You can back up the distribution of your PROMT product exclusively for backup and archiving purposes.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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All downloaded versions of PROMT products can be installed from backup if the original distribution is damaged or lost.
For example, recorded on portable media.

Information in this article concerns the following products:
PROMT18, PROMT19, PROMT20, PROMT21
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All downloaded versions of PROMT products can be installed from a backup copy if the original distribution files were damaged.
All PROMT products distributed on CD or DVD shall be installed from the original media only. If your PROMT product distribution disk was damaged, please order a new distribution disk from PROMT Sales Department (for a fee).
As long as PROMT software products distributed on CD or DVD are protected against illegal reproduction, you cannot install a PROMT product from a non-original CD or DVD.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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You can install a dictionary collection purchased in addition to your PROMT product using PROMT Dictionary Installer (comes together with your product). During installation, you will have to activate the collection being installed – see [KB02003] When to activate a PROMT dictionary collection?.

To install a CD-based dictionary collection:
  1. Close all PROMT programs and all applications into which the translation functionality is embedded.
  2. Ins ert the CD-ROM containing the dictionary collection into the CD-ROM drive.
  3. If the dictionary installer does not start automatically, sele ct PROMT Dictionary Installer (Start -> Programs -> PROMT -> Your PROMT 9 Product -> Launch Applications -> PROMT Dictionary Installer).
  4. Follow the installer instructions.

To install a downloaded collection:
  1. Close all PROMT programs and all applications into which the translation functionality is embedded.
  2. Run the executable file of the downloaded collection.
  3. Follow the installer instructions.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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You can install the site license for PROMT products in a corporate network only in the interactive mode, because a unique license number shall be entered for each instance of a PROMT product.

You can also use the procedure for mass deployment of the site license for PROMT products with unique license numbers for each workstation through the Active Directory group policy.

If you are interested in this solution, please contact the PROMT sales department or user support department for additional information.

Tel.: 8-812-6550350, 8-800-3335557

e-mail: corporate@promt.ru, support@promt.ru

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Problem
During the installation of the dictionary collection, the message “Error occurred while opening the source file” appears. However, the installation of a collection of dictionaries does not occur.

Cause
In the account name and in the name of the user folder under which the collection of dictionaries is installed, there are non-Latin and non-Cyrillic characters (for example, Greek).

Decision
Create a new account whose name contains only Latin, Cyrillic characters or numbers, and then reinstall the collection of dictionaries, logging in as the user you just created.

Learn more about creating a new account and copying files from an existing account: Windows 7: Repair a damaged user profile.

Information in this article concerns the following products:
PROMT18, PROMT19, PROMT20, PROMT21
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Problem
The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

Cause
PROMT modules that prevent software installation are loaded in the system memory.

Solution
Close all PROMT programs, including "PROMT Agent" programs, the icon of which is located in system tray (the area near the system clock in the lower right corner of the screen).
Using the Windows Task Manager, which can be called by pressing Ctrl+Alt+Del, check that there are no loaded "PrmtSvr.exe", "PTA2.exe" processes in the memory. If they are present in the list of running processes, complete them.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21
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ROMT products of different versions, but the same line cannot work correctly on the same computer at the same time. Before installing any PROMT product, including trial version, uninstall ALL PROMT products previously installed on this computer in the standard way through the Control Panel.
PROMT products of different lines (PROMT professional, PROMT home) Can be installed on one PC and run in parallel.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21
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Installing the dictionary collection that you purchased in addition to your PROMT product is performed using a special dictionary installer program (included with your product). During installation, you must activate the collection being installed - see the article [KB02003] When to activate the PROMT dictionary collection.

Before installing the PROMT dictionary collection, shut down all MS Office, Internet Explorer, and PROMT applications. After that you should do the following:
  1. Run the distribution to install the collection of dictionaries;
  2. Specify the path to the directory where the distribution package will be unpacked (default: C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001);
  3. Wait until the unpacking is completed, and then follow the instructions of the installation wizard:
  • Select an action - “Install a collection of dictionaries” and click “Next”;
  • Specify the path to the installation files (see the article How to correctly specify the path to the installation files when installing dictionaries)
  • Enter the license number, and click "Next"
  • Select the desired collection of dictionaries and click “Next”;
  • Please note that the selected collection of dictionaries will be linked and assigned to the license number that you entered.
  • Activate the dictionary collection
  • Wait for the installation of the dictionary collection to finish and close the installation program.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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In order to change the user interface language of the installed product, first you should completely uninstall the product, and then install it again with another (necessary) user interface language. If your PROMT product has been activated, then after reinstalling you must perform the activation again. You can familiarize yourself with the information about how many times product activation is available to you, by clicking on the link to the article How many times you can activate a PROMT product. 

