation wizard:
      • Select an action – «Install a collection of dictionaries» and click «Next»;
      • Specify the path to the installation files (see the article How to correctly specify the path to the installation files when installing dictionaries)
      • Enter the license number, and click «Next»;
      • Select the desired collection of dictionaries and click «Next»;
        * Please note that the selected collection of dictionaries will be linked and assigned to the license number that you entered.
      •  Activate the collection of dictionaries;
      • Select the necessary profiles for installation and click «Next»;
      • Wait for the installation to complete and close the installation wizard window by clicking on the «ok» button
    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Installation of the dictionary collection that you purchased in addition to your PROMT product is performed using a special dictionary installer program (included with your product). During installation, you must activate the collection being installed - see the article When to activate the PROMT dictionary collection.

    Before completing the installation of the PROMT dictionary collection, shut down all MS Office, Internet Explorer, and PROMT applications. After that you should do the following:
    1. Run the distribution to install the collection of dictionaries;
    2. Specify the path to the directory where the distribution package will be unpacked (default: C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001);
    3. Wait until the unpacking is completed, and then follow the instructions of the installation wizard:
      • Select an action – «Install a collection of dictionaries» and click «Next»;
      • Specify the path to the installation files (see the article How to correctly specify the path to the installation files when installing dictionaries)
      • Enter the license number, and click «Next»;
      • Select the desired collection of dictionaries and click «Next»;
        * Please note that the selected collection of dictionaries will be linked and assigned to the license number that you entered.
      •  Activate the collection of dictionaries;
      • Select the necessary profiles for installation and click «Next»;
      • Wait for the installation to complete and close the installation wizard window by clicking on the «ok» button
    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Installation of the dictionary collection that you purchased in addition to your PROMT product is performed using a special dictionary installer program (included with your product). During installation, you must activate the collection being installed - see the article When to activate the PROMT dictionary collection.

    Before completing the installation of the PROMT dictionary collection, shut down all MS Office, Internet Explorer, and PROMT applications. After that you should do the following:
    1. Run the distribution to install the collection of dictionaries;
    2. Specify the path to the directory where the distribution package will be unpacked (default: C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001);
    3. Wait until the unpacking is completed, and then follow the instructions of the installation wizard:
      • Select an action – «Install a collection of dictionaries» and click «Next»;
      • Specify the path to the installation files (see the article How to correctly specify the path to the installation files when installing dictionaries)
      • Enter the license number, and click «Next»;
      • Select the desired collection of dictionaries and click «Next»;
        * Please note that the selected collection of dictionaries will be linked and assigned to the license number that you entered.
      •  Activate the collection of dictionaries;
      • Select the necessary profiles for installation and click «Next»;
      • Wait for the installation to complete and close the installation wizard window by clicking on the «ok» button
    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    You need administrator rights to install collections.
    Before installing a collection of dictionaries, quit all running applications of the PROMT suite, as well as any Windows applications that contain PROMT plug-ins.
    To install an entire collection or separate dictionaries from it, click Install in the PROMT Dictionaries window in the PROMT Master / PROMT Lite application.
    Follow the instructions in the installation wizard:
    1. Indicate the path to the folder with files.
      See the article How to indicate the path to the specialized dictionaries installation files correctly?
    2. Enter your license number.
    3. Choose the desired collection.
      When installing collections, the accompanying license number allows you to install dictionaries from a single collection on one computer. During the installation, the selected collection will be activated: How to activate a PROMT dictionary collection? After activation, you will be able to install dictionaries only from this collection. To install dictionaries from another collection, you will need to purchase a separate license number.
    4. Confirm your installation and activation of the selected collection.
    5. Carefully read activation rules. You may need the information shown in this step later for manual activation.
    6. Choose activation mode:
      • automatic
      • manual

      More about activation modes in the article How to activate a PROMT product?
    7. Complete your activation.
    8. Select dictionaries from the chosen collection you wish to install and continue installation.
    9. Install other dictionaries if you wish.
    10. Complete the installation.


    11. Information in this article concerns the following products:
      PROMT 18 Home products, PROMT 19 Home products
    Was this information helpful for you?
    Problem
    I not correctly specify the path to the installation files during the installation of the dictionary collection.

    Decision
    Installation files are stored in the unpacked dictionary collection distribution kit.
    At the first installation step, you can specify the directory for unpacking yourself, otherwise, the program will unpack the distribution package to the default folder:
    For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001

    You should specify the path to the Dicts folder, which is located inside the directory with the collection to be installed.
    For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001\Dicts
    The information in this article applies to the following products: 
    PROMT12, PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Problem
    I not correctly specify the path to the installation files during the installation of the dictionary collection.

    Decision
    Installation files are stored in the unpacked dictionary collection distribution kit.
    At the first installation step, you can specify the directory for unpacking yourself, otherwise, the program will unpack the distribution package to the default folder:
    For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001

    You should specify the path to the Dicts folder, which is located inside the directory with the collection to be installed.
    For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001\Dicts
    The information in this article applies to the following products: 
    PROMT12, PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Problem
    I not correctly specify the path to the installation files during the installation of the dictionary collection.

    Decision
    Installation files are stored in the unpacked dictionary collection distribution kit.
    At the first installation step, you can specify the directory for unpacking yourself, otherwise, the program will unpack the distribution package to the default folder:
    For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001

    You should specify the path to the Dicts folder, which is located inside the directory with the collection to be installed.
    For example, C:\Users\<username>\AppData\Local\Temp\P20_DictCollections_DC20_0001\Dicts
    The information in this article applies to the following products: 
    PROMT12, PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Problem
    I can not correctly specify the path to the installation files during the installation of the dictionary collection.

    Decision
    Installation files are stored in the unpacked distribution kit of the dictionary collection. At the first installation step, you can specify the directory for unpacking yourself, otherwise, the program will unpack the distribution package to the default folder:
    For example, C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001

    You should specify the path to the Dicts folder, which is located inside the directory with the installed collection.
    For example, C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001 \ Dicts

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    The specialized dictionaries collections can be installed in two ways: either by launching the distribution containing the collections files or by launching the Installation Wizard via the PROMT program.

    In order to perform the installation by launching the distribution, it is necessary to do the following:
    1. Download the distribution using the link you received after purchasing the product;
    2. Launch the downloaded file (for example, P19_DictCollections_DC19_0001.exe);
    3. When you install the specialized dictionaries by launching this file, the path to the installation files will be indicated automatically.
      By default the dictionaries collections are extracted into the following folder: C:\Users\<user name>\AppData\Local\Temp\PROMT Dictionary Collections.
      However, some folders may be hidden. To display hidden files and folders follow the instructions: Show hidden files
    4. If the path is not indicated automatically, follow the instructions below.


    If you perform the installation by launching the Installation Wizard via the PROMT program, it is necessary to do the following:
    1. Download the distribution using the link you received after purchasing the product;
    2. Unzip the downloaded file (P19_DictCollections_DC19_0001.exe) using any file archiver installed on your computer (for example, WinRar or 7-zip). In order to do this:
      • right-click the file;
      • point to the name of the archiver (for example, 7-Zip);
      • choose "Extract files..." from the drop-down box;
      • indicate the path to the folder where you would like to store the installation files, for example, C:\Users\<user name>\Downloads\ to extract files to the "Downloads" folder;
      • save the indicated path;
      • go to the folder you indicated;
      • go to the "P19_DictCollections_DC19_0001/Dicts" folder;
      • copy the path to the current folder.
    3. Indicate the resulting path in the Installation Wizard window.


    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products
    Was this information helpful for you?
    Before installing the PROMT product, shut down all MS Office and Internet Explorer applications. After that you should do the following:

    1. Run the downloaded distribution package “PROMT * .exe” (the name may differ depending on the version purchased);
    2. Specify the folder where the distribution package will be unpacked for further installation and click "next"

    3. By default, the PROMT * folder will be created in the C: \ Users \ \ AppData \ Local \ Temp directory
    4. Wait until the contents of the installation package are unpacked;
    5. Then select the language of the software interface in which the installation will be performed;

    6. * Please note that changing the language of the software interface after the installation is completed will only be possible by completely reinstalling the software.
    7.  Install all the necessary components by clicking the “Install” button in the "InstallShield Wizard" window and wait for the installation of components, such as MSXML4 SP3, MS .Net Framework 3.5 / 4.5, Visual Studio 3.0;
    8. After preparing the operating system for installation, the installation wizard will automatically start, click on the "Next" button;
    9. Accept the terms of the license agreement and click on the "Next" button;
    10. Specify information about the user and organization and click on the "Next" button;
    11. Specify the path to the directory where the software will be installed (by default, C: \ Program Files (x86) \ PRMT * \);
    12. Select the installation mode and click "Next": - full installation (all possible program components will be installed); - custom installation (you can select components that do not need to be installed).
    13. After selecting the installation mode, click on the "Install" button, as a result of which the installation process will begin;
    14. Wait for the installation to complete and click on the "Finish" button.


    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Activation is an anti-piracy technology designed to authenticate PROMT software products. Upon activation, it is checked that the license number of the product is genuine and is used on the number of computers that does not exceed the number of computers allowed in the license.

    Activation is a simple process that can be done over the Internet or over the phone. In most cases, activation is required to be performed only once for the entire time the product is used. In some cases, for example, after reinstalling the program, you need to reactivate the program.

    When activated via the Internet, data is exchanged between the user's computer and the PROMT activation server. If activation is done over the phone, the user informs the PROMT technical support service about the product data displayed in the PROMT activation wizard, and then receives an activation code from PROMT. The data transmitted and received in this case are used only for activation. The data collected during activation is not used to determine the identity of the user.

    The information in this article applies to the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT20
    Was this information helpful for you?
    Activation is an anti-piracy technology designed to authenticate PROMT software products. Upon activation, it is checked that the license number of the product is genuine and is used on the number of computers that does not exceed the number of computers allowed in the license.

    Activation is a simple process that can be done over the Internet or over the phone. In most cases, activation is required to be performed only once for the entire time the product is used. In some cases, for example, after reinstalling the program, you need to reactivate the program.

    When activated via the Internet, data is exchanged between the user's computer and the PROMT activation server. If activation is done over the phone, the user informs the PROMT technical support service about the product data displayed in the PROMT activation wizard, and then receives an activation code from PROMT. The data transmitted and received in this case are used only for activation. The data collected during activation is not used to determine the identity of the user.

    The information in this article applies to the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT20
    Was this information helpful for you?
    Activation is an anti-piracy technology designed to authenticate PROMT software products. Upon activation, it is checked that the license number of the product is genuine and is used on the number of computers that does not exceed the number of computers allowed in the license.

    Activation is a simple process that can be done over the Internet or over the phone. In most cases, activation is required to be performed only once for the entire time the product is used. In some cases, for example, after reinstalling the program, you need to reactivate the program.

    When activated via the Internet, data is exchanged between the user's computer and the PROMT activation server. If activation is done over the phone, the user informs the PROMT technical support service about the product data displayed in the PROMT activation wizard, and then receives an activation code from PROMT. The data transmitted and received in this case are used only for activation. The data collected during activation is not used to determine the identity of the user.

    The information in this article applies to the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT20
    Was this information helpful for you?
    Activation is necessary to protect the PROMT software against piracy and ensure its validity. During the activation procedure, the product license number is verified as being valid and used on a number of computers that does not exceed the number allowed by the license.
    Activation is easy and can be performed via the Internet or by telephone. 

    Generally, you need to activate your product only once for the whole software usage period. In some cases, for example, after software reinstallation, you will have to repeat the software activation procedure. When the software is activated via the Internet, data is transferred between the user's computer and the PROMT activation server.

