To install the PROMT software, do the following:

1. Shut down all Windows applications before installing;
2. Download the installation file provided to you upon purchase;
3. Run the downloaded installation file. The installation process includes the following steps:
• Unpacking the archive to the internal temp directory;
• Installing a collection of specialized dictionaries:
• Select the language for installing the add-on and click "Next";
• Select the product into which you want to embed a collection of specialized dictionaries and click "Next";
• Enter the license number delivered to you after the purchase and click "Next"
• Perform product activation (you can read on how to perform activation in …);

The information in this article applies to the following products
PROMT21, PROMT22

To install the PROMT software, do the following:

1. Shut down all Windows applications before installing;
2. Download the installation file provided to you upon purchase;
3. Run the downloaded installation file. The installation process includes the following steps:
• Unpacking the archive to the internal temp directory;
• Installing a collection of specialized dictionaries:
• Select the language for installing the add-on and click "Next";
• Select the product into which you want to embed a collection of specialized dictionaries and click "Next";
Enter the license number delivered to you after the purchase and click "Next";
• Perform product activation (you can read on how to perform activation in …);
• Wait for the software installation to complete and click "Close"

The information in this article applies to the following products:
PROMT21, PROMT22

To install the PROMT software, do the following:

1. Shut down all Windows applications before installing;
2. Download the installation file provided to you upon purchase;
3. Run the downloaded installation file. The installation process includes the following steps:
• Unpacking the archive to the internal temp directory;
• Installing a collection of specialized dictionaries:
• Select the language for installing the add-on and click Next;
• Select the product into which you want to embed a collection of specialized dictionaries and click Next;
• Enter the license number delivered to you after the purchase and click "Next";
• Perform product activation (you can read on how to perform activation in …);
• Wait for the software installation to complete and click Close

The information in this article applies to the following products:
PROMT21, PROMT22

To install the PROMT software, do the following:

1. Shut down all Windows applications before installing;
2. Download the installation file provided to you upon purchase;
3. Run the downloaded installation file. The installation process includes the following steps:
• Unpacking the archive to the internal temp directory;
• Installing prerequisites:
• Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
• Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
• Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
• Microsoft Visual C++ 2013 Redistributable Package (x86)
• Microsoft Visual C++ 2017 Redistributable Package (x86)
• .NET Framework 4.8
• MSXML4 SP3
• Speech Platform Runtime
• TTS Engines for German, English, Spanish, French, Italian, Portuguese and Russian languages
• Easy Converter SDK
• Product installation:
• After running the Setup Wizard, select the installation language and click "Next"
• Then accept the license terms and click "Next"
• Select a directory to install the product or install to a standard directory and click "Next"
• Wait for the software installation to complete and click "Close"

The information in this article applies to the following products:
PROMT21, PROMT22

To support neural translation, you can use the main processor (CPU mode) or a dedicated graphics processor - a video card (GPU mode).
If you are planning to use GPU mode for neural translation, the graphics card must meet the following requirements:

• Only NVIDIA graphics cards can be used as GPU. This limitation is due to the use of the CUDA library developed by NVIDIA for its graphics cards with support for CUDA technology;
• Minimum graphics card model: GTX 1050;
• Each model requires approximately 1-1,5GB GPU RAM + ~ 500MB on disk.

If you are planning to use CPU mode for neural translation, the processor must meet the following requirements:

• Processor supporting SSE4.1 instructions set (almost all processors released after 2012);
• Each model requires approximately 1-1,5GB GPU RAM + ~ 500MB on disk.


The information in this article applies to the following products:
PROMT21, PROMT22

For the software to work correctly your PC must meet the following requirements:

• PC compatible computer with a x64 1 GHz (or higher) processor;
• at least 4 GB of RAM;
• monitor and SVGA (or better resolution) video adapter;
• mouse or compatible device;
• operating system:
• Microsoft Windows 7 Service Pack 1 x64
• Microsoft Windows 8.1 x64
• Microsoft Windows 10 x64, starting from Windows10 Anniversary Update

The information in this article applies to the following products:
PROMT21, PROMT22

Problem
During the installation of the PROMT Master software, an error message This product is already installed. Uninstall the existing product and repeat the installation appears.