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Problem
I can not correctly specify the path to the installation files during the installation of the dictionary collection.

Decision
Installation files are stored in the unpacked distribution kit of the dictionary collection. At the first installation step, you can specify the directory for unpacking yourself, otherwise, the program will unpack the distribution package to the default folder:
For example, C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001

You should specify the path to the Dicts folder, which is located inside the directory with the installed collection.
For example, C: \ Users \ \ AppData \ Local \ Temp \ P20_DictCollections_DC20_0001 \ Dicts

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Before installing the PROMT product, shut down all MS Office and Internet Explorer applications. After that you should do the following:

  1. Run the downloaded distribution package “PROMT * .exe” (the name may differ depending on the version purchased);
  2. Specify the folder where the distribution package will be unpacked for further installation and click "next"

  3. By default, the PROMT * folder will be created in the C: \ Users \ \ AppData \ Local \ Temp directory
  4. Wait until the contents of the installation package are unpacked;
  5. Then select the language of the software interface in which the installation will be performed;

  6. * Please note that changing the language of the software interface after the installation is completed will only be possible by completely reinstalling the software.
  7.  Install all the necessary components by clicking the “Install” button in the "InstallShield Wizard" window and wait for the installation of components, such as MSXML4 SP3, MS .Net Framework 3.5 / 4.5, Visual Studio 3.0;
  8. After preparing the operating system for installation, the installation wizard will automatically start, click on the "Next" button;
  9. Accept the terms of the license agreement and click on the "Next" button;
  10. Specify information about the user and organization and click on the "Next" button;
  11. Specify the path to the directory where the software will be installed (by default, C: \ Program Files (x86) \ PRMT * \);
  12. Select the installation mode and click "Next": - full installation (all possible program components will be installed); - custom installation (you can select components that do not need to be installed).
  13. After selecting the installation mode, click on the "Install" button, as a result of which the installation process will begin;
  14. Wait for the installation to complete and click on the "Finish" button.


Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Activation is necessary to protect the PROMT software against piracy and ensure its validity. During the activation procedure, the product license number is verified as being valid and used on a number of computers that does not exceed the number allowed by the license.
Activation is easy and can be performed via the Internet or by telephone. 

Generally, you need to activate your product only once for the whole software usage period. In some cases, for example, after software reinstallation, you will have to repeat the software activation procedure. When the software is activated via the Internet, data is transferred between the user's computer and the PROMT activation server.

When the software is activated by telephone, the user provides the PROMT technical support service with the product data displayed in the PROMT activation wizard and then obtains the activation code from PROMT. Information transferred and obtained during the process is used for activation purposes only. Information collected during activation is not used for user identity determination.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Each PROMT licensed product shall be activated within 45 days after installation. During this period, applications contained in the product run normally but inform the user to activate the product each time being launched. If the user fails to activate the product within 45 days, applications will not run until product activation.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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PROMT dictionary collections must be activated during the installation process.
Some PROMT dictionary collections (e.g. Business, Industry, Science, etc.) contain a set of sub-collections available for you to choose from for installation. You cannot select multiple collections. During activation, the selected collection is associated with your collection license number and your computer.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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A PROMT product can be activated automatically or manually.
Upon launching a PROMT application, run the activation wizard. If your computer is connected to the Internet, automatic activation is the easiest way. In this case, you do not need to perform any actions. Just select the automatic mode and the PROMT product will be activated.

Manual activation is suitable when your computer is not permanently connected to the Internet. In this case, you can obtain the activation code in one of three ways:

To obtain the activation code during manual activation, you must provide the following information about the PROMT product (the information is displayed in the activation wizard window):
  • Product ID
  • Installation code
  • Product license number

Based on this information, you will receive a unique activation code and then manually activate the product.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Dictionary collections are activated in the same way as other PROMT products - please see [KB02004] How to activate a PROMT product?

