You can back up the distribution of your PROMT product exclusively for backup and archiving purposes.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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All downloaded versions of PROMT products can be installed from backup if the original distribution is damaged or lost.
For example, recorded on portable media.

Information in this article concerns the following products:
PROMT18, PROMT19, PROMT20
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Problem
During the installation of the dictionary collection, the message “Error occurred while opening the source file” appears. However, the installation of a collection of dictionaries does not occur.

Cause
In the account name and in the name of the user folder under which the collection of dictionaries is installed, there are non-Latin and non-Cyrillic characters (for example, Greek).

Decision
Create a new account whose name contains only Latin, Cyrillic characters or numbers, and then reinstall the collection of dictionaries, logging in as the user you just created.

Learn more about creating a new account and copying files from an existing account: Windows 7: Repair a damaged user profile.

Information in this article concerns the following products:
PROMT18, PROMT19, PROMT20
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Problem
The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

Cause
PROMT modules that prevent software installation are loaded in the system memory.

Solution
Close all PROMT programs, including "PROMT Agent" programs, the icon of which is located in system tray (the area near the system clock in the lower right corner of the screen).
Using the Windows Task Manager, which can be called by pressing Ctrl+Alt+Del, check that there are no loaded "PrmtSvr.exe", "PTA2.exe" processes in the memory. If they are present in the list of running processes, complete them.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20
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ROMT products of different versions, but the same line cannot work correctly on the same computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.
PROMT products of different lines (PROMT professional, PROMT home) Can be installed on one PC and run in parallel.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20
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Installing the dictionary collection that you purchased in addition to your PROMT product is performed using a special dictionary installer program (included with your product). During installation, you must activate the collection being installed - see the article [KB02003] When to activate the PROMT dictionary collection.

Before installing the PROMT dictionary collection, shut down all MS Office, Internet Explorer, and PROMT applications. After that you should do the following:
  1. Run the distribution to install the collection of dictionaries;
  2. Specify the path to the directory where the distribution package will be unpacked (default: C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001);
  3. Wait until the unpacking is completed, and then follow the instructions of the installation wizard:
    • Select an action - “Install a collection of dictionaries” and click “Next”;
    • Specify the path to the installation files (see the article How to correctly specify the path to the installation files when installing dictionaries)
    • Enter the license number, and click "Next"
    • Select the desired collection of dictionaries and click “Next”;
    • Please note that the selected collection of dictionaries will be linked and assigned to the license number that you entered.
    • Activate the dictionary collection
    • Wait for the installation of the dictionary collection to finish and close the installation program.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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In order to change the user interface language of the installed product, first you should completely uninstall the product, and then install it again with another (necessary) user interface language. If your PROMT product has been activated, then after reinstalling you must perform the activation again. You can familiarize yourself with the information about how many times product activation is available to you, by clicking on the link to the article How many times you can activate a PROMT product. 

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Problem
I can not correctly specify the path to the installation files during the installation of the dictionary collection.

Decision
Installation files are stored in the unpacked distribution kit of the dictionary collection. At the first installation step, you can specify the directory for unpacking yourself, otherwise, the program will unpack the distribution package to the default folder:
For example, C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001

You should specify the path to the Dicts folder, which is located inside the directory with the installed collection.
For example, C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001 \ Dicts

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Before installing the PROMT product, shut down all MS Office and Internet Explorer applications. After that you should do the following:

  1. Run the downloaded distribution package “PROMT * .exe” (the name may differ depending on the version purchased);
  2. Specify the folder where the distribution package will be unpacked for further installation and click "next"

  3. By default, the PROMT * folder will be created in the C: \ Users \ \ AppData \ Local \ Temp directory
  4. Wait until the contents of the installation package are unpacked;
  5. Then select the language of the software interface in which the installation will be performed;

  6. * Please note that changing the language of the software interface after the installation is completed will only be possible by completely reinstalling the software.
  7.  Install all the necessary components by clicking the “Install” button in the "InstallShield Wizard" window and wait for the installation of components, such as MSXML4 SP3, MS .Net Framework 3.5 / 4.5, Visual Studio 3.0;
  8. After preparing the operating system for installation, the installation wizard will automatically start, click on the "Next" button;
  9. Accept the terms of the license agreement and click on the "Next" button;
  10. Specify information about the user and organization and click on the "Next" button;
  11. Specify the path to the directory where the software will be installed (by default, C: \ Program Files (x86) \ PRMT * \);
  12. Select the installation mode and click "Next": - full installation (all possible program components will be installed); - custom installation (you can select components that do not need to be installed).
  13. After selecting the installation mode, click on the "Install" button, as a result of which the installation process will begin;
  14. Wait for the installation to complete and click on the "Finish" button.


Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Activation is necessary to protect the PROMT software against piracy and ensure its validity. During the activation procedure, the product license number is verified as being valid and used on a number of computers that does not exceed the number allowed by the license.
Activation is easy and can be performed via the Internet or by telephone. 