Cause
The PROMT software product to be installed is found in the system.

Solution
You can use a software product already installed on your computer or uninstall the PROMT software.
To uninstall the software, use the standard method for uninstalling programs through the Control Panel. After the software is successfully uninstalled, restart the installation.

The information in this article applies to the following products:
PROMT21, PROMT22

PROMT products of different versions but the same product line cannot work correctly on the computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.
PROMT products of different lines (PROMT Professional, PROMT Home) can be installed on one PC and run in parallel.

The information in this article applies to the following products:
PROMT21, PROMT 22

The installation of the context base is possible only if you use PROMT for business (PROMT Professional, Expert).
In order to install the database of translation samples, you should:

1. Unpack the distribution with any standard archiver;
2. Run the application file PROMT*_Samples_AddOn_*.exe;
3. Wait for the message about the end of the installation in the command prompt - "Press any key"
4. Make sure the examples have been installed

The information in this article applies to the following product:
PROMT 21, PROMT 22

Whenever you completely reinstall a PROMT product, you must activate it again.
To protect against piracy, the number of product activations is limited: you can activate the PROMT product 3 times on your computer.
If you have used all activations, please contact PROMT Technical Support and send a request for additional activations individually.
In the request, please include your license number and specify the reason for adding activations to your license.

The information in this article applies to the following products:
PROMT 21, PROMT 22

You can activate the PROMT product automatically or manually.
Launch the Activation Wizard from any PROMT application. If your computer is connected to the Internet, automatic activation is the easiest way. In this case, you do not need to perform any actions. Just select the automatic mode and the PROMT product will be activated.
You can use manual activation mode if your computer does not have a permanent Internet connection. In this case, you can get the activation code in one of two ways:

1. Open the page http://www.promt.com/activation;
2. Send an email to support@promt.com.

To obtain the activation code in manual mode, you should provide the following information about the PROMT product from the Activation Wizard window:

• Product ID;
• Installation code;
• Product license number.

Based on this information, you will receive a unique activation code and then manually activate the product.

The information in this article applies to the following products:
PROMT 21, PROMT 22

Activation is an anti-piracy technology designed to authenticate PROMT software products. Upon activation, it is checked that the license number of the product is genuine and is used on the number of computers that does not exceed the number of computers allowed in the license.
Activation is a simple process that can be done online or by phone. In most cases, activation is required only once during the entire period of product use. In some cases, for example after reinstalling the program, you need to reactivate the program.
When activating online, data is exchanged between the user's computer and the PROMT activation server. If activation is performed by telephone, the user informs the PROMT technical support service about the product displayed in the PROMT Activation Wizard and then receives the activation code from PROMT. When activating by phone, the user provides product information from the Activation Wizard window to PROMT technical support service, and then receives an activation code from PROMT. The data transmitted and received in this case is used only for activation. The data collected during activation is not used to determine the identity of the user.

The information in this article applies to the following products:
PROMT 21, PROMT 22

The trial version is designed for a certain number of days of use from the first installation. Therefore, the period of use of the trial version in general cannot be extended.
However, in some cases the period of use may be extended by the PROMT sales department.
Contact the PROMT sales department.

The information in this article applies to the following products:
PROMT 21, PROMT22

No.
The trail version has no tools for removing the trial period limitations.

The information in this article applies to the following products:
PROMT 21, PROMT22

No.
The trial version applications will stop working upon expiration of the trial period.

The information in this article applies to the following products:
PROMT 21, PROMT22

Yes, you can install a trial on multiple computers.