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Software product reactivation is only needed after you have completely removed the activated product from your computer and then installed it again.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Whenever you completely reinstall a PROMT product, you must activate it again. To protect against piracy, the number of product activations is limited: you can activate the product PROMT 3 times on your primary computer and 3 times on your laptop.
If you have used all authorized activations, please contact PROMT Technical Support to request an individual increase in the number of authorized activations.
In the request, specify your license number and reason to increase the number of allowed activations.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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If you make changes to your computer hardware without uninstalling the PROMT product, you do not need to reactivate.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21

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In the request, specify your license number and reason to increase the number of allowed activations.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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The activation code can be reused in case of reinstallation of the activated PROMT product on the same computer.

Information in this article concerns the following products:
PROMT 12, PROMT18, PROMT19, PROMT20, PROMT21 

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No.
The activation code contains information on the product and computer hardware. That is why you cannot use the activation code obtained for a certain product/computer on another computer or for another product.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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To transfer an activated PROMT product to another computer, first uninstall the product completely, then install it on another computer and activate it.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20

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In order to activate, you need to launch your PROMT product and select “Launch applications” -> “Registration”. In the appeared window of the activation wizard you need:
  • enter a license number;
  • complete the registration.


After that, you can activate your PROMT product in the normal mode: [KB02004] How to activate the PROMT product

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Try&Buy means a fully functional version of a PROMT product. You can use it free of charge during a certain trial period, for example 30 or 15 days after installation. To continue using the Try&Buy version after expiration of the trial period, you must purchase and register a license (acquire a license number).

Information in this article concerns the following products
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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The main difference is that you can register the Try&Buy version (purchase a license) and convert it to a product of unlimited validity without software reinstallation, but with a Trial (Try-only) version you cannot. The Trial (Try-only) version must be uninstalled upon expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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The only difference between a non-registered Try&Buy version and a fully functional version is the restricted product validity. A non-registered Try&Buy version (without a purchased license) will stop working upon expiration of the trial period. A registered Try&Buy version is completely identical to a full licensed version and has no validity restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Yes, you can install the Try&Buy version on multiple computers.
To register your Try&Buy version, you must purchase a license (license number) for each computer.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Yes, you can.
To convert the Try&Buy version to a fully functional version of unlimited validity, you have to register it (purchase a license).

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Try&Buy version registration means purchasing a license (license number).
The Try&Buy version registration procedure is easy and includes the following steps:
  1. Purchase a license (license number) for the Try&Buy product.
  2. Register the license:
  • Click Register in the dialog that appears when launching the PROMT software.
  • In the Registration window, enter the purchased license number and click Register.
After registration, you have to activate your product. Please refer to articles on PROMT product activation.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

Was this information helpful for you?
Yes, you can register the Try&Buy version after expiration of the trial period without any restrictions.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Non-registered Try&Buy version applications will stop working after expiration of the trial period.
However, you can register (purchase a license) your Try&Buy version after expiration of the trial period.

Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Trial (Try-only) version is a full-featured trial version of a PROMT product that can be used free of charge for a trial period (e.g. 45 days from the date of installation).
The main purpose of the demo is to explore the possibilities of the PROMT translator and decide to purchase a full version with an unlimited term of use. After the end of the trial period, the demovery stops working and must be uninstalled.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21

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Trial version differs fr om the full version only by limiting the duration of use.
The full license version has no lim it on the period of use, and the demo has a limited period of use during which you must decide to purchase the full license version.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Yes, you can install a demo on multiple computers.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21

Was this information helpful for you?
No.
Trial (Try-only) version applications will stop working after expiration of the trial period.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21

Was this information helpful for you?
No.
The Trial (Try-only) version provides no mechanisms to remove validity restrictions.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21

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Demoversion is designed for a certain number of days of use from the moment of the first installation, So the term of use of Demoversia in general cannot be extended.
However, in some cases, the period of use can be extended by the sales department of PROMT.
Contact PROMT Sales.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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PROMT products are compatible with 64-bit OS Windows.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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The translator PROMT is compatible with Windows 8 or Windows 10 operating systems installed on Intel-based tablets.