Generally, you need to activate your product only once for the whole software usage period. In some cases, for example, after software reinstallation, you will have to repeat the software activation procedure. When the software is activated via the Internet, data is transferred between the user's computer and the PROMT activation server.

When the software is activated by telephone, the user provides the PROMT technical support service with the product data displayed in the PROMT activation wizard and then obtains the activation code from PROMT. Information transferred and obtained during the process is used for activation purposes only. Information collected during activation is not used for user identity determination.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Each PROMT licensed product shall be activated within 45 days after installation. During this period, applications contained in the product run normally but inform the user to activate the product each time being launched. If the user fails to activate the product within 45 days, applications will not run until product activation.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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PROMT dictionary collections must be activated during the installation process.
Some PROMT dictionary collections (e.g. Business, Industry, Science, etc.) contain a set of sub-collections available for you to choose from for installation. You cannot select multiple collections. During activation, the selected collection is associated with your collection license number and your computer.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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A PROMT product can be activated automatically or manually.
Upon launching a PROMT application, run the activation wizard. If your computer is connected to the Internet, automatic activation is the easiest way. In this case, you do not need to perform any actions. Just select the automatic mode and the PROMT product will be activated.

Manual activation is suitable when your computer is not permanently connected to the Internet. In this case, you can obtain the activation code in one of three ways:

To obtain the activation code during manual activation, you must provide the following information about the PROMT product (the information is displayed in the activation wizard window):
  • Product ID
  • Installation code
  • Product license number

Based on this information, you will receive a unique activation code and then manually activate the product.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Dictionary collections are activated in the same way as other PROMT products - please see [KB02004] How to activate a PROMT product?

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Software product reactivation is only needed after you have completely removed the activated product from your computer and then installed it again.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Whenever you completely reinstall a PROMT product, you must activate it again. To protect against piracy, the number of product activations is limited: you can activate the product PROMT 3 times on your primary computer and 3 times on your laptop.
If you have used all authorized activations, please contact PROMT Technical Support to request an individual increase in the number of authorized activations.
In the request, specify your license number and reason to increase the number of allowed activations.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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If you make changes to your computer hardware without uninstalling the PROMT product, you do not need to reactivate.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20

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In the request, specify your license number and reason to increase the number of allowed activations.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The activation code can be reused in case of reinstallation of the activated PROMT product on the same computer.

Information in this article concerns the following products:
PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12

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No.
The activation code contains information on the product and computer hardware. That is why you cannot use the activation code obtained for a certain product/computer on another computer or for another product.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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To transfer an activated PROMT product to another computer, first uninstall the product completely, then install it on another computer and activate it.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20

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In order to activate, you need to launch your PROMT product and select “Launch applications” -> “Registration”. In the appeared window of the activation wizard you need:
  • enter a license number;
  • complete the registration.


After that, you can activate your PROMT product in the normal mode: [KB02004] How to activate the PROMT product

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Trial (Try-only) version is a full-featured trial version of a PROMT product that can be used free of charge for a trial period (e.g. 45 days from the date of installation).
The main purpose of the demo is to explore the possibilities of the PROMT translator and decide to purchase a full version with an unlimited term of use. After the end of the trial period, the demovery stops working and must be uninstalled.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20

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Trial version differs fr om the full version only by limiting the duration of use.
The full license version has no lim it on the period of use, and the demo has a limited period of use during which you must decide to purchase the full license version.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Yes, you can install a demo on multiple computers.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20

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No.
Trial (Try-only) version applications will stop working after expiration of the trial period.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20

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No.
The Trial (Try-only) version provides no mechanisms to remove validity restrictions.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20

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Demoversion is designed for a certain number of days of use from the moment of the first installation, So the term of use of Demoversia in general cannot be extended.
However, in some cases, the period of use can be extended by the sales department of PROMT.
Contact PROMT Sales.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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PROMT products are compatible with 64-bit OS Windows.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The translator PROMT is compatible with Windows 8 or Windows 10 operating systems installed on Intel-based tablets.

The translator PROMT is not compatible with the Windows RT operating system installed on ARM processor architecture tablets.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The product is PROMT compatible with operating systems:
  • Microsoft Windows 7 Service Pack 1
  • Microsoft Windows 8
  • Microsoft Windows 8.1
  • Microsoft Windows 10


Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Product PROMT is compatible with Windows 7.
However, Service Pack 1 must be installed on a Windows 7 computer to successfully install the product.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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The PROMT plug-in can be built into the following applications:
  • Microsoft Office XP-2019 (32-bit only);
  • Microsoft Internet Explorer versions 8-11 (32-bit versions only);
  • SDL Trados Studio 2009 -2019 (Expert and Freelance versions only).


Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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Problem
Some texts are translated with the error message "Error occurred while translating"
Reason
This error may have different causes. Additional information must be provided to support to determine the exact cause of the error.
Decision
To investigate the error, send the following information to PROMT Support:
  1. The name and version of your PROMT product;
  2. The exact text of the error message (with error code) or a snapshot of the error message window;
  3. Text (document) whose translation fails;
  4. Translation direction and topic (connected dictionaries).


Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20
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