    When the software is activated by telephone, the user provides the PROMT technical support service with the product data displayed in the PROMT activation wizard and then obtains the activation code from PROMT. Information transferred and obtained during the process is used for activation purposes only. Information collected during activation is not used for user identity determination.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Activation is necessary to protect the PROMT software against piracy and ensure its validity. During the activation procedure, the product license number is verified as being valid and used on a number of computers that does not exceed the number allowed by the license.
    Activation is easy and can be performed via the Internet or by telephone. Generally, you need to activate your product only once for the whole software usage period. In some cases, for example, after software reinstallation, you will have to repeat the software activation procedure.
    When the software is activated via the Internet, data is transferred between the user's computer and the PROMT activation server. When the software is activated by telephone, the user provides the PROMT technical support service with the product data displayed in the PROMT activation wizard and then obtains the activation code from PROMT. Information transferred and obtained during the process is used for activation purposes only. Information collected during activation is not used for user identity determination.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Each licensed PROMT product must be activated within 45 days of installation. During this period, the product’s applications work in the usual way, but report the need for activation every time they start. If activation is not completed within 45 days, the launch of applications becomes impossible until the product is activated.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Each licensed PROMT product must be activated within 45 days of installation. During this period, the product’s applications work in the usual way, but report the need for activation every time they start. If activation is not completed within 45 days, the launch of applications becomes impossible until the product is activated.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Each licensed PROMT product must be activated within 45 days of installation. During this period, the product’s applications work in the usual way, but report the need for activation every time they start. If activation is not completed within 45 days, the launch of applications becomes impossible until the product is activated.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Each PROMT licensed product shall be activated within 45 days after installation. During this period, applications contained in the product run normally but inform the user to activate the product each time being launched. If the user fails to activate the product within 45 days, applications will not run until product activation.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Each PROMT licensed product shall be activated within 45 days after installation. During this period, applications contained in the product run normally but inform the user to activate the product each time being launched. If the user fails to activate the product within 45 days, applications will not run until product activation.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    The PROMT dictionary collection must be activated during the installation process.
    Some collections of PROMT dictionaries are a package of several collections (for example, «Business», «Industry», «Science», etc.), from which you can choose any collection to install. You can sel ect a collection fr om a package only once. When you activate the selected collection, it is bound to your licensed collection number and your computer. This means that if you need to reinstall the dictionary collection, you should install the previously selected collection.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The PROMT dictionary collection must be activated during the installation process.
    Some collections of PROMT dictionaries are a package of several collections (for example, «Business», «Industry», «Science», etc.), from which you can choose any collection to install. You can sel ect a collection fr om a package only once. When you activate the selected collection, it is bound to your licensed collection number and your computer. This means that if you need to reinstall the dictionary collection, you should install the previously selected collection.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The PROMT dictionary collection must be activated during the installation process.
    Some collections of PROMT dictionaries are a package of several collections (for example, «Business», «Industry», «Science», etc.), from which you can choose any collection to install. You can sel ect a collection fr om a package only once. When you activate the selected collection, it is bound to your licensed collection number and your computer. This means that if you need to reinstall the dictionary collection, you should install the previously selected collection.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT dictionary collections must be activated during the installation process.
    Some PROMT dictionary collections (e.g. Business, Industry, Science, etc.) contain a set of sub-collections available for you to choose from for installation. You cannot select multiple collections. During activation, the selected collection is associated with your collection license number and your computer.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT dictionary collections must be activated during the installation process.
    Some PROMT dictionary collections (e.g. Business, Industry, Science, etc.) contain a set of sub-collections available for you to choose from for installation. You cannot select multiple collections. During activation, the selected collection is associated with your collection license number and your computer.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19
    Was this information helpful for you?
    You can activate the PROMT product in automatic or manual mode.
    Run the activation wizard when starting any PROMT application. If your computer is connected to the Internet, then automatic mode is most convenient. In this case, you do not need to perform any actions, just select the automatic mode and the PROMT product will be activated.

    You can use manual mode if your computer does not have a permanent Internet connection. In this case, you can get the activation code in one of three ways:
    1. Open the page http://www.promt.ru/activation;
    2. Write an email to activation@promt.ru;
    3. Call +7 800 333 55 57.

    To receive the activation code in manual mode, you must provide the following data about the PROMT product, which are displayed in the activation wizard window:
      • Product identifier;
      • Installation code;
      • Product License Number.

    Based on these data, you will receive a unique activation code, with which you activate the product manually.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    You can activate the PROMT product in automatic or manual mode.
    Run the activation wizard when starting any PROMT application. If your computer is connected to the Internet, then automatic mode is most convenient. In this case, you do not need to perform any actions, just select the automatic mode and the PROMT product will be activated.

    You can use manual mode if your computer does not have a permanent Internet connection. In this case, you can get the activation code in one of three ways:
    1. Open the page http://www.promt.ru/activation;
    2. Write an email to activation@promt.ru;
    3. Call +7 800 333 55 57.

    To receive the activation code in manual mode, you must provide the following data about the PROMT product, which are displayed in the activation wizard window:
      • Product identifier;
      • Installation code;
      • Product License Number.

    Based on these data, you will receive a unique activation code, with which you activate the product manually.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    You can activate the PROMT product in automatic or manual mode.
    Run the activation wizard when starting any PROMT application. If your computer is connected to the Internet, then automatic mode is most convenient. In this case, you do not need to perform any actions, just select the automatic mode and the PROMT product will be activated.

    You can use manual mode if your computer does not have a permanent Internet connection. In this case, you can get the activation code in one of three ways:
    1. Open the page http://www.promt.ru/activation;
    2. Write an email to activation@promt.ru;
    3. Call +7 800 333 55 57.

    To receive the activation code in manual mode, you must provide the following data about the PROMT product, which are displayed in the activation wizard window:
      • Product identifier;
      • Installation code;
      • Product License Number.

    Based on these data, you will receive a unique activation code, with which you activate the product manually.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    A PROMT product can be activated automatically or manually.
    Upon launching a PROMT application, run the activation wizard. If your computer is connected to the Internet, automatic activation is the easiest way. In this case, you do not need to perform any actions. Just select the automatic mode and the PROMT product will be activated.

    Manual activation is suitable when your computer is not permanently connected to the Internet. In this case, you can obtain the activation code in one of three ways:

    To obtain the activation code during manual activation, you must provide the following information about the PROMT product (the information is displayed in the activation wizard window):
    • Product ID
    • Installation code
    • Product license number

    Based on this information, you will receive a unique activation code and then manually activate the product.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    A PROMT product can be activated automatically or manually.
    Upon launching a PROMT application, run the activation wizard. If your computer is connected to the Internet, automatic activation is the easiest way. In this case, you do not need to perform any actions. Just select the automatic mode and the PROMT product will be activated.

    Manual activation is suitable when your computer is not permanently connected to the Internet. In this case, you can obtain the activation code in one of three ways:
    1. On the http://www.promt.com/activation web page.
    2. By e-mail: activation@promt.com
    3. By phone: 1-877-526-7416 (toll free customer support number).
    To obtain the activation code during manual activation, you must provide the following information about the PROMT product (the information is displayed in the activation wizard window):
    • Product ID
    • Installation code
    • Product license number
    Based on this information, you will receive a unique activation code and then manually activate the product.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Activating dictionary collections is the same as activating other PROMT products - see article How to activate a PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Activating dictionary collections is the same as activating other PROMT products - see article How to activate a PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Activating dictionary collections is the same as activating other PROMT products - see article How to activate a PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Dictionary collections are activated in the same way as other PROMT products - please see [KB02004] How to activate a PROMT product?

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Dictionary collections are activated in the same way as other PROMT products - please see [KB02004] How to activate a PROMT product?.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    According to the terms of the license agreement, you can install and activate your PROMT product on two computers, one of which must be portable (laptop). But at the same time, you cannot use the PROMT product on the main and laptop computers at the same time.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    According to the terms of the license agreement, you can install and activate your PROMT product on two computers, one of which must be portable (laptop). But at the same time, you cannot use the PROMT product on the main and laptop computers at the same time.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    According to the terms of the license agreement, you can install and activate your PROMT product on two computers, one of which must be portable (laptop). But at the same time, you cannot use the PROMT product on the main and laptop computers at the same time.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Re-activation of the product is only necessary if you have completely uninstalled the previously activated product and installed it again.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Re-activation of the product is only necessary if you have completely uninstalled the previously activated product and installed it again.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Re-activation of the product is only necessary if you have completely uninstalled the previously activated product and installed it again.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Software product reactivation is only needed after you have completely removed the activated product from your computer and then installed it again.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Software product reactivation is only needed after you have completely removed the activated product from your computer and then installed it again.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Each time you reinstall the PROMT product completely, you must activate it again. To protect against piracy, the number of product activations is limited: you can activate the PROMT product 3 times on the main computer and 3 times on the portable computer (laptop).

    If you used all allowed activations, contact the PROMT technical support service with a request for an individual increase in the number of allowed activations.

    In the request, indicate your license number and reason for increasing the number of allowed activations.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Each time you reinstall the PROMT product completely, you must activate it again. To protect against piracy, the number of product activations is limited: you can activate the PROMT product 3 times on the main computer and 3 times on the portable computer (laptop).

    If you used all allowed activations, contact the PROMT technical support service with a request for an individual increase in the number of allowed activations.

    In the request, indicate your license number and reason for increasing the number of allowed activations.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Each time you reinstall the PROMT product completely, you must activate it again. To protect against piracy, the number of product activations is limited: you can activate the PROMT product 3 times on the main computer and 3 times on the portable computer (laptop).

    If you used all allowed activations, contact the PROMT technical support service with a request for an individual increase in the number of allowed activations.

    In the request, indicate your license number and reason for increasing the number of allowed activations.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Whenever you completely reinstall a PROMT product, you must activate it again. To protect against piracy, the number of product activations is limited: you can activate the product PROMT 3 times on your primary computer and 3 times on your laptop.
    If you have used all authorized activations, please contact PROMT Technical Support to request an individual increase in the number of authorized activations.
    In the request, specify your license number and reason to increase the number of allowed activations.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    You have to activate the PROMT product each time when you completely reinstall it. For piracy protection, the number of product activations is restricted: you can activate the PROMT product 3 times on the main computer and 3 times on the portable computer (laptop).
    When you have used all activations allowed, contact the PROMT technical support service to increase the allowed number of activations individually.
    In the request, specify your license number and the reason for increasing the number of allowed activations.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    If you make changes to the hardware of the computer without uninstalling the PROMT product, then reactivation is not required.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    If you make changes to the hardware of the computer without uninstalling the PROMT product, then reactivation is not required.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    If you make changes to the hardware of the computer without uninstalling the PROMT product, then reactivation is not required.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    If you make changes to your computer hardware without uninstalling the PROMT product, you do not need to reactivate.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21

    Was this information helpful for you?
    If the solution to the problem is not described in one of the articles in this section, contact PROMT technical support.
    In the appeal, provide detailed information about the activation method (manual, automatic), your actions and problems that you have.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    If the solution to the problem is not described in one of the articles in this section, contact PROMT technical support.
    In the appeal, provide detailed information about the activation method (manual, automatic), your actions and problems that you have.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    If the solution to the problem is not described in one of the articles in this section, contact PROMT technical support.
    In the appeal, provide detailed information about the activation method (manual, automatic), your actions and problems that you have.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In the request, specify your license number and reason to increase the number of allowed activations.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    If the problem solution is not described in this section, please contact the PROMT technical support service.
    In your request, provide the detailed information on the activation mode (manual or automatic), your actions and problems occurred during activation.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    The activation code can be reused if you reinstall the previously activated PROMT product on the same computer.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The activation code can be reused if you reinstall the previously activated PROMT product on the same computer.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The activation code can be reused if you reinstall the previously activated PROMT product on the same computer.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The activation code can be reused in case of reinstallation of the activated PROMT product on the same computer.

    Information in this article concerns the following products:
    PROMT 12, PROMT18, PROMT19, PROMT20, PROMT21 

    Was this information helpful for you?
    No, you cannot.
    The activation code contains information about the product and the hardware of the computer, so the activation code obtained for one product / computer cannot be used for another product / computer.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No, you cannot.
    The activation code contains information about the product and the hardware of the computer, so the activation code obtained for one product / computer cannot be used for another product / computer.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No, you cannot.
    The activation code contains information about the product and the hardware of the computer, so the activation code obtained for one product / computer cannot be used for another product / computer.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No.
    The activation code contains information on the product and computer hardware. That is why you cannot use the activation code obtained for a certain product/computer on another computer or for another product.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    No.
    The activation code contains information on the product and computer hardware. That is why you cannot use the activation code obtained for a certain product/computer on another computer or for another product.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    In order to transfer the activated PROMT product to another computer, first completely uninstall the product, and then install it on another computer and activate it.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In order to transfer the activated PROMT product to another computer, first completely uninstall the product, and then install it on another computer and activate it.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In order to transfer the activated PROMT product to another computer, first completely uninstall the product, and then install it on another computer and activate it.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    To transfer an activated PROMT product to another computer, first uninstall the product completely, then install it on another computer and activate it.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20

    Was this information helpful for you?
    Problem
    During product activation, the following message appears: "To complete the activation process, please close all PROMT applications".

    Cause
    You must close all PROMT applications during product activation.

    Solution
    Close all PROMT applications, including the Electronic Dictionary application whose icon is on the system tray (the area next to the system clock at the lower right corner of the screen).
    Make sure that the PrmtSvr.exe process does not reside in memory using Windows Task Manager (press Ctrl+Alt+Del to open).

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5
    Was this information helpful for you?
    A PROMT product can be activated automatically or manually.
    Upon launching a PROMT application, run the activation wizard. If your computer is connected to the Internet, automatic activation is the easiest way. In this case, you do not need to perform any actions. Just select the automatic mode and the PROMT product will be activated.

    Manual activation is suitable when your computer is not permanently connected to the Internet. In this case, you can obtain the activation code in one of three ways:
    1. On the http://www.promt.com/activation web page.
    2. By e-mail: activation@promt.com
    3. By phone: 1-877-526-7416 (toll free customer support number).
    To obtain the activation code during manual activation, you must provide the following information about the PROMT product (the information is displayed in the activation wizard window):
    • Product ID
    • Installation code
    • Product license number
    Based on this information, you will receive a unique activation code and then manually activate the product.