The translator PROMT is not compatible with the Windows RT operating system installed on ARM processor architecture tablets.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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The product is PROMT compatible with operating systems:
  • Microsoft Windows 7 Service Pack 1
  • Microsoft Windows 8
  • Microsoft Windows 8.1
  • Microsoft Windows 10


Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Product PROMT is compatible with Windows 7.
However, Service Pack 1 must be installed on a Windows 7 computer to successfully install the product.

Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Problem
The following message appears during installation of dictionaries: "Cannot initialize PROMT kernel in exclusive mode. Please exit all applications of the PROMT system".

Cause
PROMT modules that prevent software installation are loaded in the system memory.

Solution
Close all PROMT programs, including "PROMT Agent" programs, the icon of which is located in system tray (the area near the system clock in the lower right corner of the screen).
Using the Windows Task Manager, which can be called by pressing Ctrl+Alt+Del, check that there are no loaded "PrmtSvr.exe", "PTA2.exe" processes in the memory. If they are present in the list of running processes, complete them.

Information in this article concerns the following products:
PROMT 12, PROMT 18, PROMT 19, PROMT 20, PROMT21
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Problem
Some texts are translated with the error message "Error occurred while translating"
Reason
This error may have different causes. Additional information must be provided to support to determine the exact cause of the error.
Decision
To investigate the error, send the following information to PROMT Support:
  1. The name and version of your PROMT product;
  2. The exact text of the error message (with error code) or a snapshot of the error message window;
  3. Text (document) whose translation fails;
  4. Translation direction and topic (connected dictionaries).


Information in this article concerns the following products:
PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
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Problem
In some translation directions, texts cannot be translated at all. The translation is not displayed on the screen, or the "Error occurred while translating" message appears. But other translation directions work properly.

Cause
The name of the product installation folder contains non-English characters, for example, Cyrillic characters.

Solution
Reinstall the PROMT product to a folder whose name does not contain non-English characters.

Information in this article concerns the following product versions
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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The PROMT for Microsoft Office application adds a tab with translation functions to Microsoft Office 2007-2016 (32-bit versions) and a corresponding toolbar to Microsoft Office XP/2003.

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Problem
The PROMT Translator toolbar with translation functions is not displayed in Microsoft Office XP/2003 applications.

For PROMT 7-9.5 this solutions can also be used for Microsoft Office 2000.

Attention!
Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center

Cause
The PROMT plug-in is in the list of Microsoft Office disabled items. This can be due to, for example, a plug-in initialization fault occurred during the previous launch of the Microsoft Office application.

Solution
Remove the PROMT plug-in from the list of Microsoft Office disabled items:
  1. Launch the Microsoft Office application (for example, Word) in which the PROMT toolbar is not displayed.
  2. Select Help -> About Microsoft Office Word.
  3. In the About Microsoft Office Word window, click Disabled Items.
  4. Select PROMT in the list of disabled items and click Enable.
  5. Restart the Microsoft Office application.
  6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application.
Information in this article concerns the following products:
PROMT 7, PROMT 8, PROMT 8.5, PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12

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Problem
The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007-2016 applications. Microsoft Office applications with embedded PROMT Translator functions might hang or abort during launching. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.

For PROMT 9 and later versions this solutions can also be used for Microsoft Office 2010.

For PROMT 10-11 this solutions can also be used for Microsoft Office 2013. For PROMT 12-18 this solutions can also be used for Microsoft Office 2016.

Plug-ins Manager
Translation functions can be embedded using the following application:
  • PROMT 9: PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)


Cause 1
Translation functions are not embedded into Microsoft Office.

Solution 1
To embed translation functions into Microsoft Office:
  1. Close all windows of Microsoft Office applications.
  2. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
  3. Launch a Microsoft Office application, for example Word.
  4. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

Attention!
Before performing the listed below actions, take advantage of the Microsoft Fix it Center which unites within one tool numerous mechanisms of diagnostics and solution of problems. Microsoft Fix it Center automatically finds and liquidates many widespread malfunctions in work of equipment, operating system and software. Besides, thanks to real-time checking of the status of the system and timely loading of updating, Microsoft Fix it Center allows to prevent emergence of new problems. Follow the hyperlink to load the installer: Microsoft Fix it Center
Cause 2
Translation functions are embedded into Microsoft Office by PROMT Plug-ins Manager, but the PROMT add-in is not displayed in the Microsoft Office application ribbon.

