You can install a dictionary collection purchased in addition to your PROMT product using PROMT Dictionary Installer (comes together with your product). During installation, you will have to activate the collection being installed – see [KB02003] When to activate a PROMT dictionary collection?.

To install a downloaded collection:
  1. Close all PROMT programs and all applications into which the translation functionality is embedded.
  2. Run the executable file of the downloaded collection.
  3. Follow the installer instructions.

Information in this article concerns the following products:
PROMT 18
Was this information helpful for you?
PROMT 9 and PROMT 10, PROMT 11, PROMT 12 and PROMT 18 products cannot simultaneously correctly work on one computer. Before installation of any PROMT product including trial-versions, completely uninstall all PROMT products which were earlier set on this computer in the standard way via the Control panel.

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18
Was this information helpful for you?

You can install the site license for PROMT products in a corporate network only in the interactive mode, because a unique license number shall be entered for each instance of a PROMT product.

You can also use the procedure for mass deployment of the site license for PROMT products with unique license numbers for each workstation through the Active Directory group policy.

If you are interested in this solution, please contact the PROMT sales department or user support department for additional information.

Tel.: 8-812-6550350, 8-800-3335557

e-mail: corporate@promt.ru, support@promt.ru

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Problem
The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

Cause
You must close all PROMT applications during product activation.

Solution
Close all PROMT applications, including the Electronic Dictionary and PROMT Agent applications whose icons may be on the system tray (the area next to the system clock at the lower right corner of the screen).
Make sure that the PrmtSvr.exe and VDLauncher.exe processes do not reside in memory using Windows Task Manager (press Ctrl+Alt+Del to open).

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18
Was this information helpful for you?
Try&Buy means a fully functional version of a PROMT product. You can use it free of charge during a certain trial period, for example 30 or 15 days after installation. To continue using the Try&Buy version after expiration of the trial period, you must purchase and register a license (acquire a license number).

Information in this article concerns the following products
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The main difference is that you can register the Try&Buy version (purchase a license) and convert it to a product of unlimited validity without software reinstallation, but with a Trial (Try-only) version you cannot. The Trial (Try-only) version must be uninstalled upon expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The only difference between a non-registered Try&Buy version and a fully functional version is the restricted product validity. A non-registered Try&Buy version (without a purchased license) will stop working upon expiration of the trial period. A registered Try&Buy version is completely identical to a full licensed version and has no validity restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can install the Try&Buy version on multiple computers.
To register your Try&Buy version, you must purchase a license (license number) for each computer.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can.
To convert the Try&Buy version to a fully functional version of unlimited validity, you have to register it (purchase a license).

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Try&Buy version registration means purchasing a license (license number).
The Try&Buy version registration procedure is easy and includes the following steps:
  1. Purchase a license (license number) for the Try&Buy product.
  2. Register the license:
    • Click Register in the dialog that appears when launching the PROMT software.
    • In the Registration window, enter the purchased license number and click Register.
After registration, you have to activate your product. Please refer to articles on PROMT product activation.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can register the Try&Buy version after expiration of the trial period without any restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Non-registered Try&Buy version applications will stop working after expiration of the trial period.
However, you can register (purchase a license) your Try&Buy version after expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Trial (Try-only) means a fully functional trial version of a PROMT product. You can use it free of charge during a certain trial period, for example 30 or 15 days after installation.
Trial (Try-only) versions are used to explore the PROMT Translator functionality and decide on whether to purchase a fully functional version of unlimited validity.
Upon expiration of the trial period, the Trial version stops working and must be uninstalled.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The only difference between a Trial (Try-only) version and a fully functional version is the restricted product validity.
A full licensed version implies no validity restrictions, but a Trial (Try-only) version has a limited usage period for the user to decide on purchasing a full licensed version.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can install the Trial (Try-only) version on multiple computers.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
No.
Trial (Try-only) version applications will stop working after expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
No.
The Trial (Try-only) version provides no mechanisms to remove validity restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Problem
In some translation directions, texts cannot be translated at all. The translation is not displayed on the screen, or the "Error occurred while translating" message appears. But other translation directions work properly.

Cause
The name of the product installation folder contains non-English characters, for example, Cyrillic characters.

Solution
Reinstall the PROMT product to a folder whose name does not contain non-English characters.

Information in this article concerns the following product versions
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2007-2016 (32-bit versions) and a corresponding toolbar to Microsoft Office XP/2003.

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Problem
The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007-2016 applications. Microsoft Office applications with embedded PROMT Translator functions might hang or abort during launching. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

For PROMT 9 and later versions this solutions can also be used for Microsoft Office 2010.