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products
    Was this information helpful for you?
    Dictionary collections are activated in the same way as other PROMT products - please see [KB02004] How to activate a PROMT product?.

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products

    Was this information helpful for you?
    No you can not. The activation code contains information about the product and the hardware of the computer, so the activation code received for one product / computer can not be used for another product / computer.

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products
    Was this information helpful for you?
    The activation code can be reused in case of reinstallation of the activated PROMT product on the same computer.

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products

    Was this information helpful for you?
    According to the terms of the license agreement, you can install and use the product on 2 computers, provided that it is not used simultaneously on both of them. You can activate the product 3 times on each computer.

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products
    Was this information helpful for you?
    In order to activate, you need to launch your PROMT product and select «Launch applications» -> «Registration».
    In the appeared window of the activation wizard you need:
    • enter the license number;
    • complete the registration.
    After that, you can activate your PROMT product in the normal mode: How to activate the PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In order to activate, you need to launch your PROMT product and select «Launch applications» -> «Registration».
    In the appeared window of the activation wizard you need:
    • enter the license number;
    • complete the registration.
    After that, you can activate your PROMT product in the normal mode: How to activate the PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In order to activate, you need to launch your PROMT product and select «Launch applications» -> «Registration».
    In the appeared window of the activation wizard you need:
    • enter the license number;
    • complete the registration.
    After that, you can activate your PROMT product in the normal mode: How to activate the PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In order to activate, you need to launch your PROMT product and select “Launch applications” -> “Registration”. In the appeared window of the activation wizard you need:
    • enter a license number;
    • complete the registration.


    After that, you can activate your PROMT product in the normal mode: [KB02004] How to activate the PROMT product

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    In order to activate your product, launch it and choose “Launch Applications” ->”Registration”. Enter your license number in the activation wizard window that pops up, register the product, and after that you will be able to activate it in the regular mode: How to activate the product

    Information in this article concerns the following products:
    PROMT 11, PROMT 12, PROMT 18, PROMT 19
    Was this information helpful for you?
    Try&Buy means a fully functional version of a PROMT product. You can use it free of charge during a certain trial period, for example 30 or 15 days after installation. To continue using the Try&Buy version after expiration of the trial period, you must purchase and register a license (acquire a license number).

    Information in this article concerns the following products
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    The main difference is that you can register the Try&Buy version (purchase a license) and convert it to a product of unlimited validity without software reinstallation, but with a Trial (Try-only) version you cannot. The Trial (Try-only) version must be uninstalled upon expiration of the trial period.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    The only difference between a non-registered Try&Buy version and a fully functional version is the restricted product validity. A non-registered Try&Buy version (without a purchased license) will stop working upon expiration of the trial period. A registered Try&Buy version is completely identical to a full licensed version and has no validity restrictions.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Yes, you can install the Try&Buy version on multiple computers.
    To register your Try&Buy version, you must purchase a license (license number) for each computer.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Yes, you can.
    To convert the Try&Buy version to a fully functional version of unlimited validity, you have to register it (purchase a license).

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Try&Buy version registration means purchasing a license (license number).
    The Try&Buy version registration procedure is easy and includes the following steps:
    1. Purchase a license (license number) for the Try&Buy product.
    2. Register the license:
    • Click Register in the dialog that appears when launching the PROMT software.
    • In the Registration window, enter the purchased license number and click Register.
    After registration, you have to activate your product. Please refer to articles on PROMT product activation.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Yes, you can register the Try&Buy version after expiration of the trial period without any restrictions.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Non-registered Try&Buy version applications will stop working after expiration of the trial period.
    However, you can register (purchase a license) your Try&Buy version after expiration of the trial period.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Problem
    During product registration, the following message appears: "To complete the registration process, please close all PROMT applications".

    Cause
    You must close all PROMT applications during product registration.

    Solution
    Close all PROMT applications, including the Electronic Dictionary application whose icon is on the system tray (the area next to the system clock at the lower right corner of the screen).
    Make sure that the PrmtSvr.exe process does not reside in memory using Windows Task Manager (press Ctrl+Alt+Del to open).

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    In order to get a license number for a PROMT product, it is necessary to acquire (to buy) a license. You can buy a licensed PROMT product in the online store http://www.promt.com/translation_software/ or by contacting our sales representatives directly at +7 (812) 611-0050 or by e-mail at international@e-promt.com

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18
    Was this information helpful for you?
    The trial version is a full-featured trial version of the PROMT product that can be used free of charge during the trial period (for example, 45 days from the installation date).
    The main purpose of the trial version is to study the capabilities of the PROMT translator and decide on the purchase of the full version with an unlimited period of use.
    After the trial period ends, the trial version stops working and must be uninstalled.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The trial version is a full-featured trial version of the PROMT product that can be used free of charge during the trial period (for example, 45 days from the installation date).
    The main purpose of the trial version is to study the capabilities of the PROMT translator and decide on the purchase of the full version with an unlimited period of use.
    After the trial period ends, the trial version stops working and must be uninstalled.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The trial version is a full-featured trial version of the PROMT product that can be used free of charge during the trial period (for example, 45 days from the installation date).
    The main purpose of the trial version is to study the capabilities of the PROMT translator and decide on the purchase of the full version with an unlimited period of use.
    After the trial period ends, the trial version stops working and must be uninstalled.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Trial (Try-only) version is a full-featured trial version of a PROMT product that can be used free of charge for a trial period (e.g. 45 days from the date of installation).
    The main purpose of the demo is to explore the possibilities of the PROMT translator and decide to purchase a full version with an unlimited term of use. After the end of the trial period, the demovery stops working and must be uninstalled.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21

    Was this information helpful for you?
    The trial differs from the full version only in limitation on the duration of use.
    The full licensed version has no restrictions on the period of use, and the trial version has a limited period of use, during which you must decide to purchase a full licensed version.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The trial differs from the full version only in limitation on the duration of use.
    The full licensed version has no restrictions on the period of use, and the trial version has a limited period of use, during which you must decide to purchase a full licensed version.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The trial differs from the full version only in limitation on the duration of use.
    The full licensed version has no restrictions on the period of use, and the trial version has a limited period of use, during which you must decide to purchase a full licensed version.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Trial version differs fr om the full version only by limiting the duration of use.
    The full license version has no lim it on the period of use, and the demo has a limited period of use during which you must decide to purchase the full license version.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Yes, you can install the demo on multiple computers.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Yes, you can install the demo on multiple computers.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Yes, you can install the demo on multiple computers.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Yes, you can install a demo on multiple computers.

    Information in this article concerns the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21

    Was this information helpful for you?
    No, you can not.
    Trial version stop working after the end of the test period.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No, you can not.
    Trial version stop working after the end of the test period.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No, you can not.
    Trial version stop working after the end of the test period.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No.
    Trial (Try-only) version applications will stop working after expiration of the trial period.

    Information in this article concerns the following products:
    PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21

    Was this information helpful for you?
    No, it is not possible.
    The trial version does not contain mechanisms to remove restrictions on the period of trial use.

    The information in this article applies to the following products::
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No, it is not possible.
    The trial version does not contain mechanisms to remove restrictions on the period of trial use.

    The information in this article applies to the following products::
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No, it is not possible.
    The trial version does not contain mechanisms to remove restrictions on the period of trial use.

    The information in this article applies to the following products::
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    No.
    The Trial (Try-only) version provides no mechanisms to remove validity restrictions.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21

    Was this information helpful for you?
    The trial version is designed for a certain number of days of use from the moment of the first installation. Therefore, the period of use of the trial version in the general case cannot be increased.
    However, in some cases, the period of use may be extended by the PROMT sales department.
    Contact the PROMT sales department.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The trial version is designed for a certain number of days of use from the moment of the first installation. Therefore, the period of use of the trial version in the general case cannot be increased.
    However, in some cases, the period of use may be extended by the PROMT sales department.
    Contact the PROMT sales department.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The trial version is designed for a certain number of days of use from the moment of the first installation. Therefore, the period of use of the trial version in the general case cannot be increased.
    However, in some cases, the period of use may be extended by the PROMT sales department.
    Contact the PROMT sales department.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Demoversion is designed for a certain number of days of use from the moment of the first installation, So the term of use of Demoversia in general cannot be extended.
    However, in some cases, the period of use can be extended by the sales department of PROMT.
    Contact PROMT Sales.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    The Trial (Try-only) version is intended to be used during a certain number of days from the moment of its first installation. So normally, you cannot prolong the validity period of your Trial (Try-only) version.
    However, the validity period may be prolonged individually by PROMT Sales Department.
    Contact the PROMT Sales Department.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Demoversion means a fully functional trial version of a PROMT product. You can use it free of charge during a certain trial period, for example 30 or 15 days after installation.
    Demoversions are used to explore the PROMT Translator functionality and decide on whether to purchase a fully functional version of unlimited validity.
    Upon expiration of the trial period, the demoversion stops working and must be uninstalled.

    Information in this article concerns the following products:
    PROMT 19

    Was this information helpful for you?
    The only difference between a demoversion and a fully functional version is the restricted product validity.
    A full licensed version implies no validity restrictions, but a demoversion has a limited usage period for the user to decide on purchasing a full licensed version.

    Information in this article concerns the following products:
    PROMT 19

    Was this information helpful for you?
    Yes, you can install the demoversion on multiple computers.

    Information in this article concerns the following products:
    PROMT 19

    Was this information helpful for you?
    No.
    Demoversion applications will stop working after expiration of the trial period.

    Information in this article concerns the following products:
    PROMT 19

    Was this information helpful for you?
    No.
    The demoversion provides no mechanisms to remove validity restrictions.

    Information in this article concerns the following products:
    PROMT 19

    Was this information helpful for you?
    The demoversion is intended to be used during a certain number of days from the moment of its first installation. So normally, you cannot prolong the validity period of your demoversion.
    However, the validity period may be prolonged individually by PROMT Sales Department.
    Contact the PROMT Sales Department.

    Information in this article concerns the following products:
    PROMT 19

    Was this information helpful for you?
    PROMT 10 products are compatible with Windows 7 and Windows 8.

    Information in this article concerns the following products:
    PROMT 10

    Was this information helpful for you?
    PROMT 9 products are fully compatible with Windows 7 and labeled with Microsoft's "Compatible with Windows 7" logo.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    Although PROMT 8-8.5 products are known to run under Windows 7, this version of Windows is not officially supported for PROMT 8-8.5 products.
    PROMT 9 products labeled with Microsoft's "Compatible with Windows 7" logo feature complete Windows 7 support.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5

    Was this information helpful for you?
    Although PROMT 7 products are known to run under Windows 7, this version of Windows is not officially supported for PROMT 7 products.

    Information in this article concerns the following products:
    PROMT 7

    Was this information helpful for you?
    PROMT products are compatible with 64-bit Windows operating systems.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT products are compatible with 64-bit Windows operating systems.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT products are compatible with 64-bit Windows operating systems.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT products are compatible with 64-bit OS Windows.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT products are compatible with 64-bit OS Windows.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    PROMT 9 and PROMT 9.5 products can be used on Windows 8, but before installation you should perform the actions described in [KB01012] How to install PROMT in Windows 8?.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    PROMT products are compatible with Windows 8 on tablets with Intel processors.

    PROMT products are not compatible with Windows RT on tablets with ARM processors.

    Information in this article concerns the following products:
    PROMT 9.5, PROMT 10

    Was this information helpful for you?
    PROMT 10 products are compatible with Windows 7 and Windows 8 and Windows 10.

    Information in this article concerns the following products:
    PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    PROMT Translator is fully compatible with Windows 8 or Windows 10 operating systems installed on tablets with Intel processors.

    PROMT translator is not compatible with the Windows RT operating system installed on tablets with ARM processor architecture..

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT Translator is fully compatible with Windows 8 or Windows 10 operating systems installed on tablets with Intel processors.

    PROMT translator is not compatible with the Windows RT operating system installed on tablets with ARM processor architecture..

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT Translator is fully compatible with Windows 8 or Windows 10 operating systems installed on tablets with Intel processors.

    PROMT translator is not compatible with the Windows RT operating system installed on tablets with ARM processor architecture..

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The translator PROMT is compatible with Windows 8 or Windows 10 operating systems installed on Intel-based tablets.

    The translator PROMT is not compatible with the Windows RT operating system installed on ARM processor architecture tablets.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT products are compatible with Windows 8 and Windows 10 on tablets with Intel processors.

    PROMT products are not compatible with Windows RT on tablets with ARM processors.

    Information in this article concerns the following products:
    PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Products PROMT 18 is not compatible with the operating system Windows XP. When you attempt to install this product on Windows XP may experience a system error.