Solution 2
  1. Close all windows of Microsoft Office applications.
  2. Download the SmartoolXSupport.exe program and run it. The IssuesFixerLog_”date”_”time”.log file will be created, which allows to analyse the result.

  3. Note: SmartoolXSupport is a universal program for solving the problem of embedding translation functions which automatically diagnoses and solves the problems.

  4. Launch a Microsoft Office application, for example Word.
  5. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.

If after executing this instruction the PROMT Translator tab with translation functions will not appear in the Microsoft Office application ribbon, try one of solutions provided below.

Cause 3
Translation functions are embedded into Microsoft Office, but the PROMT add-in is disabled in Microsoft Office.

Solution 3
To enable the PROMT add-in in Microsoft Office (e.g. Microsoft Word):
  1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
  2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Disabled Application Add-ins group.
  3. If the PROMT add-in is listed among disabled add-ins, select Disabled Items in the Manage drop-down list and click Go.
  4. In the Disabled Items window, select PROMT for Microsoft Office and click Enable, then click Close.
  5. Restart Microsoft Word.
  6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 4
Translation functions are embedded into Microsoft Office, but the PROMT add-in is inactive in Microsoft Office or missing permissions to run.

Solution 4
To activate the PROMT add-in in Microsoft Office (e.g. Microsoft Word) and add permissions to run:
  1. In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
  2. Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Inactive Application Add-ins group.
  3. If the PROMT add-in is among inactive add-ins, quit Word.
  4. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck all boxes next to Microsoft Office.
  5. Download the caspol.zip archive, extract the caspol.js file and run it. The execution result must be "OK". If you get another result, check whether caspol.js is launched with administrator's rights.
  6. Embed translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and check the boxes next to Microsoft Office.
  7. Launch Microsoft Word.
  8. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 5
The .NET Programmability Support component required by PROMT add-ins is not installed in Microsoft Office.

Solution 5
  1. Close all running programs.
  2. On the Windows Control Panel, open the list of installed Windows programs, select Microsoft Office and click Change.
  3. In the Microsoft Office installer, check the box next to the "Add or Remove Components" option and click Next.
  4. In the Microsoft Office component tree, open the node of each Office application and select .NET Programmability Support component installation.
  5. Wait for completion of Microsoft Office installation.
  6. Launch PROMT Plug-ins Manager and make sure that checkboxes next to Microsoft Office applications have been selected.
  7. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 6
Another PROMT 9.0 product (for example, Trial or Try&Buy version) was previously installed on this computer.

Solution 6
  1. Close all windows of Microsoft Office applications.
  2. Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck the box next to Microsoft Office.
  3. Download the INTEROP.zip archive, extract the Interop.PROMTPROLib.dll file into the folder with installed Microsoft Office translation extension (for example, C:\Program Files\PRMT9\SMARTOOLX).
  4. Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
  5. Launch a Microsoft Office application, for example Word.
  6. The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 7
The Visual Studio 2005 Tools for Office Second Edition Runtime (VSTOR) component required by PROMT extensions is not installed or installed incorrectly.

Solution 7
Install (reinstall) Visual Studio 2005 Tools for Office Second Edition Runtime:
  1. Download the VSTO2005SE.zip archive.
  2. Extract vstor.exe from the archive, run it and follow the installer instructions.
Cause 8
Probably, Microsoft Office 2007/2010 installation is damaged.

Solution 8
Install (restore) Microsoft Office 2007/2010:
  • In Windows XP: launch Start -> Control Panel -> Add or Remove Programs, find Microsoft Office 2007/2010, click Change, and choose Repair in the Microsoft Office installation window.
  • In Windows Vista/7: launch Start -> Control Panel -> Programs, find Microsoft Office 2007/2010, select Change in the context menu, and choose Repair in the Microsoft Office installation window.


Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18

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The PROMT for Internet Explorer application adds a toolbar with translation functions to Internet Explorer 8–11 (only 32-bit versions).