For PROMT 10-11 this solutions can also be used for Microsoft Office 2013. For PROMT 12-18 this solutions can also be used for Microsoft Office 2016.

Plug-ins Manager
Translation functions can be embedded using the following application:
  • PROMT 9: PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)


Cause 1
Translation functions are not embedded into Microsoft Office.

Solution 1
To embed translation functions into Microsoft Office:
  1. Close all windows of Microsoft Office applications.
  2. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
  3. Launch a Microsoft Office application, for example Word.
  4. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

Attention!
Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center
Cause 2
Translation functions are embedded into Microsoft Office by PROMT Plug-ins Manager, but the PROMT add-in is not displayed in the Microsoft Office application ribbon.

Solution 2
  1. Close all windows of Microsoft Office applications.
  2. Download the SmartoolXSupport.exe program and run it. The IssuesFixerLog_”date”_”time”.log file will be created, which allows to analyse the result.

  3. Note: SmartoolXSupport is a universal program for solving the problem of embedding translation functions which automatically diagnoses and solves the problems.

  4. Launch a Microsoft Office application, for example Word.
  5. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

If after executing this instruction the PROMT Translator tab with translation functions will not appear in the Microsoft Office application ribbon, try one of solutions provided below.

Cause 3
Translation functions are embedded into Microsoft Office, but the PROMT add-in is disabled in Microsoft Office.

Solution 3
To enable the PROMT add-in in Microsoft Office (e.g. Microsoft Word):
  1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
  2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Disabled Application Add-ins group.
  3. If the PROMT add-in is listed among disabled add-ins, select Disabled Items in the Manage drop-down list and click Go.
  4. In the Disabled Items window, select PROMT for Microsoft Office and click Enable, then click Close.
  5. Restart Microsoft Word.
  6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 4
Translation functions are embedded into Microsoft Office, but the PROMT add-in is inactive in Microsoft Office or missing permissions to run.

Solution 4
To activate the PROMT add-in in Microsoft Office (e.g. Microsoft Word) and add permissions to run:
  1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
  2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Inactive Application Add-ins group.
  3. If the PROMT add-in is among inactive add-ins, quit Word.
  4. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck all boxes next to Microsoft Office.
  5. Download the caspol.zip archive, extract the caspol.js file and run it. The execution result must be "OK". If you get another result, check whether caspol.js is launched with administrator's rights.
  6. Embed translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and check the boxes next to Microsoft Office.
  7. Launch Microsoft Word.
  8. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 5
The .NET Programmability Support component required by PROMT add-ins is not installed in Microsoft Office.

Solution 5
  1. Close all running programs.
  2. On the Windows Control Panel, open the list of installed Windows programs, select Microsoft Office and click Change.
  3. In the Microsoft Office installer, check the box next to the "Add or Remove Components" option and click Next.
  4. In the Microsoft Office component tree, open the node of each Office application and select .NET Programmability Support component installation.
  5. Wait for completion of Microsoft Office installation.
  6. Launch PROMT Plug-ins Manager and make sure that checkboxes next to Microsoft Office applications have been selected.
  7. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 6
Another PROMT 9.0 product (for example, Trial or Try&Buy version) was previously installed on this computer.

Solution 6
  1. Close all windows of Microsoft Office applications.
  2. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck the box next to Microsoft Office.
  3. Download the INTEROP.zip archive, extract the Interop.PROMTPROLib.dll file into the folder with installed Microsoft Office translation extension (for example, C:\Program Files\PRMT9\SMARTOOLX).
  4. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
  5. Launch a Microsoft Office application, for example Word.
  6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 7
The Visual Studio 2005 Tools for Office Second Edition Runtime (VSTOR) component required by PROMT extensions is not installed or installed incorrectly.

Solution 7
Install (reinstall) Visual Studio 2005 Tools for Office Second Edition Runtime:
  1. Download the VSTO2005SE.zip archive.
  2. Extract vstor.exe from the archive, run it and follow the installer instructions.
Cause 8
Probably, Microsoft Office 2007/2010 installation is damaged.

Solution 8
Install (restore) Microsoft Office 2007/2010:
  • In Windows XP: launch Start -> Control Panel -> Add or Remove Programs, find Microsoft Office 2007/2010, click Change, and choose Repair in the Microsoft Office installation window.
  • In Windows Vista/7: launch Start -> Control Panel -> Programs, find Microsoft Office 2007/2010, select Change in the context menu, and choose Repair in the Microsoft Office installation window.


Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 8–11 (only 32-bit versions).

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
You can install a dictionary collection purchased in addition to your PROMT product using PROMT Dictionary Installer (comes together with your product). During installation, you will have to activate the collection being installed – see [KB02003] When to activate a PROMT dictionary collection?.