    Information in this article concerns the following products:
    PROMT 18, PROMT 19

    Was this information helpful for you?
    PROMT product is compatible with operating systems:

    • Microsoft Windows 7 Service Pack 1
    • Microsoft Windows 8
    • Microsoft Windows 8.1
    • Microsoft Windows 10


    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT product is compatible with operating systems:

    • Microsoft Windows 7 Service Pack 1
    • Microsoft Windows 8
    • Microsoft Windows 8.1
    • Microsoft Windows 10


    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT product is compatible with operating systems:

    • Microsoft Windows 7 Service Pack 1
    • Microsoft Windows 8
    • Microsoft Windows 8.1
    • Microsoft Windows 10


    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    The product is PROMT compatible with operating systems:
    • Microsoft Windows 7 Service Pack 1
    • Microsoft Windows 8
    • Microsoft Windows 8.1
    • Microsoft Windows 10


    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT Home product is compatible with:
    • Microsoft Windows 7 Service Pack 1
    • Microsoft Windows 8
    • Microsoft Windows 8.1
    • Microsoft Windows 10

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products

    Was this information helpful for you?
    PROMT product is compatible with Windows 7. However, to successfully install the product on a computer running Windows 7, Service Pack 1 must be installed.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT product is compatible with Windows 7. However, to successfully install the product on a computer running Windows 7, Service Pack 1 must be installed.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    PROMT product is compatible with Windows 7. However, to successfully install the product on a computer running Windows 7, Service Pack 1 must be installed.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Product PROMT is compatible with Windows 7.
    However, Service Pack 1 must be installed on a Windows 7 computer to successfully install the product.

    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    PROMT product is compatible with Windows 7, but it is required that Service Pack 1 should be installed on your computer.

    Information in this article concerns the following products:
    PROMT 18 Home products, PROMT 19 Home products
    Was this information helpful for you?
    The PROMT plug-in can be built into the following applications:
    • Microsoft Office XP-2019 (32-bit only);
    • Microsoft Internet Explorer versions 8-11 (32-bit versions only);
    • SDL Trados Studio 2009 -2019 (Expert and Freelance versions only).


    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Problem
    Some texts are translated with the error message "Error occurred while translating"
    Reason
    This error may have different causes. Additional information must be provided to support to determine the exact cause of the error.
    Decision
    To investigate the error, send the following information to PROMT Support:
    1. The name and version of your PROMT product;
    2. The exact text of the error message (with error code) or a snapshot of the error message window;
    3. Text (document) whose translation fails;
    4. Translation direction and topic (connected dictionaries).


    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?
    Problem
    When translating some texts, an error message appears, for example "Error occurred while translating the paragraph" or "Error occurred while translating".

    Cause
    This error can occur due to different causes. To identify the exact one, normally you must provide the support service with some additional information.

    Solution
    To investigate the error, submit the following information to the PROMT support service:
    1. Your PROMT product name and version
    2. The exact text of the error message (including the error code) or a screenshot of the error message
    3. The text (document) which caused this error during translation
    4. The translation direction and profile (used dictionaries)
    Information in this article concerns the following product versions
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Problem
    In some translation directions, texts cannot be translated at all. The translation is not displayed on the screen, or the "Error occurred while translating" message appears. But other translation directions work properly.

    Cause
    The name of the product installation folder contains non-English characters, for example, Cyrillic characters.

    Solution
    Reinstall the PROMT product to a folder whose name does not contain non-English characters.

    Information in this article concerns the following product versions
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Problem
    When launching a PROMT application or translating, the following error message appears: "Error occurred while initializing the kernel of translation (0x80004002)".

    Cause
    This error message may be due to partial loss of ole32.dll COM register entries in Windows that might be caused by uninstallation of other programs.

    Solution
    To restore ole32.dll system library COM registration:

    Download the OLE32Register.zip archive, extract the OLE32Register.exe file and run it.
    Restart the PROMT application.
    Was this information helpful for you?
    Problem
    When launching a PROMT application or translating, the following error message appears: "Error occurred while initializing the kernel of translation (0x80004002)".

    Cause
    This error message may be due to partial loss of ole32.dll COM register entries in Windows that might be caused by uninstallation of other programs.

    Solution
    To restore ole32.dll system library COM registration:
    1. Download the OLE32Register.zip archive, extract the OLE32Register.exe file and run it.
    2. Restart the PROMT application.
    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Problem
    When launching a PROMT application, the following error message appears: "Error occurred while initializing the kernel of translation (0x80070005)".

    Cause
    Your computer is not connected to LAN or the Workstation system service is disabled (some PROMT functions need this service).

    Solution
    Replace the installed PrmAbout.dll:
    1. Close all PROMT programs and all applications into which the translation functionality is embedded.
    2. Download the PrmAbout.zip archive and extract the PrmAbout.dll file.
    3. Replace the PrmAbout.dll file in the \Program Files\Common Files\PROject MT\PRMT6\PROTECT folder.
    Information in this article concerns the following products:
    PROMT 7

    Was this information helpful for you?
    Problem
    When launching a PROMT application or applications containing embedded translation functions, the following error message appears: "PROMT kernel is already started by the user".

    Cause
    This message can appear in case of launching an application while the PROMT kernel is being removed from RAM after quitting another PROMT application or applications with embedded translation functions (for example, Microsoft Office applications).

    Solution
    Increase the time interval between quitting one PROMT application and launching another PROMT application by several seconds.
    Was this information helpful for you?
    Problem
    When launching a PROMT application or applications containing embedded translation functions, the following error message appears: "PROMT kernel is already started by the user".

    Cause
    This message can appear in case of launching an application while the PROMT kernel is being removed from RAM after quitting another PROMT application or applications with embedded translation functions (for example, Microsoft Office applications).

    Solution
    Increase the time interval between quitting one PROMT application and launching another PROMT application by several seconds.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Problem
    When launching the main application of the PROMT 9.0 product (with the same name as your PROMT 9.0 product, for example, PROMT Professional 9.0) on Windows 7, the following message appears: “PROMT Main Application has encountered a problem and needs to close. We are sorry for the inconvenience” or “Runtime Error” of MS Visual C++ Runtime Library.

    Solution
    To solve the problem, you need to update the files of the PROMT main application.
    1. Close the “Your PROMT 9 Product” application.
    2. Download the mappfix.zip archive. Extract all files from the archive into some folder and run mappfix.js.
    3. Restart the “Your PROMT 9 Product” application.

    Note
    The mappfix.zip archive contains the updating of the PROMT main application and of the My PROMT service.

    Information in this article concerns the following products:
    PROMT 9

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    Problem:
    When starting the software, an error message appears: «"PROMT18 Database Service" is not running. Please try to launch it through Control Panel > Administrative Tools > Services»

    Reason:
    After starting the operating system, the PROMT18 Database service was not automatically started.

    Decision:
    To solve the problem, please start the PROMT18 Database service. For this:
    1. Go to the «Start menu» - «Control Panel» - «System» - «Administrative Tools» - «Services»
    2. In the list of services, find the «PROMT 18/19 Database» service
    3. Open the service settings
    4. Launch it by clicking on the «Start» button.


    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20, PROMT21
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    Problem:
    When starting the software, an error message appears: «"PROMT18 Database Service" is not running. Please try to launch it through Control Panel > Administrative Tools > Services»

    Reason:
    After starting the operating system, the PROMT18 Database service was not automatically started.

    Decision:
    To solve the problem, please start the PROMT18 Database service. For this:
    1. Go to the «Start menu» - «Control Panel» - «System» - «Administrative Tools» - «Services»
    2. In the list of services, find the «PROMT 18/19 Database» service
    3. Open the service settings
    4. Launch it by clicking on the «Start» button.


    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem:
    When starting the software, an error message appears: «"PROMT18 Database Service" is not running. Please try to launch it through Control Panel > Administrative Tools > Services»

    Reason:
    After starting the operating system, the PROMT18 Database service was not automatically started.

    Decision:
    To solve the problem, please start the PROMT18 Database service. For this:
    1. Go to the «Start menu» - «Control Panel» - «System» - «Administrative Tools» - «Services»
    2. In the list of services, find the «PROMT 18/19 Database» service
    3. Open the service settings
    4. Launch it by clicking on the «Start» button.


    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    At start of the main application there is an error message «Error of initialization of a translation core 0x80070005».

    Reason
    Error initializing the translation kernel code 0x80070005 occurred due to the installation on your PC of the last update of Windows KB4056892.

    Solution
    In order to restore efficiency to the PROMT application in the most operational mode, you should:
    1. Close all PROMT applications
    2. Download the file k9.reg
    3. After downloading, run the k9.reg file
    4. Agree to make changes to the register.
    5. Check the operation of PROMT.

    Note Attention please! Start with the administrator's rights is necessary for correct start of files with the .reg expansion. Information in this article belongs to the following products
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT12, PROMT 18, PROMT 19

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    Problem
    When the application starts there is a error message "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000".

    Reason
    Error "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000". occurs because there is insufficient timeout on the windows system to start PROMT internal services.

    Solution In order to get the PROMT application back online, You should:
    1. Close all PROMT applications
    2. Download file promt18_patch
    3. After downloading, run the file promt18_patch
    4. Run sequentially all the steps suggested by the installer
    5. To check the work PROMT.

    The information in this article applies to the following products
    PROMT 18 Home products
    Was this information helpful for you?
    Problem
    When the application starts there is a error message "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000".

    Reason
    Error "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000". occurs because there is insufficient timeout on the windows system to start PROMT internal services.

    Solution In order to get the PROMT application back online, You should:
    1. Close all PROMT applications
    2. Download file promt18_patch
    3. After downloading, run the file promt18_patch
    4. Run sequentially all the steps suggested by the installer
    5. To check the work PROMT.

    The information in this article applies to the following products
    PROMT 18 Home products
    Was this information helpful for you?
    The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2007-2016 (32-bit versions) and a corresponding toolbar to Microsoft Office XP/2003.

    Information in this article concerns the following products:
    PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2007-2016 (32-bit versions) and a corresponding toolbar to Microsoft Office XP/2003.

    Information in this article concerns the following products:
    PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    The PROMT for Microsoft Office application adds a corresponding toolbar to Microsoft Office 2000-2003.

    Information in this article concerns the following products:
    PROMT 7

    Was this information helpful for you?
    The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2007 and a corresponding toolbar to Microsoft Office 2000-2003.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5

    Was this information helpful for you?
    The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2007 and Microsoft Office 2010 (32-bit version) and a corresponding toolbar to Microsoft Office 2000-2003.

    PROMT products do not support embedding of the translation functions into the 64-bit version of Microsoft Office 2010.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    The PROMT for Microsoft Office application does not support embedding of translation functions into Microsoft Office 2010. To use PROMT Translator in Microsoft Office 2010, we recommend you purchasing a current PROMT product version.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    Problem
    The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007 applications. Microsoft Office applications with embedded PROMT Translator functions might hang or abort during launching. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

    Plug-ins Manager
    Translation functions can be embedded using the following application:
    • PROMT 8-8.5: PROMT Extensions Manager (Start -> Programs -> PROMT -> PROMT Extensions Manager)
    In this article, the above application is referred to as PROMT Plug-ins Manager.

    Cause 1
    Translation functions are not embedded into Microsoft Office.

    Solution 1
    To embed translation functions into Microsoft Office:
    1. Close all windows of Microsoft Office applications.
    2. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
    3. Launch a Microsoft Office application, for example Word.
    4. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

    Attention!
    Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center
    Cause 2
    Translation functions are embedded into Microsoft Office, but the PROMT add-in is disabled in Microsoft Office.

    Solution 2
    To enable the PROMT add-in in Microsoft Office (e.g. Microsoft Word):
    1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
    2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Disabled Application Add-ins group.
    3. If the PROMT add-in is listed among disabled add-ins, select Disabled Items in the Manage drop-down list and click Go.
    4. In the Disabled Items window, select PROMT for Microsoft Office and click Enable, then click Close.
    5. Restart Microsoft Word.
    6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 3
    Translation functions are embedded into Microsoft Office, but the PROMT add-in is inactive in Microsoft Office or missing permissions to run.

    Solution 3
    To activate the PROMT add-in in Microsoft Office (e.g. Microsoft Word) and add permissions to run:
    1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
    2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Inactive Application Add-ins group.
    3. If the PROMT add-in is among inactive add-ins, quit Word.
    4. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck all boxes next to Microsoft Office.
    5. Download the caspol.zip archive, extract the caspol.js file and run it. The execution result must be "OK". If you get another result, check whether caspol.js is launched with administrator's rights.
    6. Embed translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and check the boxes next to Microsoft Office.
    7. Launch Microsoft Word.
    8. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 4
    The .NET Programmability Support component required by PROMT add-ins is not installed in Microsoft Office.

    Solution 4
    1. Close all running programs.
    2. On the Windows Control Panel, open the list of installed Windows programs, select Microsoft Office and click Change.
    3. In the Microsoft Office installer, check the box next to the "Add or Remove Components" option and click Next.
    4. In the Microsoft Office component tree, open the node of each Office application and select .NET Programmability Support component installation.
    5. Wait for completion of Microsoft Office installation.
    6. Launch PROMT Plug-ins Manager and make sure that checkboxes next to Microsoft Office applications have been selected.
    7. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 5
    The Visual Studio 2005 Tools for Office Second Edition Runtime (VSTOR) component required by PROMT extensions is not installed or installed incorrectly.

