Problem The PROMT Translator tab with translation functions is not displayed in Microsoft Office 2007-2016 applications. Microsoft Office applications with embedded PROMT Translator functions might hang or abort during launching. To eliminate this problem, try one of solutions provided below. In case of success, you do not need to try other solutions.
For PROMT 9 and later versions this solutions can also be used for Microsoft Office 2010.
For PROMT 10-11 this solutions can also be used for Microsoft Office 2013. For PROMT 12-18 this solutions can also be used for Microsoft Office 2016.
Plug-ins Manager Translation functions can be embedded using the following application:
- PROMT 9: PROMT Plug-ins Manager (Start -> Programs -> PROMT -> Your PROMT Product -> Launch Applications -> PROMT Plug-ins Manager)
Cause 1 Translation functions are not embedded into Microsoft Office.
Solution 1 To embed translation functions into Microsoft Office:
- Close all windows of Microsoft Office applications.
- Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
- Launch a Microsoft Office application, for example Word.
- The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
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Microsoft Fix it Center Cause 2 Translation functions are embedded into Microsoft Office by PROMT Plug-ins Manager, but the PROMT add-in is not displayed in the Microsoft Office application ribbon.
Solution 2 - Close all windows of Microsoft Office applications.
- Download the SmartoolXSupport.exe program and run it. The IssuesFixerLog_”date”_”time”.log file will be created, which allows to analyse the result.
Note: SmartoolXSupport is a universal program for solving the problem of embedding translation functions which automatically diagnoses and solves the problems.
- Launch a Microsoft Office application, for example Word.
- The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
If after executing this instruction the PROMT Translator tab with translation functions will not appear in the Microsoft Office application ribbon, try one of solutions provided below.
Cause 3 Translation functions are embedded into Microsoft Office, but the PROMT add-in is disabled in Microsoft Office.
Solution 3 To enable the PROMT add-in in Microsoft Office (e.g. Microsoft Word):
- In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
- Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Disabled Application Add-ins group.
- If the PROMT add-in is listed among disabled add-ins, select Disabled Items in the Manage drop-down list and click Go.
- In the Disabled Items window, select PROMT for Microsoft Office and click Enable, then click Close.
- Restart Microsoft Word.
- The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 4 Translation functions are embedded into Microsoft Office, but the PROMT add-in is inactive in Microsoft Office or missing permissions to run.
Solution 4 To activate the PROMT add-in in Microsoft Office (e.g. Microsoft Word) and add permissions to run:
- In Microsoft Word, select Office (the round button in the upper left corner) -> Word Options. Note: In Outlook, select Tools -> Trust Center.
- Select Add-Ins and make sure that the PROMT for Microsoft Office add-in is not included in the Inactive Application Add-ins group.
- If the PROMT add-in is among inactive add-ins, quit Word.
- Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck all boxes next to Microsoft Office.
- Download the caspol.zip archive, extract the caspol.js file and run it. The execution result must be "OK". If you get another result, check whether caspol.js is launched with administrator's rights.
- Embed translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and check the boxes next to Microsoft Office.
- Launch Microsoft Word.
- The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 5 The .NET Programmability Support component required by PROMT add-ins is not installed in Microsoft Office.
Solution 5 - Close all running programs.
- On the Windows Control Panel, open the list of installed Windows programs, select Microsoft Office and click Change.
- In the Microsoft Office installer, check the box next to the "Add or Remove Components" option and click Next.
- In the Microsoft Office component tree, open the node of each Office application and select .NET Programmability Support component installation.
- Wait for completion of Microsoft Office installation.
- Launch PROMT Plug-ins Manager and make sure that checkboxes next to Microsoft Office applications have been selected.
- The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 6 Another PROMT 9.0 product (for example, Trial or Try&Buy version) was previously installed on this computer.
Solution 6 - Close all windows of Microsoft Office applications.
- Undo embedding of translation functions into Microsoft Office. To do this, launch PROMT Plug-ins Manager and uncheck the box next to Microsoft Office.
- Download the INTEROP.zip archive, extract the Interop.PROMTPROLib.dll file into the folder with installed Microsoft Office translation extension (for example, C:\Program Files\PRMT9\SMARTOOLX).
- Launch PROMT Plug-ins Manager and check the box next to Microsoft Office.
- Launch a Microsoft Office application, for example Word.
- The PROMT Translator tab with translation functions will appear in the Microsoft Office application ribbon.
Cause 7 The Visual Studio 2005 Tools for Office Second Edition Runtime (VSTOR) component required by PROMT extensions is not installed or installed incorrectly.
Solution 7 Install (reinstall) Visual Studio 2005 Tools for Office Second Edition Runtime:
- Download the VSTO2005SE.zip archive.
- Extract vstor.exe from the archive, run it and follow the installer instructions.
Cause 8 Probably, Microsoft Office 2007/2010 installation is damaged.
Solution 8 Install (restore) Microsoft Office 2007/2010:
- In Windows XP: launch Start -> Control Panel -> Add or Remove Programs, find Microsoft Office 2007/2010, click Change, and choose Repair in the Microsoft Office installation window.
- In Windows Vista/7: launch Start -> Control Panel -> Programs, find Microsoft Office 2007/2010, select Change in the context menu, and choose Repair in the Microsoft Office installation window.
Information in this article concerns the following products: PROMT 9, PROMT 9.5, PROMT 10, PROMT 11, PROMT 12, PROMT 18