To install a downloaded collection:
  1. Close all PROMT programs and all applications into which the translation functionality is embedded.
  2. Run the executable file of the downloaded collection.
  3. Follow the installer instructions.

Information in this article concerns the following products:
PROMT 18
Was this information helpful for you?
PROMT 9 and PROMT 10, PROMT 11, PROMT 12 and PROMT 18 products cannot simultaneously correctly work on one computer. Before installation of any PROMT product including trial-versions, completely uninstall all PROMT products which were earlier set on this computer in the standard way via the Control panel.

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18
Was this information helpful for you?

You can install the site license for PROMT products in a corporate network only in the interactive mode, because a unique license number shall be entered for each instance of a PROMT product.

You can also use the procedure for mass deployment of the site license for PROMT products with unique license numbers for each workstation through the Active Directory group policy.

If you are interested in this solution, please contact the PROMT sales department or user support department for additional information.

Tel.: 8-812-6550350, 8-800-3335557

e-mail: corporate@promt.ru, support@promt.ru

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Problem
The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

Cause
You must close all PROMT applications during product activation.

Solution
Close all PROMT applications, including the Electronic Dictionary and PROMT Agent applications whose icons may be on the system tray (the area next to the system clock at the lower right corner of the screen).
Make sure that the PrmtSvr.exe and VDLauncher.exe processes do not reside in memory using Windows Task Manager (press Ctrl+Alt+Del to open).

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18
Was this information helpful for you?
Try&Buy means a fully functional version of a PROMT product. You can use it free of charge during a certain trial period, for example 30 or 15 days after installation. To continue using the Try&Buy version after expiration of the trial period, you must purchase and register a license (acquire a license number).

Information in this article concerns the following products
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The main difference is that you can register the Try&Buy version (purchase a license) and convert it to a product of unlimited validity without software reinstallation, but with a Trial (Try-only) version you cannot. The Trial (Try-only) version must be uninstalled upon expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The only difference between a non-registered Try&Buy version and a fully functional version is the restricted product validity. A non-registered Try&Buy version (without a purchased license) will stop working upon expiration of the trial period. A registered Try&Buy version is completely identical to a full licensed version and has no validity restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can install the Try&Buy version on multiple computers.
To register your Try&Buy version, you must purchase a license (license number) for each computer.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can.
To convert the Try&Buy version to a fully functional version of unlimited validity, you have to register it (purchase a license).

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Try&Buy version registration means purchasing a license (license number).
The Try&Buy version registration procedure is easy and includes the following steps:
  1. Purchase a license (license number) for the Try&Buy product.
  2. Register the license:
    • Click Register in the dialog that appears when launching the PROMT software.
    • In the Registration window, enter the purchased license number and click Register.
After registration, you have to activate your product. Please refer to articles on PROMT product activation.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can register the Try&Buy version after expiration of the trial period without any restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Non-registered Try&Buy version applications will stop working after expiration of the trial period.
However, you can register (purchase a license) your Try&Buy version after expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Trial (Try-only) means a fully functional trial version of a PROMT product. You can use it free of charge during a certain trial period, for example 30 or 15 days after installation.
Trial (Try-only) versions are used to explore the PROMT Translator functionality and decide on whether to purchase a fully functional version of unlimited validity.
Upon expiration of the trial period, the Trial version stops working and must be uninstalled.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The only difference between a Trial (Try-only) version and a fully functional version is the restricted product validity.
A full licensed version implies no validity restrictions, but a Trial (Try-only) version has a limited usage period for the user to decide on purchasing a full licensed version.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can install the Trial (Try-only) version on multiple computers.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
No.
Trial (Try-only) version applications will stop working after expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
No.
The Trial (Try-only) version provides no mechanisms to remove validity restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Problem
The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

Cause
You must close all PROMT applications during product activation.

Solution
Close all PROMT applications, including the Electronic Dictionary and PROMT Agent applications whose icons may be on the system tray (the area next to the system clock at the lower right corner of the screen).
Make sure that the PrmtSvr.exe and VDLauncher.exe processes do not reside in memory using Windows Task Manager (press Ctrl+Alt+Del to open).

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18
Was this information helpful for you?
Problem
In some translation directions, texts cannot be translated at all. The translation is not displayed on the screen, or the "Error occurred while translating" message appears. But other translation directions work properly.

Cause
The name of the product installation folder contains non-English characters, for example, Cyrillic characters.

Solution
Reinstall the PROMT product to a folder whose name does not contain non-English characters.

Information in this article concerns the following product versions
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2007-2016 (32-bit versions) and a corresponding toolbar to Microsoft Office XP/2003.

