Problem
During the installation of the software collection PROMT Master occurs the error message "Already installed PROMT18 Master. Uninstall the existing product, and then reinstall."

Reason
On a personal computer at the time of installation in the system there is already installed software product PROMT family PROMT Master

Decision
Uninstall the PROMT Master software. To perform the uninstall, use the standard method of uninstalling programs through the "Control Panel". After successful uninstall PROMT start the installation again.

Information in this article concerns the following products:
PROMT 18

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A PROMT product can be activated automatically or manually.
Upon launching a PROMT application, run the activation wizard. If your computer is connected to the Internet, automatic activation is the easiest way. In this case, you do not need to perform any actions. Just select the automatic mode and the PROMT product will be activated.

Manual activation is suitable when your computer is not permanently connected to the Internet. In this case, you can obtain the activation code in one of three ways:
  1. On the http://www.promt.com/activation web page.
  2. By e-mail: activation@promt.com
  3. By phone: 1-877-526-7416 (toll free customer support number).
To obtain the activation code during manual activation, you must provide the following information about the PROMT product (the information is displayed in the activation wizard window):
  • Product ID
  • Installation code
  • Product license number
Based on this information, you will receive a unique activation code and then manually activate the product.

Information in this article concerns the following products:
PROMT 18 Home products

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Dictionary collections are activated in the same way as other PROMT products - please see [KB02004] How to activate a PROMT product?.

Information in this article concerns the following products:
PROMT 18

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The activation code can be reused in case of reinstallation of the activated PROMT product on the same computer.

Information in this article concerns the following products:
PROMT 18

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No you can not. The activation code contains information about the product and the hardware of the computer, so the activation code received for one product / computer can not be used for another product / computer.

Information in this article concerns the following products:
PROMT 18
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Problem
When the application starts there is a error message "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000".

Reason
Error "FnGetMachineName failed: the target of an invocation has generated an exception. The connection is not established because the destination computer refused the connection request 127.0.0.1:18000". occurs because there is insufficient timeout on the windows system to start PROMT internal services.

Solution In order to get the PROMT application back online, You should:
  1. Close all PROMT applications
  2. Download file promt18_patch
  3. After downloading, run the file promt18_patch
  4. Run sequentially all the steps suggested by the installer
  5. To check the work PROMT.

The information in this article applies to the following products
PROMT 18 Home products
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