    Solution 5
    Install (reinstall) Visual Studio 2005 Tools for Office Second Edition Runtime:
    1. Download the VSTO2005SE.zip archive.
    2. Extract vstor.exe from the archive, run it and follow the installer instructions.
    Cause 6
    Probably, Microsoft Office 2007 installation is damaged.

    Solution 6
    Install (restore) Microsoft Office 2007:
    • In Windows XP: launch Start -> Control Panel -> Add or Remove Programs, find Microsoft Office 2007, click Change, and choose Repair in the Microsoft Office installation window.
    • In Windows Vista/7: launch Start -> Control Panel -> Programs, find Microsoft Office 2007, select Change in the context menu, and choose Repair in the Microsoft Office installation window.
    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5

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    Problem
    The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007 applications.

    Cause
    Your PROMT 8 product had been released before Windows 7 and requires upgrade to support Microsoft Office 2007 under this operating system.

    Solution
    Install a free PROMT update. To do this:
    1. Close all running applications (including PROMT and Microsoft Office).
    2. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Extensions Manager (Start -> Programs -> PROMT -> PROMT Extensions Manager) and uncheck the box next to Microsoft Office 2007.
    3. Download the vstor.zip archive.
    4. Extract vstor.exe from the archive, run it and follow the installer instructions.
    5. Embed translation functions into Microsoft Office. To do this, check the box next to Microsoft Office 2007 in PROMT Extensions Manager.
    6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    See also: [KB08004] The PROMT Translator tab is not displayed in Microsoft Office 2007.

    Information in this article concerns the following products:
    PROMT 8

    Was this information helpful for you?
    Problem
    The PROMT Translator toolbar with translation functions is not displayed in Microsoft Office XP/2003 applications.

    For PROMT 7-9.5 this solutions can also be used for Microsoft Office 2000.

    Attention!
    Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center

    Cause
    The PROMT plug-in is in the list of Microsoft Office disabled items. This can be due to, for example, a plug-in initialization fault occurred during the previous launch of the Microsoft Office application.

    Solution
    Remove the PROMT plug-in from the list of Microsoft Office disabled items:
    1. Launch the Microsoft Office application (for example, Word) in which the PROMT toolbar is not displayed.
    2. Select Help -> About Microsoft Office Word.
    3. In the About Microsoft Office Word window, click Disabled Items.
    4. Select PROMT in the list of disabled items and click Enable.
    5. Restart the Microsoft Office application.
    6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application.
    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12

    Was this information helpful for you?
    Problem
    In Microsoft Word 2010 translation of text in the translation pane does not work. The pane opens, but instead of translation there is a message "One of the values passed to this method or property is out of range".

    Solution
    1. Close all running Microsoft Word 2007-2010 applications with embedded translation functions.
    2. Download the smfix.zip archive. Extract all files from the archive into some folder and run smfix.js.
    3. Restart Microsoft Word 2010.

    Information in this article concerns the following products:
    PROMT 9

    Was this information helpful for you?
    Problem
    The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007-2016 applications. Microsoft Office applications with embedded PROMT Translator functions might hang or abort during launching. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

    For PROMT 9 and later versions this solutions can also be used for Microsoft Office 2010.

    For PROMT 10-11 this solutions can also be used for Microsoft Office 2013. For PROMT 12-18 this solutions can also be used for Microsoft Office 2016.

    Plug-ins Manager
    Translation functions can be embedded using the following application:
    • PROMT 9: PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)


    Cause 1
    Translation functions are not embedded into Microsoft Office.

    Solution 1
    To embed translation functions into Microsoft Office:
    1. Close all windows of Microsoft Office applications.
    2. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
    3. Launch a Microsoft Office application, for example Word.
    4. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

    Attention!
    Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center
    Cause 2
    Translation functions are embedded into Microsoft Office by PROMT Plug-ins Manager, but the PROMT add-in is not displayed in the Microsoft Office application ribbon.

    Solution 2
    1. Close all windows of Microsoft Office applications.
    2. Download the SmartoolXSupport.exe program and run it. The IssuesFixerLog_”date”_”time”.log file will be created, which allows to analyse the result.

    3. Note: SmartoolXSupport is a universal program for solving the problem of embedding translation functions which automatically diagnoses and solves the problems.

    4. Launch a Microsoft Office application, for example Word.
    5. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

    If after executing this instruction the PROMT Translator tab with translation functions will not appear in the Microsoft Office application ribbon, try one of solutions provided below.

    Cause 3
    Translation functions are embedded into Microsoft Office, but the PROMT add-in is disabled in Microsoft Office.

    Solution 3
    To enable the PROMT add-in in Microsoft Office (e.g. Microsoft Word):
    1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
    2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Disabled Application Add-ins group.
    3. If the PROMT add-in is listed among disabled add-ins, select Disabled Items in the Manage drop-down list and click Go.
    4. In the Disabled Items window, select PROMT for Microsoft Office and click Enable, then click Close.
    5. Restart Microsoft Word.
    6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 4
    Translation functions are embedded into Microsoft Office, but the PROMT add-in is inactive in Microsoft Office or missing permissions to run.

    Solution 4
    To activate the PROMT add-in in Microsoft Office (e.g. Microsoft Word) and add permissions to run:
    1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
    2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Inactive Application Add-ins group.
    3. If the PROMT add-in is among inactive add-ins, quit Word.
    4. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck all boxes next to Microsoft Office.
    5. Download the caspol.zip archive, extract the caspol.js file and run it. The execution result must be "OK". If you get another result, check whether caspol.js is launched with administrator's rights.
    6. Embed translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and check the boxes next to Microsoft Office.
    7. Launch Microsoft Word.
    8. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 5
    The .NET Programmability Support component required by PROMT add-ins is not installed in Microsoft Office.

    Solution 5
    1. Close all running programs.
    2. On the Windows Control Panel, open the list of installed Windows programs, select Microsoft Office and click Change.
    3. In the Microsoft Office installer, check the box next to the "Add or Remove Components" option and click Next.
    4. In the Microsoft Office component tree, open the node of each Office application and select .NET Programmability Support component installation.
    5. Wait for completion of Microsoft Office installation.
    6. Launch PROMT Plug-ins Manager and make sure that checkboxes next to Microsoft Office applications have been selected.
    7. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 6
    Another PROMT 9.0 product (for example, Trial or Try&Buy version) was previously installed on this computer.

    Solution 6
    1. Close all windows of Microsoft Office applications.
    2. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck the box next to Microsoft Office.
    3. Download the INTEROP.zip archive, extract the Interop.PROMTPROLib.dll file into the folder with installed Microsoft Office translation extension (for example, C:\Program Files\PRMT9\SMARTOOLX).
    4. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
    5. Launch a Microsoft Office application, for example Word.
    6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 7
    The Visual Studio 2005 Tools for Office Second Edition Runtime (VSTOR) component required by PROMT extensions is not installed or installed incorrectly.

    Solution 7
    Install (reinstall) Visual Studio 2005 Tools for Office Second Edition Runtime:
    1. Download the VSTO2005SE.zip archive.
    2. Extract vstor.exe from the archive, run it and follow the installer instructions.
    Cause 8
    Probably, Microsoft Office 2007/2010 installation is damaged.

    Solution 8
    Install (restore) Microsoft Office 2007/2010:
    • In Windows XP: launch Start -> Control Panel -> Add or Remove Programs, find Microsoft Office 2007/2010, click Change, and choose Repair in the Microsoft Office installation window.
    • In Windows Vista/7: launch Start -> Control Panel -> Programs, find Microsoft Office 2007/2010, select Change in the context menu, and choose Repair in the Microsoft Office installation window.


    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    Problem
    When you try to translate a presentation in Microsoft PowerPoint, an error message occurs: "Error HRESULT E_FAIL has been returned from a call to a COM component". When you translate such file in the PROMT Batch Translator application, the file with translation cannot be opened in Microsoft PowerPoint.

    Solution
    Update the TransIF.dll module for translating PowerPoint-documents.
    1. Download the new TransIF.dll file from the TransIF.zip archive.
    2. Replace the TransIF.dll file in the folder with the installed translation module (for example, C:\Program Files\PRMT9\PRMTIF\TransIF.dll) with the updated version.
    3. Make sure that the process of translation is correct in PowerPoint and in the PROMT Batch Translator application.

    Information in this article concerns the following products:
    PROMT 9

    Was this information helpful for you?
    Problem
    When you try to paste the contents of Clipboard in Microsoft Word 2003, the PROMT icon appears which replaces the source text.

    Solution
    Uodate the translation plug-in for Microsoft Office 2003.
    1. Close all windows of Microsoft Office 2003 applications.
    2. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck the box next to Microsoft Office 2003.
    3. Download the Smartool8.zip archive and extract the Smartool8.dll file.
    4. Replace the Smartool8.dll file in the folder with installed translation extension (for example, C:\Program Files\PRMT9\SMARTOOL).
    5. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office 2003.
    6. Verify the work of Clipboard in Microsoft Word 2003.
    Information in this article concerns the following products:
    PROMT 9

    Was this information helpful for you?
    Problem
    In Microsoft Office applications during pronunciation of the selected text an error «Failed to speak the text» occures and nothing is pronounced.

    Solution
    1. Close all Microsoft Office applications where the problem occures.
    2. Click the Start button and in the «Search programs and files» window type winword for solving the problem in MS Word, excel for MS Escel, powerpnt for MS PowerPoint, outlook for MS Outlook.
    3. Below the decision for MS Word is described. Decisions for other MS Office applications are similar.

    4. Right-click on the found winword.exe file and select Properties.
    5. Open the Compatibility tab and select the «Run this program as an administrator» checkbox.
    6. Start MS Word and verify if the text is pronounced.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2003-2019 (32-bit versions).

    Information in this article concerns the following products:
    PROMT 19

    Was this information helpful for you?
    Problem
    The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007-2016 applications. Microsoft Office applications with embedded PROMT Translator functions might hang or abort during launching. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

    Plug-ins Manager
    Translation functions can be embedded using the following application:
    • PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)


    Cause 1
    Translation functions are not embedded into Microsoft Office.

    Solution 1
    To embed translation functions into Microsoft Office:
    1. Close all windows of Microsoft Office applications.
    2. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
    3. Launch a Microsoft Office application, for example Word.
    4. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

    Attention!
    Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center
    Cause 2
    Translation functions are embedded into Microsoft Office by PROMT Plug-ins Manager, but the PROMT add-in is not displayed in the Microsoft Office application ribbon.

    Solution 2
    1. Close all windows of Microsoft Office applications.
    2. Download the SmartoolXSupport.exe program and run it. The IssuesFixerLog_”date”_”time”.log file will be created, which allows to analyse the result.

    3. Note: SmartoolXSupport is a universal program for solving the problem of embedding translation functions which automatically diagnoses and solves the problems.

    4. Launch a Microsoft Office application, for example Word.
    5. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

    If after executing this instruction the PROMT Translator tab with translation functions will not appear in the Microsoft Office application ribbon, try one of solutions provided below.

    Cause 3
    Translation functions are embedded into Microsoft Office, but the PROMT add-in is disabled in Microsoft Office.

    Solution 3
    To enable the PROMT add-in in Microsoft Office (e.g. Microsoft Word):
    1. In Microsoft Word, select File -> Options.
    2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Disabled Application Add-ins group.
    3. If the PROMT add-in is listed among disabled add-ins, select Disabled Items in the Manage drop-down list and click Go.
    4. In the Disabled Items window, select PROMT for Microsoft Office and click Enable, then click Close.
    5. Restart Microsoft Word.
    6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 4
    Translation functions are embedded into Microsoft Office, but the PROMT add-in is inactive in Microsoft Office or missing permissions to run.

    Solution 4
    To activate the PROMT add-in in Microsoft Office (e.g. Microsoft Word) and add permissions to run:
    1. In Microsoft Word, select File -> Options.
    2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Inactive Application Add-ins group.
    3. If the PROMT add-in is among inactive add-ins, quit Word.
    4. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck all boxes next to Microsoft Office.
    5. Download the caspol.zip archive, extract the caspol.js file and run it. The execution result must be "OK". If you get another result, check whether caspol.js is launched with administrator's rights.
    6. Embed translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and check the boxes next to Microsoft Office.
    7. Launch Microsoft Word.
    8. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 5
    The .NET Programmability Support component required by PROMT add-ins is not installed in Microsoft Office.

    Solution 5
    1. Close all running programs.
    2. On the Windows Control Panel, open the list of installed Windows programs, select Microsoft Office and click Change.
    3. In the Microsoft Office installer, check the box next to the "Add or Remove Components" option and click Next.
    4. In the Microsoft Office component tree, open the node of each Office application and select .NET Programmability Support component installation.
    5. Wait for completion of Microsoft Office installation.
    6. Launch PROMT Plug-ins Manager and make sure that checkboxes next to Microsoft Office applications have been selected.
    7. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 6
    Another PROMT product was previously installed on this computer.