Information in this article concerns the following products:
PROMT 10, PROMT 11, PROMT 12, PROMT 18

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Subscription is a method of sales when you buy a license to use a software product within a certain period. To continue using the product after this period has expired, you need to prolong your subscription for a new period (e.g. purchase and activate a new license number). A version of the product purchased on subscription is called a lease version.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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A lease version means a fully functional version of a PROMT product which you can purchase on subscription and use within a certain period. To continue using the lease version after this period has expired, you need to purchase and activate a new license number (prolong the subscription).

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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A non-registered Try&Buy version can be used free of charge within the trial period and it stops working after termination of the period. A registered Try&Buy version has no validity restrictions.
A lease version has a restriction on the validity period that can be prolonged for a certain time.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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A Trial (Try-only) version can be used free of charge within the trial period and it stops working after termination of the period.
A lease version also has a restriction on the validity period that can be prolonged for a certain time.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMt 12
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Unlike a usual license version, a lease version has validity restrictions.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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During installation of a usual license version, you need to enter the license number. After successful installation, the product is operable and shall be activated within 45 days.
During installation of a lease version of a product, you do not need to enter any license number. However, right after installation, the product will not work until being activated as follows:
  1. Launch any application. In the "Prolong the subscription" window, click Prolong.
  2. In the Registration dialog box, enter the license number of the product and click Prolong.
  3. Proceed as for the ordinary activation of the product until the message The product has been successfully activated appears.

Please see [KB02004] How to activate a PROMT product?.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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You can find the current lease period in the "About" window of any application contained in the product.
Also, 15 days prior to current lease expiration, a lease expiration alert that suggests purchasing lease prolongation (and specifies the number of days left) will appear when launching applications.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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If you did not purchase lease prolongation (a new license number) and activate it, the product stops working upon current lease expiration.
To continue using the product after current lease expiration, you need to prolong the lease (purchase and activate a new license number).

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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Yes, you can purchase lease prolongation (a new license number) and activate it after expiration of the current lease without any restrictions.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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Yes, you can purchase lease prolongation (a new license number) and activate it before current lease expiration.
The lease period will be prolonged for the duration provided by the new license number.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
Was this information helpful for you?
No.
A lease version has a restriction on the validity period, i.e. the lease period that can be prolonged for a new limited duration.

Information in this article concerns the following products:
PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
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Lease prolongation means purchasing and activation of a new license number. To do this, you do not need to reinstall the product.
The process includes several steps:
  1. Purchase a new license number for the product. Please see [KB03010] How (where) to obtain a license number of a PROMT product?.
  2. Start the activation process:
  • If the current lease period expired or expires in the next 15 days, launch any application and click Prolong in the "Prolong the subscription" window.
  • If the current lease period expires after the next 15 days, launch the Registration program: Start -> Programs -> PROMT -> Your PROMT 9 Product -> Launch Applications -> Registration.
  • In the Registration dialog box, enter the new license number for the lease version of the product and click Prolong.
  • Proceed as for the ordinary activation of the product until the message The product has been successfully activated appears.

  • The lease period will be prolonged for the duration provided by the new license number.
    Please see [KB02004] How to activate a PROMT product?.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
    Was this information helpful for you?
    Upon lease prolongation (purchase and activation of a new license number), the lease period will be prolonged for the duration provided by the new license number.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
    Was this information helpful for you?
    To move the activated lease version of a product to another computer, first uninstall the product, and then install it on the required computer and activate.
    If you have already prolonged the lease period, use the most recent license number.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
    Was this information helpful for you?
    After reactivation of the lease version of a product, the lease termination date remains the same as the one that was set during the previous activation.

    Information in this article concerns the following products:
    PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12
    Was this information helpful for you?
    The PROMT plug-in can be built into the following applications:
    • Microsoft Office XP-2019 (32-bit only);
    • Microsoft Internet Explorer versions 8-11 (32-bit versions only);
    • SDL Trados Studio 2009 -2019 (Expert and Freelance versions only).


    Information in this article concerns the following products:
    PROMT12, PROMT18, PROMT19, PROMT20, PROMT21
    Was this information helpful for you?