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Problem
The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007-2016 applications. Microsoft Office applications with embedded PROMT Translator functions might hang or abort during launching. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

For PROMT 9 and later versions this solutions can also be used for Microsoft Office 2010.

For PROMT 10-11 this solutions can also be used for Microsoft Office 2013. For PROMT 12-18 this solutions can also be used for Microsoft Office 2016.

Plug-ins Manager
Translation functions can be embedded using the following application:
  • PROMT 9: PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)


Cause 1
Translation functions are not embedded into Microsoft Office.

Solution 1
To embed translation functions into Microsoft Office:
  1. Close all windows of Microsoft Office applications.
  2. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
  3. Launch a Microsoft Office application, for example Word.
  4. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

Attention!
Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center
Cause 2
Translation functions are embedded into Microsoft Office by PROMT Plug-ins Manager, but the PROMT add-in is not displayed in the Microsoft Office application ribbon.

Solution 2
  1. Close all windows of Microsoft Office applications.
  2. Download the SmartoolXSupport.exe program and run it. The IssuesFixerLog_”date”_”time”.log file will be created, which allows to analyse the result.

  3. Note: SmartoolXSupport is a universal program for solving the problem of embedding translation functions which automatically diagnoses and solves the problems.

  4. Launch a Microsoft Office application, for example Word.
  5. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

If after executing this instruction the PROMT Translator tab with translation functions will not appear in the Microsoft Office application ribbon, try one of solutions provided below.

Cause 3
Translation functions are embedded into Microsoft Office, but the PROMT add-in is disabled in Microsoft Office.

Solution 3
To enable the PROMT add-in in Microsoft Office (e.g. Microsoft Word):
  1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
  2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Disabled Application Add-ins group.
  3. If the PROMT add-in is listed among disabled add-ins, select Disabled Items in the Manage drop-down list and click Go.
  4. In the Disabled Items window, select PROMT for Microsoft Office and click Enable, then click Close.
  5. Restart Microsoft Word.
  6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 4
Translation functions are embedded into Microsoft Office, but the PROMT add-in is inactive in Microsoft Office or missing permissions to run.

Solution 4
To activate the PROMT add-in in Microsoft Office (e.g. Microsoft Word) and add permissions to run:
  1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
  2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Inactive Application Add-ins group.
  3. If the PROMT add-in is among inactive add-ins, quit Word.
  4. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck all boxes next to Microsoft Office.
  5. Download the caspol.zip archive, extract the caspol.js file and run it. The execution result must be "OK". If you get another result, check whether caspol.js is launched with administrator's rights.
  6. Embed translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and check the boxes next to Microsoft Office.
  7. Launch Microsoft Word.
  8. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 5
The .NET Programmability Support component required by PROMT add-ins is not installed in Microsoft Office.

Solution 5
  1. Close all running programs.
  2. On the Windows Control Panel, open the list of installed Windows programs, select Microsoft Office and click Change.
  3. In the Microsoft Office installer, check the box next to the "Add or Remove Components" option and click Next.
  4. In the Microsoft Office component tree, open the node of each Office application and select .NET Programmability Support component installation.
  5. Wait for completion of Microsoft Office installation.
  6. Launch PROMT Plug-ins Manager and make sure that checkboxes next to Microsoft Office applications have been selected.
  7. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 6
Another PROMT 9.0 product (for example, Trial or Try&Buy version) was previously installed on this computer.

Solution 6
  1. Close all windows of Microsoft Office applications.
  2. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck the box next to Microsoft Office.
  3. Download the INTEROP.zip archive, extract the Interop.PROMTPROLib.dll file into the folder with installed Microsoft Office translation extension (for example, C:\Program Files\PRMT9\SMARTOOLX).
  4. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
  5. Launch a Microsoft Office application, for example Word.
  6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 7
The Visual Studio 2005 Tools for Office Second Edition Runtime (VSTOR) component required by PROMT extensions is not installed or installed incorrectly.

Solution 7
Install (reinstall) Visual Studio 2005 Tools for Office Second Edition Runtime:
  1. Download the VSTO2005SE.zip archive.
  2. Extract vstor.exe from the archive, run it and follow the installer instructions.
Cause 8
Probably, Microsoft Office 2007/2010 installation is damaged.

Solution 8
Install (restore) Microsoft Office 2007/2010:
  • In Windows XP: launch Start -> Control Panel -> Add or Remove Programs, find Microsoft Office 2007/2010, click Change, and choose Repair in the Microsoft Office installation window.
  • In Windows Vista/7: launch Start -> Control Panel -> Programs, find Microsoft Office 2007/2010, select Change in the context menu, and choose Repair in the Microsoft Office installation window.


Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 8–11 (only 32-bit versions).

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?