    Solution 6
    1. Close all windows of Microsoft Office applications.
    2. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck the box next to Microsoft Office.
    3. Download the INTEROP.zip archive, extract the Interop.PROMTPROLib.dll file into the folder with installed Microsoft Office translation extension (for example, C:\Program Files\PRMT9\SMARTOOLX).
    4. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
    5. Launch a Microsoft Office application, for example Word.
    6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
    Cause 7
    The Visual Studio 2005 Tools for Office Second Edition Runtime (VSTOR) component required by PROMT extensions is not installed or installed incorrectly.

    Solution 7
    Install (reinstall) Visual Studio 2005 Tools for Office Second Edition Runtime:
    1. Download the VSTO2005SE.zip archive.
    2. Extract vstor.exe from the archive, run it and follow the installer instructions.
    Cause 8
    Probably, Microsoft Office 2007-2016 installation is damaged.

    Solution 8
    Install (restore) Microsoft Office 2007-2016:
    • In Windows XP: launch Start -> Control Panel -> Add or Remove Programs, find Microsoft Office 2007-2016, click Change, and choose Repair in the Microsoft Office installation window.
    • In Windows Vista/7/8/10: launch Start -> Control Panel -> Programs, find Microsoft Office 2007-2016, select Change in the context menu, and choose Repair in the Microsoft Office installation window.


    Information in this article concerns the following products:
    PROMT 19

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    Problem
    The modules for the translation of .ODT and .ODS documents are missing.

    Reason
    This function was not included in standard assembly of PROMT Professional 19.

    Solution
    In order that Open Document documents are supported, it is necessary to download and install an additional patch.

    To install the patch:
    • Exit PROMT
    • Download the installation file PROMT19_Update_Patch
    • Launch the downloaded file
    • Choose a language in the window that pops up
    • Press the OK button


    After the installation of PROMT19_Update_Patch open the PROMT program and make sure that .ODT and .ODS documents are supported, for example, in the Batch Translator application.

    Information in this article concerns the following products:
    PROMT 19
    Was this information helpful for you?
    The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 8–11 (only 32-bit versions).

    Information in this article concerns the following products:
    PROMT 10, PROMT 11, PROMT 12, PROMT 18

    Was this information helpful for you?
    The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 7-9 (only 32-bit versions).

    Information in this article concerns the following products:
    PROMT 9.5

    Was this information helpful for you?
    The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 5-8 (only 32-bit versions).

    Information in this article concerns the following products:
    PROMT 8.5, PROMT 9

    Was this information helpful for you?
    The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 5-7.
    Although the PROMT toolbar is known to run in Internet Explorer 8, this version is not officially supported.

    Information in this article concerns the following products:
    PROMT 8

    Was this information helpful for you?
    The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 5-6.
    Although the PROMT toolbar is known to run in Internet Explorer 7-8, these versions are not officially supported.

    Information in this article concerns the following products:
    PROMT 7

    Was this information helpful for you?
    Problem
    The PROMT Translator toolbar with translation functions is not displayed in the Internet Explorer toolbar area. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

    Plug-ins Manager
    Translation functions can be embedded using the following applications:
    • PROMT 9-10: PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)
    • PROMT 8-8.5 and earlier: PROMT Extensions Manager (Start -> Programs -> PROMT -> PROMT Extensions Manager)
    In this article, the above applications are together referred to as PROMT Plug-ins Manager.

    Cause 1
    Translation functions are not embedded into Internet Explorer.

    Solution 1
    To embed translation functions into Internet Explorer:
    1. Close all Internet Explorer windows.
    2. Launch PROMT Plug-ins Manager and check the box next to Internet Explorer.
    3. Launch Internet Explorer.
    4. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
    Cause 2
    Translation functions are embedded into Internet Explorer, but the PROMT Translator toolbar is not shown on the screen.

    Solution 2
    To show the PROMT Translator toolbar in Internet Explorer (by the example of Internet Explorer 8):
    1. In Internet Explorer, select View -> Toolbars.
    2. Check the box next to PROMT Translator.
    3. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
    Cause 3
    Translation functions are embedded into Internet Explorer, but the PROMT add-in is disabled in Internet Explorer.

    Solution 3
    To enable PROMT add-ins in Internet Explorer (by the example of Internet Explorer 8):
    1. In Internet Explorer, select Tools -> Manage Add-ons.
    2. Make sure to enable all add-ins in the PROMT group:
    • PROMT Translator
    • PROMT IE Helper
    • Text translation
  • If a PROMT add-in has the Disabled status, enable it by clicking the Enable button.
  • Restart Internet Explorer.
  • In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
  • Cause 4
    Translation functions are embedded into Internet Explorer, but third-party browser extensions are not allowed in Internet Explorer.

    Solution 4
    To enable third-party browser extensions in Internet Explorer (by the example of Internet Explorer 8):
    1. In Internet Explorer, select Tools -> Internet Options.
    2. In the Advanced tab, check the box next to "Enable third-party browser extensions" in the Browsing group.
    3. Restart Internet Explorer.
    4. In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
    Cause 5
    There is a conflict between the PROMT add-in and other add-ins in Internet Explorer.

    Solution 5
    Disable Internet Explorer add-ins conflicting with the PROMT add-in (by the example of Internet Explorer 8):
    1. In Internet Explorer, select Tools -> Manage Add-ons.
    2. Disable all add-ins except PROMT add-ins.
    3. Make sure that all PROMT add-ins have the Enabled status:
    • PROMT Translator
    • PROMT IE Helper
    • Text translation
  • Restart Internet Explorer.
  • In the Internet Explorer toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
  • If PROMT Translator functions are available in Internet Explorer upon restart, you can enable the disabled add-ins one-by-one until you reveal the add-in that caused the conflict.
    After enabling of each add-in, restart Internet Explorer and make sure that PROMT functions are still available in Internet Explorer.

    Cause 6
    You are using the 64-bit version of Internet Explorer, but PROMT currently supports embeding the translation functions only into the 32-bit versions of Internet Explorer.
    To know what version of Internet Explorer you are using, open the About Internet Explorer window (Help -> About Internet Explorer). For the 64-bit version this window contains the "64-bit Edition" string.

    Solution 6
    Launch the 32-bit version of Internet Explorer. The shortcut of the 32-bit version of Internet Explorer is called Internet Explorer in the Windows start menu and it does not contain the "(64-bit)" ending.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    The PROMT for Internet Explorer application adds a tab with translation functions to Internet Explorer 9 (32-bit version).

    If an error occurs while translating a web-page in Internet Explorer 9, please address [KB9006] "Error occurred in the module of translation" error message in Internet Explorer 9.

    Information in this article concerns the following products:
    PROMT 9.0
    Was this information helpful for you?
    Problem
    While translating an entire web-page in Internet Explorer 9 the following error message appears: "Error occurred in the module of translation".

    Solution
    1. Launch Internet Explorer 9.
    2. Click Customize Translation Options on the «PROMT Translator» toolbar.
    3. Open the Commands tab.
    4. In the Translate Entire Page command group, select Translate current frame only.
    5. Click OK.

    Information in this article concerns the following products:
    PROMT 9.0, PROMT 9.5, PROMT 10, PROMT 11
    Was this information helpful for you?
    Problem
    While translating an selected text fragment in Internet Explorer 9 the following error message appears: «You can translate the selected text with this command».

    Solution
    1. Click Tools (a gear icon) in the upper right corner of the page and select Internet Options.
    2. Open the Security tab.
    3. Uncheck «Enable Protected Mode (requires restarting Internet Explorer)» and click «ОК».
    4. Close all open windows of Internet Explorer and restart the browser.

    Information in this article concerns the following products:
    PROMT 9.0, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19
    Was this information helpful for you?
    «PROMT for Internet Explorer» application provides the toolbar with translation functions for Internet Explorer 9–11 (only 32-bit versions).

    Information in this article concerns the following products:
    PROMT 19
    Was this information helpful for you?
    The PROMT for Mozilla Firefox application adds a toolbar with translation functions to Mozilla Firefox 24.

    Information

    Updated PROMT plug-ins for future versions of Mozilla FireFox will be installed through browser's plug-ins manager.

    Information in this article concerns the following products:
    PROMT 10, PROMT 11

    Was this information helpful for you?
    The PROMT for Mozilla Firefox application adds a toolbar with translation functions to Mozilla Firefox 1.5 - 3.x.

    To support Firefox 3.x, install a free update – see [KB10006] Embedding translation functions into Firefox 3.x.

    Information in this article concerns the following products:
    PROMT 8

    Was this information helpful for you?
    Your PROMT product does not support embedding of translation functions into Mozilla Firefox.
    We would recommend you to upgrade to the current PROMT version.

    Information in this article concerns the following products:
    PROMT 7

    Was this information helpful for you?
    Problem
    Translation functions cannot be embedded into Firefox 3.x. PROMT Extensions Manager does not show Mozilla Firefox 3.x in the list of installed applications.

    Cause
    Your PROMT 8 product had been released before Mozilla Firefox 3.0 and requires upgrade to support Mozilla Firefox 3.x.

    Solution
    Install a free PROMT update. To do this:
    1. Close all running applications (including PROMT and Mozilla Firefox).
    2. Launch PROMT Extensions Manager (Start -> Programs -> PROMT -> PROMT Extensions Manager) and uncheck the box next to Mozilla Firefox.
    3. Download the p8_firefox_3_5_fix.zip archive.
    4. Extract p8_firefox_3_5_fix.exe from the archive, run it and follow the installer instructions.
    5. In PROMT Extensions Manager, check the box next to Mozilla Firefox.
    6. In the Mozilla Firefox toolbar area, the PROMT Translator toolbar will appear containing the translation functions.
    Information in this article concerns the following products:
    PROMT 8

    Was this information helpful for you?
    The PROMT for Mozilla Firefox application adds a toolbar with translation functions to Mozilla Firefox 1.5 - 3.x.

    Information in this article concerns the following products:
    PROMT 8.5

    Was this information helpful for you?
    Problem
    PROMT Translator toolbar does not appear in Firefox.

    Solution
    To embed translation functions into Mozilla Firefox perform the following steps:
    1. Close Mozilla Firefox.
    2. Launch PROMT Plug-ins Manager and check the box next to PROMT for Mozilla Firefox.
    • If PROMT for Mozilla Firefox isn't displayed in the PROMT Plug-ins Manager application, install the free plugin update: download and launch the setup.exe file.

  • Launch Mozilla Firefox and update it to the current version - Mozilla Firefox 24.0. Read more about updating your browser here: Update Firefox to the latest version.
  • Update PROMT plugin: in Firefox menu open Add-ons and you will see a list of your plug-ins in the opened tab.
  • In the upper part of the page with plug-ins click on the button with "gear" icon and select Check for updates.
  • After plug-in is updated, browser will ask you to restart the program and PROMT Translator toolbar will appear.
  • Note
    The search for an updated version of plug-in is also performed during the installation of new version of Mozilla Firefox. If the new version of PROMT plug-in is available when new version of Firefox is installed then it will be automatically downloaded by Firefox installer.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11
    Was this information helpful for you?
    PROMT 10, PROMT 11, PROMT 12 and PROMT 18 does not support embedding translation functions into Adobe Acrobat/Adobe Reader.

    In PROMT 10-18 you can translate the whole PDF document in PROMT Translator, PROMT Translator Lite, and PROMT Batch Translator. The translation will be saved as an RTF document.
    PDF-to-PDF translation is not supported.

    Information in this article concerns the following products:
    PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    The PROMT plug-in for Adobe Acrobat/Adobe Reader supports translation of a selected text within the PDF document in a separate pop-up window. The translation can be copied into Windows clipboard and inserted into any Windows application supporting insertion from the clipboard.

    In PROMT Professional 9, PROMT Freelance 9, PROMT Language Service Provider 9 you can translate the whole PDF document in PROMT Translator, PROMT Translator Lite, and PROMT Batch Translator. The translation will be saved as an RTF document.
    PDF-to-PDF translation is not supported.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    The PROMT for Adobe Acrobat application embeds translation functions into Adobe Reader and Adobe Acrobat 6-9.

    Information in this article concerns the following products:
    PROMT 9

    Was this information helpful for you?
    The PROMT for Adobe Acrobat application embeds translation functions into Adobe Reader and Adobe Acrobat 5-8.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5

    Was this information helpful for you?
    The PROMT for Adobe Acrobat application embeds translation functions into Adobe Reader and Adobe Acrobat 4-6.

    Information in this article concerns the following products:
    PROMT 7

    Was this information helpful for you?
    Problem
    PDF documents cannot be translated in Adobe Reader or Adobe Acrobat.

    Cause
    The following causes are possible:
    • The text fragment you want to translate is not selected.
    • The document is protected from copying or text extraction.
    • The document is password-protected.
    • The document is a scanned page containing bitmapped image, not a text layer.