The information in this article applies to the following products:
PROMT 21, PROMT 22

The only difference of trial version from the full version is that it has limited period of use. The full version has no time limitations, while the trial version has limited period of use, during which you can decide on purchasing the full license version.

The information in this article applies to the following products:
PROMT 21, PROMT22

The trial version is a full-featured trial version of the PROMT product that can be used free of charge during the trial period (for example, 45 days from the date of installation). The main purpose of the trial version is to study the capabilities of the PROMT translator and decide on the purchase of the full version with an unlimited period of use. After the trial period ends, the trial version stops working and must be uninstalled.

The information in this article applies to the following products:
PROMT 21, PROMT 22

The Document Translation function can be used for the documents of the following formats:

• Microsoft Office 97–2003 documents (*.doc, *.xls, *.ppt);
• Microsoft Office 2007–2019 documents (*.docx, *.xlsx, *.pptx);
• RTF documents;
• HTML documents (*.htm, *.html);
• XML documents (*.xml, *.sgml, *.sgm);
• XLIFF documents;
• TXT documents in different encodings (translation of Unicode text documents is returned as a Unicode text, for all other text documents the translation is returned as a UTF-8 text);
• PDF documents (the translation result is an RTF document);
• ODF documents (texts);
• ODF documents (spreadsheets).

The information in this article applies to the following products:
PROMT 21, PROMT 22

There are two modes of the Document Translation function: simple and advanced.

To translate documents in simple mode, select "Translation" from the main menu, open the "Document" tab and do the following:

1. Specify the language of the input text or select "Detect language" to detect language automatically;
2. Specify the language into which the document is to be translated;
3. Select the translation profile;
   Please note that if there is only one translation profile for a language pair, the list for selecting the translation profile is hidden.


4. Click "Open and Translate". Select the file to be translated from the standard file selection dialog box (the specified document will be added to the queue and the processing will begin). The language pair and translation profile used for translation are specified on the page, and the document format is detected automatically.

To translate documents in advanced mode, select "Translation" from the main menu, open the "Document" tab and do the following:

1. Select the function of the advanced menu by clicking ;
2. Select "Open and translate (advanced mode)";
3. Set the required parameters for the document and click "Ok" button

The information in this article applies to the following products:
PROMT 21, PROMT 22

To specify an additional PROMT profile in SDL at the connection step (ссылка), follow these steps:

1. Select the connected plug-in and click "Settings" button;
2. Select the direction of translation:
3. Select the profile in Settings:
4. Click «ok»

Once this setting is applied, the SDL will use the profile you have selected.

The information in this article applies to the following products:
PROMT 21, PROMT 22

To run the plug-in do the following:

• Create a new local project in SDL Trados (File – New – Local Project)
• Select the direction of translation, download the document for translation, click "Next"
• Connect the plug-in at the "Translation Resources" step
  * If you need to apply the profile setting, simply click on "Settings" after connecting and specify the translation profile ("Universal" is set by default). Click "Finish" to get the translation result

The information in this article applies to the following products:
PROMT 21, PROMT 22

To make sure that the PROMT plug-in is available in SDL Trados, do the following:

• Run SDL Trados;
• Select "Add-Ins" from the menu

The information in this article applies to the following products:
PROMT 21, PROMT 22

To install the PROMT software, do the following:

1. Shut down all Windows applications before installing;
2. Download the installation file provided to you upon purchase;
3. Run the downloaded installation file. The installation process includes the following steps:
   
   • Unpacking the archive to the internal temp directory;
   • Installing a collection of specialized dictionaries:
     
     • Select the language for installing the add-on and click "Next";
     • Select the product into which you want to embed a collection of specialized dictionaries and click "Next";
     • Enter the license number delivered to you after the purchase and click "Next";
     • Perform product activation (you can read on how to perform activation in …);
     • Wait for the software installation to complete and click "Close"

The information in this article applies to the following products:
PROMT 21, PROMT 22