    Solution
    The procedure is as follows:
    1. Make sure that the PDF document is not protected against copying or text extraction.
    2. Make sure that the PDF document is not password-protected.
    3. Select a text fragment and then click Translate.
    4. The translation of the selected text will appear in a separate window.
    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5

    Was this information helpful for you?
    The PROMT plug-in for Adobe Acrobat/Adobe Reader supports translation of a selected text within the PDF document in a separate pop-up window. The translation can be copied into Windows clipboard and inserted into any Windows application supporting insertion from the clipboard.

    PDF-to-PDF translation is not supported.

    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5

    Was this information helpful for you?
    Problem
    When attempting to open a PDF document in PROMT Translator, PROMT Translator Lite, and PROMT Batch Translator, the following error message appears: "Error occurred while opening the file".

    Cause
    Possible causes:
    • The document is protected from copying or text extraction.
    • The document is password-protected.
    Solution
    Make sure that the PDF document is not protected against copying or text extraction, and also password-protected.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5: Professional, Freelance and Language Service Provider (LSP) only, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    1. Close all Adobe Reader or Adobe Acrobat windows.
    2. Launch PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT 9 Product -> Launch Applications -> PROMT Plug-ins Manager) and check the box next to Adobe Reader or Adobe Acrobat.
    3. Launch Adobe Reader or Adobe Acrobat.
    4. In the Adobe Reader or Adobe Acrobat toolbar area, the PROMT Translator toolbar will appear containing the translation functions, and the Plug-ins menu will contain the PROMT Translator submenu.
    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    1. Close all Adobe Reader or Adobe Acrobat windows.
    2. Launch PROMT Extensions Manager (Start -> Programs -> PROMT -> PROMT Extensions Manager) and check the box next to Adobe Reader or Adobe Acrobat.
    3. Launch Adobe Reader or Adobe Acrobat.
    4. The Plug-ins menu will contain the PROMT Translator submenu.
    Information in this article concerns the following products:
    PROMT 8, PROMT 8.5

    Was this information helpful for you?
    Problem
    Translation functions are embedded into Adobe Reader or Adobe Acrobat, but the toolbar is not displayed in Adobe Reader or Adobe Acrobat.

    Cause
    The PROMT toolbar is disabled in Adobe Reader or Adobe Acrobat.

    Solution
    To show the PROMT toolbar:
    1. Launch Adobe Reader or Adobe Acrobat.
    2. Right-click on the toolbar area and check the box next to PROMT Translator in the shortcut menu.
    See also: [11009] How to embed translation functions into Adobe Reader or Adobe Acrobat?.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    The PROMT for Adobe Acrobat application embeds translation functions into Adobe Reader and Adobe Acrobat 6-10.

    Information in this article concerns the following products:
    PROMT 9.5

    Was this information helpful for you?
    In PROMT products, you can translate PDF documents in the following ways:
    • Translate the entire PDF-document in the applications ««PROMT Translator»» and «Batch File Translator». The translation will be saved as an RTF document;
    • Translate part of the document using the PROMT Agent application.


    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In PROMT products, you can translate PDF documents in the following ways:
    • Translate the entire PDF-document in the applications ««PROMT Translator»» and «Batch File Translator». The translation will be saved as an RTF document;
    • Translate part of the document using the PROMT Agent application.


    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    In PROMT products, you can translate PDF documents in the following ways:
    • Translate the entire PDF-document in the applications ««PROMT Translator»» and «Batch File Translator». The translation will be saved as an RTF document;
    • Translate part of the document using the PROMT Agent application.


    The information in this article applies to the following products:
    PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Your PROMT product does not support embedding of translation functions into the Opera browser. But soon this feature will be available in PROMT products.
    See PROMT news.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9

    Was this information helpful for you?
    The PROMT for Opera application adds a toolbar with translation functions to Opera 10-11.

    Information in this article concerns the following products:
    PROMT 9.5

    Was this information helpful for you?
    Problem
    The PROMT Translator bar with translation functions is not displayed in Opera toolbar.

    Solution
    1. Close all windows of Opera.
    2. Launch PROMT Plug-ins Manager and check the box next to Opera.
    3. Launch Opera.
    4. Select Tools -> Appearance.
    5. In the Appearance dialog open the Toolbars tab.
    6. Check the View Bar box.
    7. Click OK.
    8. The PROMT Translator pane with translation functions will appear in the Opera toolbar.


    9. Information in this article concerns the following products:
      PROMT 9.5

    Was this information helpful for you?
    Your PROMT product does not support embedding of translation functions into the Google Chrome browser. But soon this feature will be available in PROMT products.
    See PROMT news.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5, PROMT 9

    Was this information helpful for you?
    The PROMT for Google Chrome application adds a toolbar with translation functions to Google Chrome 10.

    Information in this article concerns the following products:
    PROMT 9.5

    Was this information helpful for you?
    The PROMT for Skype application provides translation functions in Skype 3-4.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    Your PROMT product does not support embedding of translation functions into Skype.
    We would recommend you to upgrade to the current PROMT version.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    Problem
    PROMT Translator functions are unavailable in Skype 4.x. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

    Cause 1
    To use translation functions in Skype, you have to start Skype using the PROMT for Skype application.

    Solution 1
    To launch PROMT for Skype:
    1. Launch your PROMT product (Start -> Programs -> PROMT -> Your PROMT 9 Product).
    2. Select Translate -> Translate Instant Messages.
    3. Select Skype in the drop-down list and click Run.
    4. When you run PROMT for Skype for the first time, Skype will suggest authorizing the PROMT plug-in: "PromtSkype.exe wants to use Skype". Click Allow access in the Skype window.
    5. PROMT Translator commands will be available in the Extras menu of the Skype message box.
    Cause 2
    You use Skype business version or other Skype version which does not include a plug-ins manager.

    Solution 2
    Install a Skype version containing the Plugin (Extras) Manager:
    1. Check whether the Plugin Manager folder in the Skype installation folder (for example, C:\Program Files\Skype) exists.
    2. If the Plugin Manager folder is missing, download the complete Skype version and reinstall Skype.
    3. Make sure that the Plugin Manager folder has appeared in the Skype installation folder.
    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    Problem
    The Translate Outgoing Message command in the Extras menu does not work in the Skype 4.2 message window: the "No text for translation" message appears during translation of an outgoing message from the Skype message box.

    Cause
    The "Translate upon Event" mode of PROMT Translator does not work in Skype 4.2 and later.

    Solution
    Use the Talks menu command: Talks -> Extras -> Translate Outgoing Message.
    You can also set the automatic mode of outgoing messages translation in PROMT plug-in setup.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    The PROMT for ICQ application provides translation functions in ICQ 2003b, ICQ Lite, ICQ6.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    The PROMT for ICQ application provides translation functions in ICQ PRO 2003 and ICQ 5.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    Problem
    PROMT Translator functions are unavailable in ICQ.

    Cause
    PROMT ICQ Translator is a stand-alone application. It does not embed the translation functions into ICQ, but runs separately.

    Solution
    Launch PROMT for ICQ:
    1. Launch your PROMT product (Start -> Programs -> PROMT -> Your PROMT 9 Product).
    2. Select Translate -> Translate Instant Messages.
    3. Select "ICQ" in the drop-down list and click Run.
    4. PROMT Translator for ICQ will appear allowing to use the commands for ICQ messages translation.
    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    Problem
    PROMT Translator functions are unavailable in ICQ.

    Cause
    PROMT ICQ Translator is a stand-alone application. It does not embed the translation functions into ICQ, but runs separately.

    Solution
    1. Launch PROMT for ICQ by choosing: Start -> Programs -> Your PROMT product -> PROMT ICQ Translator.
    2. PROMT Translator for ICQ will appear allowing to use the commands for ICQ messages translation.
    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    The PROMT for QIP Infium application provides translation functions in QIP Infium RC3 (9017).

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    Your PROMT product does not support embedding of translation functions into QIP Infium.
    We would recommend you to upgrade to the current PROMT version.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    The PROMT for Live Messenger application provides translation functions in Live Messenger 8.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5

    Was this information helpful for you?
    Your PROMT product does not support embedding of translation functions into Live Messenger. We would recommend you to upgrade to the current PROMT version.

    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    My PROMT is a user’s personal section on the PROMT website containing various online services for users of licensed PROMT products.
    My PROMT service is available to all users of licensed activated PROMT products.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    My PROMT is a user’s personal section on the PROMT website containing various online services for users of licensed PROMT products.
    My PROMT service is available to all users of licensed activated PROMT products.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    My PROMT is a user’s personal section on the PROMT website containing various online services for users of licensed PROMT products.
    My PROMT service is available to all users of licensed activated PROMT products.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    My PROMT is a personalized user space on the PROMT website containing various online services for users of PROMT licensed products.
    My PROMT service is available to all users of activated PROMT licensed products.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    To log in to My Promt, do the following:
    1. Launch your PROMT product (Start -> Programs -> PROMT -> «Your PROMT Product»).
    2. Select «My PROMT»..
    3. Click the Run button.
    4. At the first launch, it is necessary to go through a simple registration on the site «My PROMT»..


    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    To log in to My Promt, do the following:
    1. Launch your PROMT product (Start -> Programs -> PROMT -> «Your PROMT Product»).
    2. Select «My PROMT»..
    3. Click the Run button.
    4. At the first launch, it is necessary to go through a simple registration on the site «My PROMT»..


    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    To log in to My Promt, do the following:
    1. Launch your PROMT product (Start -> Programs -> PROMT -> «Your PROMT Product»).
    2. Select «My PROMT»..
    3. Click the Run button.
    4. At the first launch, it is necessary to go through a simple registration on the site «My PROMT»..


    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    1. Launch your PROMT product (Start -> Programs -> PROMT -> Your PROMT 9 Product).
    2. Select "My PROMT".
    3. Click Launch.
    4. For the first time, you will need to complete a simple registration procedure on the My PROMT website.
    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Problem
    When My PROMT starts, a message appears: «My PROMT provides access to Internet services for users of licensed and activated PROMT products. You need to purchase a license and activate your PROMT product».

    Reason
    My PROMT online service is available only to users of activated products. My PROMT is not available to users of trial versions.

    Decision
    Purchase and activate the licensed version of the PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    When My PROMT starts, a message appears: «My PROMT provides access to Internet services for users of licensed and activated PROMT products. You need to purchase a license and activate your PROMT product».

    Reason
    My PROMT online service is available only to users of activated products. My PROMT is not available to users of trial versions.

    Decision
    Purchase and activate the licensed version of the PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    When My PROMT starts, a message appears: «My PROMT provides access to Internet services for users of licensed and activated PROMT products. You need to purchase a license and activate your PROMT product».

    Reason
    My PROMT online service is available only to users of activated products. My PROMT is not available to users of trial versions.

    Decision
    Purchase and activate the licensed version of the PROMT product.

    The information in this article applies to the following products:
    PROMT12, PROMT18, PROMT19, PROMT20
    Was this information helpful for you?
    Problem
    When starting My PROMT, a message appears: "My PROMT offers access to online services for registered users of activated PROMT products. To access My PROMT, you need to activate your product. Do you want to activate it now?".

    Cause
    My PROMT online service is only available to users of activated products. My PROMT service is unavailable to users of demo versions (try-only and try&buy).

    Solution
    Purchase and activate a PROMT licensed product.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18, PROMT 19

    Was this information helpful for you?
    Problem
    After launching PROMT Editor Lite, the application window does not appear on the screen.

    Cause
    The program is running, but its window is minimized to an icon on the Windows system tray (the area near the system clock) according to the application setup.

    Solution
    In application setup, disable the option of minimization to an icon on the system tray:
    1. Launch the application.
    2. In the right lower corner of the screen (near the system clock), right-click on the PROMT Editor Lite icon. A shortcut menu will appear.
    3. Select Open main window in the shortcut menu. The application window will appear on the screen.
    4. On the Tools tab, uncheck the box next to the "Minimize in System Tray" option.
    Information in this article concerns the following products:
    PROMT 7, PROMT 8, PROMT 8.5

    Was this information helpful for you?
    PROMT Mobile 7 comes in two versions:
    1. PROMT Mobile 7 for ARM-based pocket PCs on platforms:
    • Windows Mobile 2003
    • Windows Mobile 2003 SE
    • Windows Mobile 5.0
    • Windows Mobile 2003 Phone Edition
    • Windows Mobile 2003 SE Phone Edition
    • Windows Mobile 5.0 Phone Edition
    • Windows Mobile 6 Classic
    • Windows Mobile 6 Professional
  • PROMT Mobile 7 Smartphone Edition for ARM-based smart phones on platforms:
    • Windows Mobile 5.0 Smartphone Edition
    • Windows Mobile 6 Standard
    Information in this article concerns the following products:
    PROMT Mobile 7

    Was this information helpful for you?
    PROMT Mobile 7 is compatible with OS Windows Mobile 6.1.

    Information in this article concerns the following products:
    PROMT Mobile 7

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    Problem
    The "Application is already started" error message appears when the program is started.

    Cause
    This error can occur on pocket PCs with an OEM user interface shell which is started during device boot-up as a Windows Mobile application and completely replaces the standard Windows Mobile user interface. An example of OEM shell is TouchFlo on HTC devices.

    Solution
    Replace the executable file TrayTranslator.exe. To do this, either replace the installed file directly on the pocket PC or replace the file in the program distribution folder on the desktop PC and reinstall the program on the pocket PC.
    Before using any method, download the pm7_fix_02.zip archive to the desktop computer and extract the TrayTranslator.exe file.

    The first method (replace the file directly on the pocket PC):
    1. On the pocket PC, quit all PROMT applications using the running programs manager.
    2. Connect the pocket PC to the desktop computer (PC).
    3. From the PC, replace the TrayTranslator.exe file in the program installation folder on the pocket PC, for example, \Program Files\PROMT. To do this, you can use a file explorer which is included, for example, into the ActiveSync synchronization software. On some pocket PC models, you can use Windows Explorer for this purpose.
    4. Launch PROMT Translator on the pocket PC.

    The second method (replace the file in the distribution folder and reinstall the product on the pocket PC):
    1. Connect the pocket PC to the desktop computer (PC).
    2. Run the product installer on the PC and uninstall PROMT Mobile 7 on the pocket PC.
    3. Save PROMT Mobile 7 distribution files to the hard disk:
    • For CD-based products: save the CD content to a temporary folder on the computer hard disk.
    • For products in the form of self-extracting archive: run WinZip or WinRar, open the PROMT Mobile 7 distribution file in the archiver and extract its content to a temporary folder on the computer hard disk.
  • Overwrite the TrayTranslator.exe file to the distribution folder on the hard disk, for example, \RUSSIAN\PM7\ERRE\Pocket or \RUSSIAN\PM7\Giant\Pocket.
  • Install PROMT Mobile 7 from the updated distribution folder stored on the PC hard disk.
  • Launch PROMT Translator on the pocket PC.
  • Information in this article concerns the following products:
    PROMT Mobile 7

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    Problem
    PROMT Mobile cannot be uninstalled on pocket PCs using standard program removal tools.

    Cause
    To uninstall PROMT Mobile, use the installer running on the desktop computer (PC).

    Solution
    To uninstall PROMT Mobile using the installer on the desktop computer (PC):
    1. Connect the pocket PC to the desktop computer (PC).
    2. Run the PROMT Mobile installer on the PC.
    3. In the installer options, select Remove All.
    4. Complete the PROMT Mobile uninstallation procedure.
    Information in this article concerns the following products:
    PROMT Mobile

    Was this information helpful for you?
    Online-Translator.com, Online-Translator Plus, and PROMT Corporate can be installed on any device with Android OS 2.1 or higher.

    PROMT Translator (offline) can be installed on any device with Android OS 2.2 or higher.

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

    Was this information helpful for you?
    Online-Translator.com, Online-Translator Plus, and PROMT Corporate can be installed on any device with Android OS 2.1 or higher.

    PROMT Translator (offline) can be installed on any device with Android OS 2.2 or higher.

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

    Was this information helpful for you?
    The translator can be installed on any device with iOS 4.2 or higher (iPhone, iPad, iPod Touch).

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

    Was this information helpful for you?
    All application, which was paid with one Apple ID can be determined unlimited number of times on unlimited number of devices provided that all these devices are attached to same by Apple ID.

    Information in this article concerns the following products:
    Translate.Ru PLUS, Translate.ru Переводчик PROMT (offline)

    Was this information helpful for you?
    Online-Translator.com, Online-Translator Plus, and PROMT Corporate require Android v2.1 or higher and 2 MB of free space on the device intended for software installation. Electronic dictionaries in Online-Translator Plus can be set on the flash card.

    PROMT Translator (offline) requires Android v2.2 or higher, and minimum 30 MB of free space on the device intended for software installation. The size of a required free space is defined by the size of the installed language packet (30-250 MB for one language pair depending on language and the selected components for installation).


    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

    Was this information helpful for you?
    The software requires iOS v4.2 or higher and 1MB of free space on the device intended for software installation.

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

    Was this information helpful for you?
    PROMT translator for mobile devices with the iOS is available in the following versions:
    • Online-Translator.com – free-of-charge version(online);
    • Online-Translator Plus – paid version (online);
    • PROMT Translator - paid version (offline);
    • PROMT Corporate - free-of-charge version (online).

    Main differences:
    • Unlike the free Online-Translator.com version, in the paid Online-Translator Plus version there is no advertizing.
    • Translation of phrases and texts in the Online-Translator.com and Online-Translator Plus applications is performed on a remote server in the presence of active Internet connection. In the Online-Translator Plus application there is possibility of translation of separate words without access to Internet, but for this the loading of necessary dictionaries directly in the mobile device memory is required. Besides, in Online-Translator Plus in Russian-English phrasebook there is possibility of offline pronouncing the translations.
    • PROMT Translator is the offline-translator which does not require Internet connection. Additional translation directions can be got directly from the application through the so-called built-in purchases. You can also use the online dictionaries.
    • PROMT Corporate works only as addition to the PROMT Translation Server (PTS) - corporate translation server. There is no advertizing in it, no offline dictionaries and no phrasebooks.

    For more details see:
    Compare translators for iPhone
    Compare translators for iPad


    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

    Was this information helpful for you?
    PROMT translator for mobile devices with the Android OS is available in the following versions:
    • Online-Translator.com – free-of-charge version(online);
    • Online-Translator Plus – paid version (online);
    • PROMT Translator - paid version (offline);
    • PROMT Corporate - free-of-charge version (online).

    Main differences:
    • Unlike the free Online-Translator.com version, in the paid Online-Translator Plus version there is no advertizing.
    • Translation of phrases and texts in the Online-Translator.com and Online-Translator Plus applications is performed on a remote server in the presence of active Internet connection. In the Online-Translator Plus application there is possibility of translation of separate words without access to Internet, but for this the loading of necessary dictionaries directly in the mobile device memory is required. Besides, in Online-Translator Plus in Russian-English phrasebook there is possibility of offline pronouncing the translations.
    • PROMT Translator is the offline-translator which does not require Internet connection. Additional translation directions can be got directly from the application through the so-called built-in purchases. You can also use the online dictionaries.
    • PROMT Corporate works only as addition to the PROMT Translation Server (PTS) - corporate translation server. There is no advertizing in it, no offline dictionaries and no phrasebooks.

    For more details see:
    Compare translators for Android

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

    Was this information helpful for you?
    Translator for mobile devices can be used to translate incoming SMS. To do this, click Settings and select Translate SMS.

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

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    All appendices paid from the account of Google can be established unlimited number of times on unlimited number of devices provided that all these devices are attached to the same account of Google.

    Information in this article concerns the following products
    Translator of Translate.Ru PLUS, PROMT Translator (offline)

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    Translator for mobile devices can be used to translate outgoing SMS by adding the translated text to the sent SMS. To do this, enter the text, perform translation, then click Share and select SMS.

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate

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    There are no restrictions on the length of text for translation in translators for mobile devices.

    Information in this article concerns the following products:
    Online-Translator.com, Online-Translator Plus, PROMT Translator (offline), PROMT Corporate
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    Problem Offline voice input doesn't work. Solution In order to make "offline voice input" available, do the following: 1. Go to "Settings" 2. Choose "Language & input" -> "Google voice typing"; 3. Choose "Offline speech recognition"; 4. Go to the "All" tab; 5. Download the required language packs. Please note that "offline voice input" is available only on the devices with Android 4.1.1 and higher. In other cases connection to the Internet is required to use the voice typing function. Information in this article concerns the following products:
    Online-Translator.com, PROMT Translator (offline),

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    To install the PROMT Translator or Translate.Ru application it is necessary:

    1. To start the PlayMarket application;
    2. In a search box to enter "PROMT" and to press the Search button;
    3. To choose necessary from the list of the offered appendices, to buy, and then to install it on the device.

    Information in this article concerns the following products
    Translator of Translate.Ru, PROMT Translator (offline).

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    To install the PROMT Translator or Translate.Ru application it is necessary:

    1. To start the AppStore application;
    2. To go to the Search tab;
    3. In a search box to enter "PROMT" and to press the Search button;
    4. To choose necessary from the list of the offered appendices, to buy, and then to install it on the device.

    Information in this article concerns the following products
    Translator of Translate.Ru, PROMT Translator (offline).

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    To adjust the speed of pronunciation of the speech for transfer follows:

    1. to Log into the PROMT Translator/Translate.ru application;
    2. Pass with
    3. into the Setup menu item;
    4. Move the Pronunciation Speed slider to the right if you need to increase speech speed, and to the left – in order that to slow down it.

    Information in this article concerns the following products
    Translator of Translate.Ru, PROMT Translator (offline).

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    In order to restore previously purchased language packs, it is necessary to go to the "Download" tab through the application menu and press "Restore". After that, the previously purchased language packs will be available for the installation.

    Information in this article concerns the following products

    PROMT Translator (offline)
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    Problem
    You want to disable the Server Login dialog that appears when starting PROMT NET client applications and applications with embedded translation functions.

    Solution
    1. Launch the Server Login application (Start -> Programs -> PROMT -> Your PROMT 9 Product -> PROMT NET -> Server Login).
    2. Uncheck the "Show this dialog while starting the applications" box and click OK.
    Information in this article concerns the following products:
    PROMT NET 9, LSP 9, PROMT NET 9.5, LSP 9.5

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    Problem
    You want to disable the Server Login dialog hat appears when starting PROMT NET client applications and applications with embedded translation functions.

    Solution
    1. Launch the PROMT NET Logon application (Start -> Programs -> PROMT -> PROMT NET -> PROMT NET -> PROMT NET Logon).
    2. Uncheck the "Show Registration dialog while starting the applications" box.
    Information in this article concerns the following products:
    PROMT NET 7, PROMT NET 8, PROMT NET 8.5

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    Problem
    When launching PROMT NET, the following error message appears: "You have no permission to run this application. Please contact the PROMT NET System Administrator".

    Cause
    Possible causes:
    • The user does not have permissions to start this application.
    • The license file was not loaded during initial server setup. Each PROMT NET delivery contains a license file which stores license restrictions according to your PROMT NET licensing agreement. The license file must be loaded to the PROMT NET server during PROMT NET server initial setup.
    Solution
    1. In PROMT NET User Manager, check whether the user has permissions to run this application.
    2. Load the license file to the PROMT NET server using PROMT NET License Manager.
    These operations are described in detail in the PROMT NET Administrator's Guide.

    Information in this article concerns the following product versions
    PROMT NET 7, PROMT NET 8, PROMT NET 8.5, PROMT NET 9, LSP 9, PROMT NET 9.5, LSP 9.5

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    Problem
    When launching a PROMT NET application, the following error message appears: "Error occurred while initializing the kernel of translation (0x80070721)".

    Cause
    Possible causes:
    • An incorrect PROMT NET server name is specified in the Server Login window.
    • The correct IP address of the PROMT NET server cannot be derived from its name due to, for example, changes in the server name or server IP address, or because of DNS faults.
    • There is no registration of the Service Principal Name for the account of the PROMT effective user – only for ÎÑ Windows Server 2008.
    Solution
    To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.
    1. Check whether the PROMT NET server name specified in the Server Login window is correct.
    2. Clear the local DNS cache on the computer using the ipconfig/flushdns command and make sure that the DNS service returns a correct IP address for the PROMT NET server on the computer where the error occurs using the nslookup utility.
    3. In the Server Login window, specify the actual IP address of the PROMT NET server.
    4. Fulfill registration of the Service Principal Name for the account of the PROMT effective user for all PROMT DCOM-servers (only for ÎÑ Windows Server 2008).

      For this, type the following command in the command line (run it with the domain administrator's rights):

      setspn –A DCOM_server/Server_name Domain_name\Account_name

      where:
      • DCOM_server – PNETSvr, PrmtSvr, prmedsvr;
      • Server_name – name of the NetBIOS server where PROMT NET is installed;
      • Domain_name – name of the Active Directory domain;
      • Account_name – name of the account of the PROMT effective user.

      For example: setspn –A PrmtSvr/testserver promt\p9service

    Information in this article concerns the following products:
    PROMT NET 7, PROMT NET 8, PROMT NET 8.5, PROMT NET 9, LSP 9, PROMT NET 9.5, LSP 9.5

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    Problem
    When starting the PROMT NET Config configuration utility, the following error message appears: "You are not from Domain Administrators global group. PROMT NET Config must be run only by a domain administrator."

    Cause
    For correct operation of PROMT NET DCOM services, they must be run under a domain user account (PROMT NET effective user). The PROMT NET Config utility is able to automatically create a new domain user, so only domain administrators may run the utility.

    Solution
    If you already have a PROMT NET effective domain user account,
    download and use the special build of the utility that does not ask for domain administrator permissions to run: PNetConfig_6_0_0_160.zip.
    For details on using the PROMT NET Config utility, refer to PROMT NET Administrator Manual.

    Information in this article concerns the following products:
    PROMT NET 7

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